Compare Lenovo vs ManageEngine

Lenovo

Based on 82 reviews.

ManageEngine

Based on 285 reviews.

Sample Customers

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

Lenovo ThinkSystem Rack Servers

13 reviews

Lenovo Blade Servers [EOL]

0 reviews

Lenovo ThinkSystem DE Series

4 reviews

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

23 reviews

ManageEngine OpManager

21 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

14%

Manufacturing Company

Financial Services Firm

Educational Organization

29%

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adalberto Giaretta
Technology director at Infodive Representações e Serviços ltda
These are rack servers. We use them for applications. It stores everything including VM servers, application servers,...
Read full review of Lenovo ThinkSystem Rack Servers »
Gerges Ghaly
Information Technology System Administrator at Arabi Company W.L.L. Kuwait
We use this solution primarily when there is an issue with the server. We log in to XClarity and there we can restart...
Read full review of Lenovo XClarity Administrator »
Gastone Canali
IT manager at Effegibi

Read full review of Lenovo ThinkSystem DE Series »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
XClarity Controller is suitable for management because the solution sends alerts about what problems can happen and...
Read full review of Lenovo XClarity Controller »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
If my company's clients need servers, like Lenovo Edge Servers, we provide them with such servers. My company...
Read full review of Lenovo Edge Servers »

Review 1 of 5

Stephen Naval
Sr Manager IT Infrastructure & Tech Development at a non-tech company
Our company is revamping our OU structure to standardize it across the board. The solution's GUI format translates...
Read full review of ManageEngine ADManager Plus »
Ved Singh
Global Monitoring Lead at Stryker
Our primary use case for the solution is monitoring all the infrastructure in our company.
Read full review of ManageEngine OpManager »
Jai S
Student at Rabdan Academy
We primarily use it for network-wide event monitoring and incident backtracking. It helps us identify what events...
Read full review of ManageEngine Log360 »
Shashank Bajpai
CIO at ECGC LTD.

Read full review of ManageEngine EventLog Analyzer »
Ahnaf Khan
Asst system engineer at KICS
Our customer had very strict rules and regulations regarding their files and folders. They didn't want anyone to leak...
Read full review of ManageEngine DataSecurity »

Review 1 of 5

Customer Service

Siddhesh Sawant
Sr. Customer Support Engineer at Magnamious Systems Pvt. Ltd.
Lenovo has less technical support than Dell because of the engineer availability, so there's a little bit of delay....
Read full review of Lenovo ThinkAgile VX Series »
Genesis Dapoza
Email Administrator at Technopaq, Inc.
Lenovo support is the best, actually. They manage remote sessions and troubleshoot issues remotely. Or they can do...
Read full review of Lenovo ThinkAgile VX Series »
Georges FONGANG
IT Specialist at a aerospace/defense firm
My organization doesn't receive any technical support from Lenovo. There is a need to make certain payments to...
Read full review of Lenovo ThinkSystem Rack Servers »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
The support Lenovo ThinkAgile HX Series provides is superb.
Read full review of Lenovo ThinkAgile HX Series »
Adeel Hashmi
IT Technical Advisor at a construction company
The technical support of the product is awesome. I never had to go through a phase or wait for days and days to get...
Read full review of Lenovo ThinkAgile HX Series »
Ritesh Purbey
DevOps IT Manager at Sterlite Power
The support could improve. They take a lot of time to respond after 6:00 PM. Additionally, we have experienced some...
Read full review of Lenovo ThinkSystem DM Series »
Muhammad_Salman
Senior Finance Executive at Texitech
Lenovo's technical support is excellent. You can have a different warranty period or 24/7 technical support with...
Read full review of Lenovo ThinkSystem Rack Servers »
Michael Alward
Corporate Sales Consultant at Clear Concepts
I have not directly dealt with the support from Lenovo ThinkSystem Rack Servers.
Read full review of Lenovo ThinkSystem Rack Servers »
Sameh Moamen
Infrastructure Manager at Arabian Cement Company
Technical support for this solution is good but they are not interactive.
Read full review of Lenovo ThinkSystem DE Series »
Mike Bellemans
Project manager at Sopraco NV
For technical support, my company is in touch with one of Lenovo's licensed partners with whom we work, as they fix...
Read full review of Lenovo ThinkSystem Rack Servers »
N_R
Senior Account Manager at Emirates Business Machines (EBM)
According to SLA, it would be great if we receive resolutions faster.
Read full review of Lenovo ThinkAgile MX Certified Node »
Anonymous User
IT Departmant - System Administration at a healthcare company
Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
Design and Develpement Engineer at a comms service provider
The technical support is very good.
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Technical Department at a construction company
The technical support is very good from Lenovo.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Manager Technology Services - Data Center at PTCL.Official
I would rate the technical support a 9/10.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Project Analysis, Design & Implementation at a comms service provider
The support from Lenovo ThinkSystem DE Series is very good. We have good support here in Greece because Lenovo has a...
Read full review of Lenovo ThinkSystem DE Series »
Maher Sal
IT Manager at Post Modern
We contact our system integrators if we have any issues.
Read full review of Lenovo ThinkSystem Rack Servers »
Aldo Abril
CTO at Caja Paita
They provide good support. We have a software to communicate with them and get any help that we need.
Read full review of Lenovo ThinkSystem Rack Servers »
Jure Vehar
Co-founder at Compedu
The solution’s support is really good.
Read full review of Lenovo ThinkSystem DM Series »
AUGUSTINE GRACIOUS
Service manager at a computer software company
The time that Lenovo's technical support team takes to provide a resolution to the issues we face needs improvement....
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
System Engineer at a tech services company
Customer Service: Generally OK. The warranty centre is readily accessible, and parts are shipped immediately when...
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Senior Cloud Consultant in CSIRO at a tech services company
Technical support was very good. IBM support is very helpful.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
CIO at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Lenovo Blade Servers [EOL] »
Ola Zaher
Infrastructure Section Head at Citystars Properties
The technical support is good and they respond very quickly. Sometimes we have needed to follow up but they are good...
Read full review of Lenovo Flex System »
Anonymous User
System Engineer at a computer software company
Lenovo offers good technical support.
Read full review of Lenovo ThinkSystem DM Series »
Markus Waldmann
Lecturer at HSLU
We've had a good experience with technical support. We have some direct channels there. With Lenovo, we also have a...
Read full review of Lenovo ThinkSystem Rack Servers »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
Our business partner contacted their technical support. I didn't have to directly contact their technical support.
Read full review of Lenovo XClarity Administrator »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
We have a local partner for technical support.
Read full review of Lenovo ThinkSystem DM Series »
Anonymous User
Sr. System Administrator at a consumer goods company
Technical support is 10/10.
Read full review of Lenovo Blade Servers [EOL] »
David Pope
Solutions Developer at Next Dimension Inc.
When we had to use them, the technical support was very good. If I had to rate them I would give them an...
Read full review of Lenovo ThinkSystem DE Series »

Review 1 of 30

Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Sereyreach Dy
Security Infrastructure Engineer at NP Secure Co.,Ltd
The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is...
Read full review of ManageEngine Patch Manager Plus »
Fredric Tarcelo
Delivery Executive at Infopro Busineness Solutions Inc.
ManageEngine ServiceDesk Plus' support is good.
Read full review of ManageEngine ServiceDesk Plus »
Mohamed Wanas
NOC Service Desk Team Lead at MORO
Since we are not their premium customers, they don't answer our concerns quickly. It takes some time to get answers...
Read full review of ManageEngine ServiceDesk Plus »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
AdeolaEkunola
Director at NIGERCUBES LTD
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
BT GMY at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
Technical support is exceptional in Turkey. Our local support team is a distributor and they offer very good support.
Read full review of ManageEngine Log360 »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
Hussein Taha
IT Enterprise System Administrator at Misr Technology Services
I rate customer service and support a six out of ten.
Read full review of ManageEngine ADAudit Plus »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Jai S
Student at Rabdan Academy
Customer service and support are amazing.
Read full review of ManageEngine Exchange Reporter Plus »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Chandraprakash Velmurugan
Project Leader - Release & Deployment at Solverminds
We opened a technical support ticket we used on the initial setup date and the response was very quick. They have...
Read full review of ManageEngine Applications Manager »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Nabil Fahmy
Senior Infrastructure Engineer at Union Group
Technical support has been very good so far. We're satisfied with them.
Read full review of ManageEngine OpManager »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Senior ICT Consultant
I would give technical support a rating of 8/10. Some questions were attended to by their main office. We did not...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
IT Service Management Specialist at a tech services company
Their support is good.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Frank Kadlec
General Manager at Two Practice Logistics
We don't have problems with support. They are very helpful and responsive. We also use remote sessions to do support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Engineer at a tech services company
Rating the technical support on a scale of one through ten where ten is the best, I would have to give it less than...
Read full review of ManageEngine SupportCenter Plus »

Review 1 of 30

Technical Support

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