Compare Iron Mountain vs Rubrik

Iron Mountain

Based on 3 reviews.

Rubrik

Based on 92 reviews.

Sample Customers

Iron Mountain Connect

University of La Verne

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Popular Solutions

Iron Mountain Connect

1 reviews

Iron Mountain Iron Cloud

1 reviews

Rubrik

14 reviews

Rubrik Go

3 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Naved Hussain
Chief Technology Officer at Adani Enterprises Ltd

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Raj Bhaduri
Enterprise architect at Centrica
I primarily use it for various policies related to data, such as data retention, data deletion, and archiving...
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Review 1 of 2

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
We employ Rubrik Go to assist our clients with data recovery, particularly for businesses transitioning to the cloud....
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Lee Apps
Cloud Services Manager at Tecala Group
We predominantly use Rubrik to back up VMware, VMs, SQL databases, Windows files, NAS data, and EC2 instances in...
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Review 1 of 2

Customer Service

Naved Hussain
Chief Technology Officer at Adani Enterprises Ltd
Iron Mountain Iron Cloud's technical support is very good.
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Anonymous User
CEO of WallyTunes Business Group at a pharma/biotech company
I never had to contact them.
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Raj Bhaduri
Enterprise architect at Centrica
The customer service and support are very good.
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Review 1 of 3

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
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Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
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Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
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Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
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Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
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Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
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Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
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Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
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Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
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David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
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Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
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Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
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Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
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SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
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Anonymous User
Works
Very good support who helps with each question. Very fast response time.
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Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
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Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
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Don Rhodes
Senior Systems Engineer at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
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Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
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Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
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Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
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Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
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Blake
Sr Systems Engineer at a manufacturing company
The technical support is excellent. I would rate technical support 10 out of 10. I work with them on an almost daily...
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Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
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Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
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Review 1 of 30

Technical Support

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