Compare KeyInfo vs Veritas

KeyInfo

Based on 1 review.

Veritas

Based on 283 reviews.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Disaster Recovery

Sunkist

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

Veritas NetBackup

22 reviews

Veritas Backup Exec

20 reviews

Veritas NetBackup Appliance

21 reviews

Top Industries

Comms Service Provider

57%

Financial Services Firm

15%

Real Estate/Law Firm

Computer Software Company

13%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Sareesh V
Sr.System Administrator at Suwaidi
We use Veritas Enterprise Vault for exchange, email, and mailbox archiving.
Read full review of Veritas Enterprise Vault »
Alejandro Padilla
PreSales Engineer at Licencias OnLine
I use the product to prevent ransomware attacks and know how my environment is working.
Read full review of Veritas NetBackup IT Analytics »
JOSEPH RYTHER JUNIOR
Managing partner at Techmaster Serviços em Informática
Our company helps customers migrate from their local servers to Sharepoint and handles all the configuration for...
Read full review of Veritas Alta SaaS Protection »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
Veritas Access Appliance is doing everything for us, such as system recovery, backup, and cloud data protection....
Read full review of Veritas Access Appliance »
Anonymous User
Senior Technology Specialist at a financial services firm

Read full review of Veritas Volume Replicator [EOL] »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

EddieNyimbwa
Managing Director at Modelink Zambia Limited
The technical support services could be better.
Read full review of Veritas NetBackup Appliance »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
In terms of technical support, it's been so far so good. I would say the only improvement needed is the callback...
Read full review of Veritas NetBackup »
Ahmed Mohsen
Pre-Sales Specliast at Quadratech
Technical support is good. They provide a good response after opening a ticket.
Read full review of Veritas Backup Exec »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
We have not needed to use technical support.
Read full review of Veritas NetBackup »
Mashood Atitebi
Global Core Infrastructure Engineer at Finning International Inc
We have local support. We are not connected directly to Veritas’s support team.
Read full review of Veritas NetBackup Appliance »
Ramprasad Yalavarthi
Manager System Engineer / Lead Solution Architect at DXC Technology
Our organization provides technical support for Enterprise Vault. We have the ability to work on any Enterprise Vault...
Read full review of Veritas Enterprise Vault »
Sameer Pansare
Sr. Management Forensics and Tapes Expert Services. at Consilio
The technical support services are good.
Read full review of Veritas Backup Exec »
RishiPandit
Lead - Technical Services at Impetus
I used customer service and support frequently during the initial setup because I was new to the product. Veritas...
Read full review of Veritas NetBackup Appliance »
Thamer Salah
Senior Presales Consultant at OFFTEC International
Technical support from the vendor's perspective has been very proactive. They are very active in responding to...
Read full review of Veritas NetBackup »
Anonymous User
Presales Engineer at a tech services company
Not being an end-user, I have not had experience with technical support.
Read full review of Veritas NetBackup »
Anonymous User
Desktop Support Engineer at a computer software company
Technical support is great. they are fast and very helpful. We are satisfied with their level of service.
Read full review of Veritas NetBackup »
SunilGupta1
Director at F1 INFOTECH
Their support is good.
Read full review of Veritas Backup Exec »
Anonymous User
EMEA L3 Backup Integration/Build Team Leader / SME at a financial services firm
Quite good. Seven out of 10.
Read full review of Veritas NetBackup »
Anonymous User
Manager of Infrastructure at a tech services company
Technical support is good. Veritas is good, overall, when it comes to the technical support.
Read full review of Veritas Backup Exec »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf
We are satisfied with the technical support for this solution.
Read full review of Veritas NetBackup »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
Anonymous User
Product Manager at PC Store
Technical support has been great.
Read full review of Veritas Alta SaaS Protection »
Mohammad Sajid
Analyst - Microsoft Technologies at a energy/utilities company
We have had a lot of trouble with tech support.
Read full review of Veritas Backup Exec »
Pawel Augustyn
System Senior Engineer at a tech services company
Enough ok,
Read full review of Veritas Backup Exec »
Anonymous User
Technical Support Engineer at a tech services company
The solution could improve the support they provide.
Read full review of Veritas Backup Exec »
Arthur-Wong
Sensor System Engineer at a hospitality company
The solution's support is good.
Read full review of Veritas NetBackup Appliance »
Kayode Oni
Chief Technology Officer at a tech company
Technical support for this solution is very good. When you run into a problem you can call them at any time. They...
Read full review of Veritas Backup Exec »
Anonymous User
IT Consultant at a tech services company
Their technical support is average. Not perfect and not bad.
Read full review of Veritas NetBackup »
Karthik-C
Solutions Architect at AspireNXT
I'm neutral on technical support. I would rate them at a seven out of ten. There's nothing that makes them...
Read full review of Veritas CloudPoint »
Anonymous User
Senior Manager at a financial services firm
When needed, we open cases within our backup team. An engineer then troubleshoots the issues and responds to any...
Read full review of Veritas NetBackup »
Anonymous User
Solutions Platform Architect at a retailer
We have a very strong team and haven't had to log many calls with technical support.
Read full review of Veritas NetBackup »
Anant Suman
Delivery Manager - IMS & Cloud at Coforge Growth Agency
Veritas' technical support is good.
Read full review of Veritas NetBackup Appliance »
Hitesh Chopra
IT Solutions Provider at WIZERTECH INFORMATICS PVT LTD
I have not contacted the product's technical support. We have our own lab set up for testing the product.
Read full review of Veritas NetBackup »
Syed Anas Quadri
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Mac Wang
Project Manager at Realnux
Technical support is not convenient in China these days because of the virus. It may be because the engineers from...
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

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