Compare Information Builders vs Zoho

Information Builders Based on 15 reviews.	Zoho Based on 15 reviews.
Overview
Information Builders is a privately held software company, with its headquarters in New York City. Information Builders is known for its business intelligence tools FOCUS and WebFOCUS. Information Builders was founded in 1975 by Gerald D. Cohen, Peter Mittelman, and Martin B. Slagowitz. Their founding product was the database system called FOCUS. Information Builders is one of the world's largest privately held software firms.	Information Not Available
Sample Customers
Information Builders WebFOCUS: Ace Hardware, AutoZone, Fred Hutch, MasterCard, OFS Brands, PostFinance, Real D, Yellow Pages, ABC Financial, AcuSport, BBVA, Babcock	Zoho Reports: Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC
Popular Solutions
Information Builders WebFOCUS 10 reviews	Zoho Reports 2 reviews
Top Comparisons
Tableau vs. Information Builders WebFOCUS Compared 35% of the time.	Tableau vs. Zoho Reports Compared 21% of the time.
Top Industries
Financial Services Firm 20% Marketing Services Firm 13% Government 12% Healthcare Company 11%	Marketing Services Firm 16% Financial Services Firm 11% Retailer 9% Manufacturing Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
User
What is our primary use case?: The Maryland State Department of Education will be using WebFOCUS to analyze...
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Review 1 of 1

CraigWillis
Business Development Director
What is our primary use case?: We use Zoho Reports for process, organisational analysis, and improvement. This...
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Review 1 of 1

Customer Service

John Becker
CEO at a consultancy
Customer Service: There were many meetings held at our offices, we also participated in their Customer Summit, in...
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Anonymous User
User
Have not used them much, however my coworker has used them and had great results.
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Anonymous User
User
The customer service and technical team are very knowledgeable and respond promptly to requests, email or phone...
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Anonymous User
User
Overall positive.
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Anonymous User
User
IBI customer service/technical support team is very responsible, great experience.
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Anonymous User
User
The support with our Exec has been awesome.
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GB432
Manager of Architecture/Design at a government
It's great, and very personalized.
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Anonymous User
User
We are getting good support from my end of the picture.
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Anonymous User
User
Excellent, they are very very helpful.
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Review 1 of 9

Mark Thurman
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
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Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
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Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
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Fabio Bilicki
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
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CraigWillis
Business Development Director
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
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Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
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user34323
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
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Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
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Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
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Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
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Review 1 of 11

Technical Support

No Data Available

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