Compare Juniper vs Rapid7

Juniper

Based on 304 reviews.

Rapid7

Based on 149 reviews.

Sample Customers

Juniper AppFormix

Rackspace, PlusServer

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Popular Solutions

Juniper SRX Series Firewall

17 reviews

Juniper EX Series Ethernet Switches

27 reviews

Juniper MX Series Routers

19 reviews

Rapid7 InsightVM

27 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

12%

Educational Organization

12%

Government

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aharon Bakayev
Networking Infrastructure Manager at Strauss
We primarily use the solution to access WiFi.
Read full review of Juniper Mist Wireless Access Points »
Shiva_Prasad
Senior Technical Consultant at Black Box Network Services
We use the solution as a warehouse and service provider.
Read full review of Juniper Mist Premium Analytics »
Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I use the solution to support deployment and troubleshooting. In my current position, I resolve complex issues during...
Read full review of Juniper WLC Series »
Sean Naude
Technical Architect at Clearaccess
I am using Juniper MX Series Universal Routing Platforms as a router, BGP aggregation, and breakout environment as we...
Read full review of Juniper MX Series Universal Routing Platforms »
Oscar Bashford
Network Operations Support at EOS IT Management Solutions Ltd
I primarily use the solution for experimentation. I just wanted to create a site to site VPN. I was hoping that you...
Read full review of Juniper vSRX »

Review 1 of 5

Aqeel Junaid
Junior Executive - Information Security at sunshine holdings
I've been using Rapid7 Metasploit to create vulnerabilities and test exploits. I can create malicious Word documents...
Read full review of Rapid7 Metasploit »
Awais Sajid
Security Consultant at NUCES

Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-solutions.pro
I am using Rapid7 AppSpider for vulnerability assessment.
Read full review of Rapid7 AppSpider »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
Anonymous User
Network Engineer

Read full review of NetFort SPAN Port Configurator »

Review 1 of 5

Customer Service

Olajide Olusegun
Network Team Lead at Atlas Security
I have contacted the support from Juniper EX Series once. The response time took longer than I expected. Their public...
Read full review of Juniper EX Series Ethernet Switches »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
I would rate Juniper's support team as a five out of ten. In comparison to other support teams I have worked with,...
Read full review of Juniper Session Smart Router »
Barrett Lamothe
Sr. Enterprise Hardware Consultant at a tech services company
Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is...
Read full review of Juniper SRX Series Firewall »
Mohammad Abdur Rahim Sarker
Technical Consultant - Bangladesh, Nepal & Bhutan at Redington Distribution Pte Ltd.
I rate the technical support a ten out of ten.
Read full review of Mist AI and Cloud »
Sascha Bülow
Technical Architect at Plusnet
Because we are talking directly to engineers in the US, the support is usually the best you can possibly get. As a...
Read full review of Juniper Session Smart Router »
KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
Chinedu Onwurah
Global Juniper Presales at Westcon-Comstor
I would rate the technical support as a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I contacted the solution's technical support for configuring devices. I am happy with the technical support because...
Read full review of Juniper WLC Series »
Rommy Kuntoro
System Analyst Internet and Cloud at PT Primacom Interbuana
I rate the support from Juniper MX Series Universal Routing Platforms a five out of five.
Read full review of Juniper MX Series Universal Routing Platforms »
Ajish Thomas
Project manager at computer care company
They have technical support over the phone as well as the online ticketing system and that has worked out pretty...
Read full review of Juniper SRX Series Firewall »
Arif Mohammed
System Engineer at Keysight Technologies
Customer Service: It depends on region. US customer are currently getting the best service. Technical Support:...
Read full review of Juniper WXC [EOL] »
Anonymous User
NCP Team Lead Secured Networks at a tech services company
Support is what the end customer buys. Unfortunately, it's not always from Juniper.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Security Governance at a comms service provider
Sometimes, it is difficult to contact the Juniper support because we did not purchase the support package, as it was...
Read full review of Juniper SRX Series Firewall »
Shafi Haider
Network Engineer at Houston Technologies
I've never directly dealt with support. Technical support usually is passed on to our seniors. If an electronic...
Read full review of Juniper EX Series Ethernet Switches »
Mark Edward
Technical Support Engineer at a tech services company
When we face problems, it is a firmware or software update. We call Juniper for support and they have a very good...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Director at a tech services company
The solution offers very good technical support. We've found them to be helpful and responsive. We don't have...
Read full review of Juniper SRX Series Firewall »
Tanzir Ahmed
Network Manager
I haven't used technical support, just local support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
CornelCristea
Network and Service Development Manager at a comms service provider
We have been in touch with Juniper technicians as well as with Juniper partners. They are good. They know the product...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Network Infrastructure Program Manager at a non-profit
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
OusaidAbaz
Architect Network Security at GTT
My experience with support teams in Bangalore and San Francisco was poor, with a significant delay in resolving...
Read full review of Juniper QFabric »
Anonymous User
Telecommunications Manager at a logistics company
We've dealt with their leadership team and the account team when most of those folks were from Motorola. Previously,...
Read full review of Juniper Mist Edge »
Dennis Laine
Tech Lead Network at Bonniernews
It's been a while since we used them. We used them, in the beginning, a bit. However, they're excellent. They have...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Product Line Manager at a tech services company
I would give technical support a rating of 6/10. On the average, I would give them a rating of 9/10.
Read full review of Juniper NetScreen [EOL] »
Jean Almeida
Senior Network Analyst at a energy/utilities company
High level of technical support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Engineer at a non-tech company
Technical support has resolved any problems I've had in a relatively quick amount of time.
Read full review of Juniper EX Series Ethernet Switches »
Updesh Yadav
Senior network engineer at GoTech
The solution's technical support team is responsive.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Solutions Architect at a tech services company
The technical support is very good. They are very fast. They are our partners. It's in their benefit to help us work...
Read full review of Juniper vSRX »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
We haven't had to contact support. The agencies using the solution have contacted the support, and they've been...
Read full review of Mist AI and Cloud »

Review 1 of 30

Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-solutions.pro
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Zain Rehman
Senior Security Analyst at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Security Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »

Review 1 of 30

Technical Support

No Data Available

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