Compare J2 Global vs SolarWinds | IT Central Station

J2 Global Based on 2 reviews.	SolarWinds Based on 138 reviews.
Top Comparisons

Overview
Information Not Available	SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
LiveVault: Ochsner Health System VIPRE Email Security: College Station ISD	SolarWinds MSP Backup & Recovery: Computer Depot, Leading Edge Computers, IT Logic Australia SolarWinds MSP Threat Monitor: Managed Service Providers, Managed Security Service Provider, IT Pros
Popular Solutions
GFI Vipre [EOL] 1 reviews	SolarWinds NPM 13 reviews SolarWinds LEM 6 reviews SolarWinds Netflow Traffic Analyzer 6 reviews
Top Industries
No Data Available	Software R&D Company 26% Comms Service Provider 12% Manufacturing Company 7% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
What is our primary use case?
We use this product with all of our customers to keep them protected from unwanted…
Read full review of GFI Vipre [EOL] »

Review 1 of 1

Erdinc-Erdal
Presales Consultant at a tech vendor
What is our primary use case?
In my previous company, I was using this solution to implement monitoring callbacks.…
Read full review of SolarWinds Database Performance Analyzer »
SoheylNorozi
IT Consultant at a tech services company
What is our primary use case?
We are a solution provider and this is one of the products that we provide to our…
Read full review of SolarWinds Web Help Desk »
Ishaq Siddiqui Mohammed
SOC Analyst at a maritime company
What is our primary use case?
We are evaluating the Kiwi Syslog Server to generate and collect logs. We are planning…
Read full review of SolarWinds Kiwi Syslog Server »
Steven Khan
Infrastructure Monitoring Engineer at a tech services company
What is our primary use case?
Any customizable monitoring needed from process/service monitoring to performance…
Read full review of SolarWinds Server and Application Monitor »
Mark Venetti
Deputy Department Head at a import and exporter
What is our primary use case?
Our primary use case for this solution is for network monitoring.
How has it helped my
…
Read full review of SolarWinds MSP Manager »

Review 1 of 5

Customer Service

Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: 8 out of 10. I have contacted support maybe twice in 5 years. Its been awhile but I believe it went...
Read full review of GFI Vipre [EOL] »
Anonymous User
IT Application Administrator at a leisure / travel company
10 out of 10.
Read full review of LiveVault »

Review 1 of 2

Christopher Good
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Alex Soul
SolarWinds Expert (Consultant) at a tech services company
Technical support is probably 8/10. Sometimes they tend to respond a little bit slower than I would want, but it's...
Read full review of SolarWinds NPM »
MarkS
IT Analyst at Hawkbridge Consultants
I think their technical support is excellent. It really is very good technical support. I can't fault SolarWinds...
Read full review of SolarWinds Netflow Traffic Analyzer »
Ronald Jansen
Project Manager and consultant enterprise IT tooling at a consultancy
SolarWinds does not provide professional services. You have to rely on partners that provide this service. If there...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network at a K-12 educational company or school
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Jeff Sanders
Partner
We call or we chat, and so it's super fast response.
Read full review of SolarWinds MSP Backup & Recovery »
Anonymous User
Founder Director at a tech services company
Customer Service: Customer service is fairly good. Technical Support: Technical support is good.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Sr Infrastructure Engineer at a health, wellness and fitness company
Customer Service: Good. I appreciate not being offshored (at least it wasn't when I called). Technical Support: Good.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: Over all customer service has always been timely, helpful & friendly. Technical Support: Overall...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Senior Manager - Global Network Ops
Customer Service: Customer service is very good. Technical Support: Good technical support. There is an active online...
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a K-12 educational company or school
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by...
Read full review of SolarWinds NPM »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
ITsecman67
IT Security Manager at oberig-it
We've never had to contact technical support.
Read full review of SolarWinds Server and Application Monitor »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds Netflow Traffic Analyzer »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However in the past twelve months, they have reformed their ways and...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Quick Launch Team Lead at a tech services company
Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at...
Read full review of SolarWinds NPM »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of SolarWinds DameWare »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds Network Bandwith Analyzer »

Review 1 of 30

Technical Support

No Data Available

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J2 Global vs SolarWinds

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my