Compare Jitterbit vs MuleSoft

Jitterbit

Based on 44 reviews.

MuleSoft

Based on 146 reviews.

Sample Customers

Jitterbit Harmony

LA Metro, Mophie, Club Auto, University of Miami, Exostar, Dialog Direct, Avero, Greenpoint Technologies, Berklee Online, Odyssey, KeyedIn Solutions, Swish Maintenance, SPP Pumps Limited, Talent Plus, Ricoh Canada, Televerde, Reed Construction Data, Sika US, Sunkist Growers

Mule Anypoint Platform

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

Dataloader.io

UCSF, Box, CareFusion, Unilever, Hershey's

Popular Solutions

Jitterbit Vinyl

4 reviews

Jitterbit Harmony

1 reviews

MuleSoft Anypoint API Manager

30 reviews

Mule ESB

14 reviews

Mule Anypoint Platform

22 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

16%

Financial Services Firm

12%

Educational Organization

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Abd Kader
Head of Enterprise Architecture at Mantrac Group
We use Jitterbit to connect cloud solutions with our on-premises ERP system.
Read full review of Jitterbit Harmony »
Larry Egan
VP Strategic Technologies at Alnylam Pharmaceuticals Inc
We use VINYL quite a bit across the organization, such as creating apps for equity trade requests that everybody in...
Read full review of Jitterbit Vinyl »

Review 1 of 2

Prince Barai
Back End Developer at Agnos Inc.
We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.
Read full review of MuleSoft Composer »
Dimitrios Karachalios
Application Architect at Lutech
The solution is used in many projects. I'm an IT consultant. I use the tool when there's a need for asynchronous...
Read full review of Anypoint MQ »
Santosh Solapurkar
Manager at Deloitte
We use Mule ESB for integrating with third-party vendors. Mule ESB bridge between internal systems and third-party...
Read full review of Mule ESB »
Aditi Bhardwaj
Senior Data Scientist at Peristent Systems

Read full review of Dataloader.io »
Vijay Subramanyam
Delivery Head at Cblsolutions
So what we are trying to do is help a customer create a platform where they can integrate multiple business...
Read full review of Mule Anypoint Platform »

Review 1 of 5

Customer Service

Anonymous User
Logistics Director of Planning and Projects at FreshDirect
We have not had to use their technical support. We have spoken with their consultants and developers though, who have...
Read full review of Jitterbit Vinyl »
ExecutiveDirector18
Executive Director of Management Process Automation at a healthcare company
Zudy's technical support has been spot on. Every time we've needed them, they've been able to deliver what we're...
Read full review of Jitterbit Vinyl »
Anonymous User
Director Technology Services, Retail Direct & Ecommerce at a consumer goods company
Support has been responsive and quickly answered our questions.
Read full review of Jitterbit Harmony »
Anonymous User
Scheduling Manager at a leisure / travel company
Their technical support is awesome. I work exclusively with their technical department and they're able to turn...
Read full review of Jitterbit Vinyl »
Anonymous User
VP of IT at a manufacturing company
We find the team members who work with us from Zudy catch on to business issues and processes quickly. They make good...
Read full review of Jitterbit Vinyl »
Shane Darrisaw
National Administrator at mPact Pro Client Management Systems
We've not had any issues with tech support. We've not had any challenges to go to tech support. But, as promised, if...
Read full review of Jitterbit Vinyl »
Scott Grabowski
Manager of Retail Technology at Brooks Brothers
VINYL's tech support and Zudy's tech support is top notch. Whenever we've had any of the issues that I mentioned...
Read full review of Jitterbit Vinyl »
Edwin Patterson
Director, Technology Management at PGT Trucking Inc.
Tech support has been great for this company. Any problems we've had, we've gotten prompt responses. Tech support for...
Read full review of Jitterbit Vinyl »
Anonymous User
General Manager at lipstream Financial
With limited engineering at our firm, we rely heavily on Zudy's team to help out when issues arise. 99% of the time,...
Read full review of Jitterbit Vinyl »
Anonymous User
Founder at a tech services company
We did not use technical support.
Read full review of Jitterbit Harmony »
Anonymous User
IT Director at Cal-Maine Foods
We are located in Mississippi. There is not a lot of technology available in Mississippi when it comes to solutions...
Read full review of Jitterbit Vinyl »
Anonymous User
Technical Consultant - Salesforce Specialist at a tech services company
I would give technical support a rating of 8/10.
Read full review of Jitterbit Harmony »
ProgrammerAnalyst11
Programmer Analyst at a manufacturing company
Since we have two of the consultants on site, anytime I have a question, they're right there and if they don't know...
Read full review of Jitterbit Vinyl »
Anonymous User
Data Architect / Data Migration Specialist / Cloud Consultant at a tech company
The technical support is very good.
Read full review of Jitterbit Harmony »
Anonymous User
Application Support Analyst at Alvarez & Marsal
We meet with the Zudy team twice a week to discuss bugs and enhancement requests, as well as receive updates about...
Read full review of Jitterbit Vinyl »
Andrew Parkin
Head of Data & BI at a tech services company
Technical support has been very good overall. We are very happy with them.
Read full review of Jitterbit Harmony »
Eric Rubinson
Sr. Director, Business Area Solutions at Intra-Cellular Therapies, Inc
Technical support has been great. I tend to work primarily with one or two consultants who are my interface to the...
Read full review of Jitterbit Vinyl »
Anonymous User
CRM Administrator at a media company
I would give the technical support a rating of 10/10 as the online guides have helped us sufficiently.
Read full review of Jitterbit Harmony »
Anonymous User
General IT Clerk
Zudy's technical support staff are great. I ask them questions all the time and they are very responsive and...
Read full review of Jitterbit Vinyl »
Jaquelyn Freeman
Finance Manager at a tech services company
I deal with a lot of people at VINYL. We have our consultants, a couple guys at VINYL, and we talk once a week. If...
Read full review of Jitterbit Vinyl »
Anonymous User
VP, Business Technology at a tech services company
I would give technical support a rating of 10/10. This is where Jitterbit has really shined. Their support has been...
Read full review of Jitterbit Harmony »
Anonymous User
Mobile Dog Product Manager at BioPet Laboratories
The Zudy app team assigned us has been helpful and responsive to concerns I have brought up. Through email and ZPM,...
Read full review of Jitterbit Vinyl »
Josh Pearlman
Director of National Promotion at Entercom Communications
We've been able to utilize all the channels: a little bit of email, a little bit of Slack, a little bit a ticket...
Read full review of Jitterbit Vinyl »
Anonymous User
Associate Director, Commercial Systems at a pharma/biotech company
The support is quite good through the professional services.
Read full review of Jitterbit Vinyl »
Don Mitchell
Founder/CTO at NG911 Services
I have never had to grab technical support outside of the developers
Read full review of Jitterbit Vinyl »
Anonymous User
Sr. Team Manager - Tour Manager Department at a leisure / travel company
I can tell you that I really appreciate Martin and Grant, the two guys who have been helping us in developing this....
Read full review of Jitterbit Vinyl »
Sean Harrop
Director of Application Development at Collette Travel Services
Zudy technical support has always been great. They are very quick to get back to us when we have questions, whether...
Read full review of Jitterbit Vinyl »
Robbie Woodsum
Business Systems Analyst at a insurance company
We haven't really needed tech support. Because the maintenance is so small, when something goes wrong we've got our...
Read full review of Jitterbit Vinyl »
Sahal Laher
Head of Global Digital/Marketing Technology at a consumer goods company
The tech support is very good. We haven't had to use tech support very much, but when we do, things are resolved on...
Read full review of Jitterbit Vinyl »
Melinda Marks
Chief of Staff at a non-tech company
We have a guy that comes to our office every Wednesday and he's easily accessible at any hour, any day of the week....
Read full review of Jitterbit Vinyl »

Review 1 of 30

Nilesh Tarlekar
Associate Consultant at Tata Consultancy
We have onsite people who can help with the technical support. They have access to Mule support. I have sent a couple...
Read full review of Mule Anypoint Platform »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
I think that technical support is good. They are coming out with a community edition as well as an enterprise...
Read full review of MuleSoft Anypoint API Manager »
Sambit Kumar Sahu
Software Development Engineer at Yovant Labs Pvt. Ltd.
The solution's technical support is not so good, but they are trying to provide on-time support. They take around 24...
Read full review of Mule Anypoint Platform »
Joe-Lam
Associate Business Development Director at PCCW
The support from Mulesoft Anypoint API Manager needs to improve.
Read full review of MuleSoft Anypoint API Manager »
JavedMomin
Technical Architect at Unify Technologies
I've never used technical support. I've figured out most things on my own using their very good documentation.
Read full review of Mule Anypoint Platform »
NIyas Ahamed
Chief Technology Officer Executive at CloudQ
I'm pretty satisfied with the technical support - there are delays sometimes, but whenever they give a solution, it's...
Read full review of Mule Anypoint Platform »
Joe-Lam
Associate Business Development Director at PCCW
The customer service is not good enough in Hong Kong.
Read full review of Anypoint MQ »
AzharAhmed
Integration Consultant at a energy/utilities company
Mulesoft Anypoint API Manager technical support is good, they are responsive. I rate the support from Mulesoft...
Read full review of MuleSoft Anypoint API Manager »
Bharath-Reddy
Architect at Tekgeminus
The solution’s technical support is good, but they should work on their response time.
Read full review of Anypoint MQ »
Prince Barai
Back End Developer at Agnos Inc.
I rate the customer support a seven to eight out of ten. The technical support team's response time must be improved....
Read full review of MuleSoft Composer »
Anonymous User
Director of Innovation at a tech services company
We've found the technical support to be very good. They are helpful and responsive. We've been satisfied in general.
Read full review of Mule Anypoint Platform »
Shahnawaz Alam
Senior Software Engineer at Novigo solutions
I don't have any experience with technical support. I cannot speak to how helpful or responsive they are.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Principal Consultant at a tech services company
Technical support for this product is excellent. The resources are out there.
Read full review of MuleSoft Anypoint API Manager »
RaghavendraNagolu
CSM -PCBU at Tata Consultancy Services
We have hardly needed assistance from a technical perspective because their infrastructure is powerful and after sale...
Read full review of MuleSoft Anypoint API Manager »
Khedkar Bhagyashree
Technical Lead at DFS Singapore Pte Ltd
The customer service and support are good.
Read full review of Anypoint MQ »
Anonymous User
Sr. Integration Architect at a tech services company
Customer Service: Customer SLAs are one of the top priorities at MuleSoft and they have been supportive in every...
Read full review of Mule ESB »
Suraj Kamal
Developer at Tenacious Techies
The customer support is good.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Technical Architect at a tech services company
We haven't had any issues with technical support, they're quite good.
Read full review of Mule Anypoint Platform »
Ankur_Agarwal
Works at Nagarro
The support from the Mule Anypoint Platform is good. They have a dashboard where you can see all the APIs. In case of...
Read full review of Mule Anypoint Platform »
Anonymous User
Operations Manager at a computer software company
I have no experience with tech support.
Read full review of MuleSoft Anypoint API Manager »
KISHOREBEELA
Senior Integration Consultant at a tech services company
Technical support is good.
Read full review of Anypoint MQ »
Artur Bielobrov
MuleSoft Developer at SynergySoft
MuleSoft provides custom support for every client. You can list your account and have open tickets if you have any...
Read full review of Mule Anypoint Platform »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is more in the purview of developers.
Read full review of Mule ESB »
John-Lamb
Owner at Skyward Tech
The technical support is not great and documentation is sparse. You really have to rely on the community, more...
Read full review of Mule Anypoint Platform »
Anonymous User
IT Consultant at a computer software company
I have not needed to contact technical support.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Integration Architect at a retailer
Technical support is both helpful and supportive.
Read full review of Mule Anypoint Platform »
Naveen Tak
Senior Integration Consultant at a tech services company
Customer Service: We had few guys from their support team. They were excellent. Technical Support: I would give...
Read full review of Mule ESB »
Anonymous User
Lead Architect at a financial services firm
I have been in touch with technical support.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Self Employed/Independent at a consultancy
Good, but a bit formal with following process and policies, but that can be the case with technical support anywhere.
Read full review of Mule Anypoint Platform »
ANIL Khatua
Sr. Manager at Visionet Systems Inc.
The product's support is good.
Read full review of MuleSoft Anypoint API Manager »

Review 1 of 30

Technical Support

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