Compare Information Builders vs Zoho

Information Builders Based on 15 reviews.	Zoho Based on 16 reviews.
Top Comparisons

Overview
Information Builders is a privately held software company, with its headquarters in New York City. Information Builders is known for its business intelligence tools FOCUS and WebFOCUS. Information Builders was founded in 1975 by Gerald D. Cohen, Peter Mittelman, and Martin B. Slagowitz. Their founding product was the database system called FOCUS. Information Builders is one of the world's largest privately held software firms.	Information Not Available
Sample Customers
Information Builders WebFOCUS: Ace Hardware, AutoZone, Fred Hutch, MasterCard, OFS Brands, PostFinance, Real D, Yellow Pages, ABC Financial, AcuSport, BBVA, Babcock	Zoho Reports: Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC
Popular Solutions
Information Builders WebFOCUS 10 reviews	Zoho Recruit 1 reviews Zoho Reports 1 reviews
Top Industries
No Data Available	Software R&D Company 31% Financial Services Firm 16% Comms Service Provider 12% Media Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
User
What is our primary use case?
The Maryland State Department of Education will be using WebFOCUS to analyze financial…
Read full review of Information Builders WebFOCUS »

Review 1 of 1

Asif Hussain
Senior Project Manager / RPA Architect at Royal Cyber Inc.
What is our primary use case?
Simple to use, and a comprehensive enough recruitment management tool Easy to acquire…
Read full review of Zoho Recruit »
CraigWillis
Business Development Director
What is our primary use case?
We use Zoho Reports for process, organisational analysis, and improvement. This means…
Read full review of Zoho Reports »

Review 1 of 2

Customer Service

GB432
Manager of Architecture/Design at a government
It's great, and very personalized.
Read full review of Information Builders WebFOCUS »
Anonymous User
User
We are getting good support from my end of the picture.
Read full review of Information Builders WebFOCUS »
Anonymous User
User
Excellent, they are very very helpful.
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Anonymous User
User
IBI customer service/technical support team is very responsible, great experience.
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Anonymous User
CEO at a consultancy
Customer Service: There were many meetings held at our offices, we also participated in their Customer Summit, in...
Read full review of Information Builders WebFOCUS »
Anonymous User
User
The customer service and technical team are very knowledgeable and respond promptly to requests, email or phone...
Read full review of Information Builders WebFOCUS »
Anonymous User
User
Overall positive.
Read full review of Information Builders WebFOCUS »
Anonymous User
User
Have not used them much, however my coworker has used them and had great results.
Read full review of Information Builders WebFOCUS »
Anonymous User
User
The support with our Exec has been awesome.
Read full review of Information Builders WebFOCUS »

Review 1 of 9

user34323
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Reports »
Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
Read full review of Zoho CRM »
Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
Read full review of Zoho Reports »
Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
Read full review of Zoho CRM »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Reports »
Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
Read full review of Zoho CRM »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Reports »
CraigWillis
Business Development Director
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
Read full review of Zoho Reports »
Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Zoho Reports »
Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »

Review 1 of 11

Technical Support

No Data Available

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Information Builders vs Zoho

What is our primary use case?

What is our primary use case?

What is our primary use case?