Compare Knowage vs Matillion

Knowage

Based on 18 reviews.

Matillion

Based on 25 reviews.

Sample Customers

Knowage

FIAT Group, Italian air navigation service provider, Ministry of Education and Science of the Russian Federation, Telecom Italia, ASL Genovese, San Giovanni Battista University Hospital

Popular Solutions

Knowage

0 reviews

Matillion ETL

13 reviews

Matillion BI [EOL]

0 reviews

Top Industries

Comms Service Provider

21%

Computer Software Company

15%

Government

Real Estate/Law Firm

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AbdulshukoorMohammed
General Manager Information Technology & Enterprise Applications Manager at OXFORD HOLDING
The advantage of the solution is we don't need to have any third-party tools to connect to the different databases....
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Review 1 of 1

AntonHaupt
Data Architect at Capitec
We use it primarily for transferring data into our cloud data warehouse and conducting research. We rely on Matillion...
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Anonymous User
Commercial Management Accountant at a paper AND forest products

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Review 1 of 2

Customer Service

Anonymous User
Senior Project Manager at Indra Company
Customer Service: Excellent. Technical Support: Technical support is very good, both the commercial channels, and the...
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Anonymous User
BI-Internship at a tech services company
I have never tried to contact technical support.
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Anonymous User
Head of Enterprise IT at a comms service provider
I did not avail myself of any technical support; I just used Google for support on various issues.
Read full review of Knowage »
Anonymous User
Co Founder at a hospitality company
I would give technical support a rating of 2/10.
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Anonymous User
Senior Security Analyst at a healthcare company
Technical support was handled internally.
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Anonymous User
Senior Oracle Developer/BI Developer at a tech services company
We haven’t used technical support.
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Saravanan Ramaraj
Solution Architect at MIMOS Berhad
Customer Service: 3 (out of 5 scale) Technical Support: 3(out of 5 scale)
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Anonymous User
Software Developer at a tech services company
The technical support was on our end. We did not approach SpagoBI. We tried posting in the SpagoBI community, but...
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AbdulshukoorMohammed
General Manager Information Technology & Enterprise Applications Manager at OXFORD HOLDING
We do have technical support, and we pay for it. It's based on the agreement we have, we are subscribed to get a...
Read full review of Knowage »
Anonymous User
Consultant at a consultancy
Customer Service: Not so good, but since it was an open source and have no supporting deals, then it was a normal...
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Anonymous User
Salesforce Cloud Administrator & Developer at a computer software company
SpagoBI Labs, who provide consulting services and actively work to improve the product, can support customers in...
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Anonymous User
Software Engineer at a tech services company
I rate the level of technical support 10/10.
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BlessingSithole
Software Engineer at syntegra
In terms of technical support, it's available. Since it's an open-source solution, we do have communities we can...
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Review 1 of 13

Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
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Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
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Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
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AntonHaupt
Data Architect at Capitec
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
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Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at B.TECH
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
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Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
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Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
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Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
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Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
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Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
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Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
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Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
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Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
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Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
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Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
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Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
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AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
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Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
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Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
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Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
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Review 1 of 21

Technical Support

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