Compare J2 Global vs OpenText | IT Central Station

J2 Global Based on 2 reviews.	OpenText Based on 23 reviews.
Top Comparisons

Overview
Information Not Available	US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
Sample Customers
VIPRE Endpoint Security: College Station ISD, Mid-West Companies, Guardian Network Solutions	Guidance Software EnCase: Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Popular Solutions
GFI Vipre [EOL] 1 reviews	Guidance Software EnCase 5 reviews Documentum 3 reviews OpenText ECM 2 reviews
Top Industries
No Data Available	Software R&D Company 40% Manufacturing Company 6% Comms Service Provider 5% Insurance Company 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
What is our primary use case?
We use this product with all of our customers to keep them protected from unwanted…
Read full review of GFI Vipre [EOL] »

Review 1 of 1

Om Salamkayala
Digital Forensics Analyst at a security firm
What is our primary use case?
My primary use case for this solution is as a forensic tool that is taking an image,…
Read full review of Guidance Software EnCase »
David Nixon
Senior Technical Consultant at a consultancy
What is our primary use case?
Creating dynamic content solutions for both transactional and marketing communications…
Read full review of OpenText Document Sciences xPression »
Reviewer3423433
Solution Architect at a tech services company
What is our primary use case?
Our primary use is for software development. It also offers capture. So far, we have…
Read full review of OpenText ECM »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
What is our primary use case?
We use it for enterprise content management and we have many businesses which use it for…
Read full review of Documentum »
Anonymous User
Consultant at a consultancy
What is our primary use case?
OpenText Process 360 is modular and there is also an integration with OpenText Content…
Read full review of OpenText Process 360 »

Review 1 of 5

Customer Service

Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: 8 out of 10. I have contacted support maybe twice in 5 years. Its been awhile but I believe it went...
Read full review of GFI Vipre [EOL] »
Anonymous User
IT Application Administrator at a leisure / travel company
10 out of 10.
Read full review of LiveVault »

Review 1 of 2

Dharmil Badami
Team Lead at a security firm
I haven't interacted much with tech support.
Read full review of Guidance Software EnCase »
Om Salamkayala
Digital Forensics Analyst at a security firm
We have not used tech support.
Read full review of Guidance Software EnCase »
Heath Lord
Sales Engineer at a tech consulting company
Customer Service: I would rate the service below average. This was three years ago, so maybe it has improved...
Read full review of Documentum »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
Technical support is average. They perform their job well when required.
Read full review of Guidance Software EnCase »
Anonymous User
Consultant at a consultancy
I believe we have this service agreement, and we are responsible for the contract with OpenText Process 360. We don't...
Read full review of OpenText Process 360 »
Anonymous User
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of Documentum »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
The technical support is good, even excellent.
Read full review of Output Server »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
Technical support is average.
Read full review of Documentum »
Anonymous User
Director & Lead Consultant at a consultancy
Support is excellent, although it operates only on US and UK time zones.
Read full review of OpenText Actuate Information Hub »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of Guidance Software EnCase »
Anonymous User
Solutions Manager at a consultancy
7 out of 10.
Read full review of OpenText ECM »
Anonymous User
Digital Forensic Investigator and Data Recovery Expert at a consultancy
The technical support is excellent.
Read full review of Guidance Software EnCase »
Angus Mcintyre
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of Output Server »
SAP-OT-Cons
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText ECM »
Anonymous User
Anonymous User at a tech vendor
I rate technical support 1/5. Whenever I wanted help from Dell EMC, it wasn't for trivial issues. I wanted help from...
Read full review of Documentum »

Review 1 of 15

Technical Support

No Data Available

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J2 Global vs OpenText

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?