Compare LogMeIn vs TeamViewer | IT Central Station

LogMeIn Based on 62 reviews.	TeamViewer Based on 30 reviews.
Top Comparisons
TeamViewer vs. LogMeIn Pro Compared 44% of the time. TeamViewer vs. GoToMeeting Compared 21% of the time. TeamViewer vs. GoToMyPC Compared 56% of the time.	LogMeIn Pro vs. TeamViewer Compared 15% of the time.
Overview
LogMeIn, Inc., founded in 2003 and based in Boston, Massachusetts, is a provider of Software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. The company's products are focused on four business areas, including Collaboration services, IT Management services, Customer support services, and Internet of Things services. The products include:	TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.
Sample Customers
GoToMeeting: AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire join.me: Meltwater, The Global Press Insitute OpenVoice: American Government Services, IAEE GoToWebinar: Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction LogMeIn Pro: The North Face, Slingbox, Lutron, The Weather Company LogMeIn Rescue: Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more. GoToMyPC: The Lubitz Financial Group, Stitely & Kartsetter PLLC	TeamViewer: Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Popular Solutions
LogMeIn Rescue 15 reviews LogMeIn Central 13 reviews LogMeIn Pro 12 reviews	TeamViewer 9 reviews
Top Industries
Software R&D Company 13% Comms Service Provider 7% Healthcare Company 7% University 7%	University 19% Software R&D Company 10% Financial Services Firm 9% Healthcare Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Michelle Schoen
Co-Owner at a professional training and coaching company
What is most valuable?
The ability to answer questions without everyone seeing all the questions. They have really…
Read full review of GoToWebinar »
Anonymous User
Owner
What is our primary use case?
I am an IT Consultant, and this is my life. This is how I access all the machines that I…
Read full review of LogMeIn Central »
Art Ochoa
Director of IT at a retailer
How has it helped my organization?
People no longer want to kill me. Meaning, with the amount of tools I have…
Read full review of LogMeIn Rescue »
PrincplEng3876
Principal Engineer III
How has it helped my organization?
Enables spontaneous meetings across geographies.
What is most valuable?
Ease…
Read full review of GoToMeeting »
Anonymous User
CEO
What is our primary use case?
To administer computer systems, both for internal use and for some private individuals…
Read full review of LogMeIn Pro »

Review 1 of 5

John DeMillion
Director of IT at Chester County Intermediate Unit
What is our primary use case?
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60…
Read full review of TeamViewer »

Review 1 of 1

Customer Service

David Putz
President
Support has been very good when I have used it.
Read full review of LogMeIn Central »
RubenM
IT Manager at a retailer
It was a good experience. The person I spoke to was very knowledgeable about the product, and was straightforward...
Read full review of LogMeIn Rescue »
Michelle Schoen
Co-Owner at a professional training and coaching company
I'd give it a 10 out of 10. We've been able to get through, and they've answered our questions. We haven't had to...
Read full review of GoToWebinar »
Gene Clark
President at a manufacturing company
I don't have any problems with it. I have never had to call and get support because it's pretty simple to use and...
Read full review of LogMeIn Pro »
George Khairallah
Chief Technology Officer at a tech services company
Customer Service: This is a very weak point with LogMeIn. Their customer service is very scripted and almost...
Read full review of LogMeIn Pro »
Andrew Abrams
Co-Founder
We rarely ever call them for support, but when we have, it has been very good. I would give them a 10 out of 10.
Read full review of LogMeIn Rescue »
Anonymous User
Founder & CEO: Cybersecurity legal Practice at a legal firm
We have had no need to contact their technical support.
Read full review of LastPass Enterprise »
Anonymous User
Sr. Merger and Acquisition Advisor, Owner at a financial services firm
I haven't called them for support.
Read full review of LogMeIn Pro »
Anonymous User
Head of IT
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of LogMeIn Pro »
Anonymous User
User at a pharma/biotech company
Customer Service: I have called tech support and my issue was resolved quickly. Technical Support: 5 stars.
Read full review of LogMeIn Pro »
Anonymous User
Senior Manager, Global Service Desk at a tech vendor
LastPass has been bounced around a bit. They are now owned by LogMeIn, so we have had a little bit of a challenge...
Read full review of LastPass Enterprise »
Anonymous User
Sales Manager & Sr. Mortgage Loan Officer
When I've had to call for help they've been really good.
Read full review of LogMeIn Pro »
Anonymous User
Director of Information Technologies at a tech services company
I haven't used tech support too much, but the times I have it's been fine.
Read full review of LogMeIn Central »
Mark Wight
ICT Manager at Onefortyone
Their technical support was very good. They generally respond via email, or they log into their service desk, and...
Read full review of LastPass Enterprise »
Anonymous User
Owner
I have not had to call them many times. I have called a few times, but most times I have not really had to, so when I...
Read full review of LogMeIn Central »
Anonymous User
Co-Founder at a consultancy
I've rarely contacted their tech support, so I don't really have any feedback on it.
Read full review of LastPass Enterprise »
Anonymous User
Research Scientist
The product is stable enough that I have not had to contact them very often. I do send technical support an email...
Read full review of LogMeIn Pro »
Anonymous User
IT Manager, System Engineer, Consultant at a tech vendor
I do not think I have ever had to call tech support for LogMeIn Rescue.
Read full review of LogMeIn Rescue »
Anonymous User
Data Center Technician
We have hardly ever called technical support because the software is so solid. The few times we have called were for...
Read full review of LogMeIn Rescue »
Anonymous User
President at a tech services company
We haven't really used the tech support.
Read full review of LogMeIn Central »
Paul Hayden
Technical Architect
My experience with tech support has been good.
Read full review of LogMeIn Rescue »
Anonymous User
Technology Director
I don’t think I’ve ever called the tech support.
Read full review of LogMeIn Central »
Anonymous User
Data Analyst & Back Office Support at a non-tech company
I've not had to contact technical support for anything.
Read full review of LogMeIn Pro »
Anonymous User
Teacher Technology Engagement Program Coordinator/Technician at a K-12 educational company or school
I rate technical support a 10.
Read full review of LogMeIn Pro »
Charlie Zevitas
Business Owner
I had an issue a few years back, and it was resolved. But I haven't had to use much tech support. But, all in all,...
Read full review of LogMeIn Pro »
Anonymous User
Associate Director of IT Assets & Procurement
Tech support has been excellent when engaged.
Read full review of LogMeIn Rescue »
Anonymous User
Assistant Director of Technology Support at a university
Tech support is excellent.
Read full review of LastPass Enterprise »
Anonymous User
Vp Of Enterprise IT at a financial services firm
I have no experience with technical support.
Read full review of LogMeIn Pro »
Anonymous User
Owner
I have only called them once, and it was to complain about a bill. What happened is I could purchase it two ways. I...
Read full review of LogMeIn Rescue »
Anonymous User
TSM at a manufacturing company
We used customer support one time that we have a problem with the licensing. They explained it to us, and that was...
Read full review of LogMeIn Rescue »

Review 1 of 30

Filips Houbrechts
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
John DeMillion
Director of IT at Chester County Intermediate Unit
Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted...
Read full review of TeamViewer »
Link Porterfield
Founding Member at epic.network
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer »
Evrard Armel N'chott
IT Support Administrator for Amsterdam & UK offices at a energy/utilities company
I would rate technical support as 8/10.
Read full review of TeamViewer »
Tawanda Sibanda
Sponsorship at a non-profit
Got support documentation and never needed to call customer service.
Read full review of TeamViewer »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer »
Anonymous User
CEO
I have not had to use technical support.
Read full review of TeamViewer »
Anonymous User
Web Administrator at a sports company
Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external...
Read full review of TeamViewer »
Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
Read full review of TeamViewer »
Anonymous User
IT Manager at a recruiting/HR firm
I haven't ever needed to use it.
Read full review of TeamViewer »
Anonymous User
Project Manager - IT Infrastructure team at a pharma/biotech company
In general, for the corporate version, it is excellent.
Read full review of TeamViewer »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Anonymous User
IT Admin at a healthcare company
I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself...
Read full review of TeamViewer »
Dan Wilkening
Network Administrator at Parksite
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer »
RossCrutchfield
Associate General Counsel at a energy/utilities company
Satisfactory
Read full review of TeamViewer »
Anonymous User
Application Support Engineer at a software R&D company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer »

Review 1 of 20

Technical Support

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LogMeIn vs TeamViewer

What is most valuable?

What is our primary use case?

How has it helped my organization?

How has it helped my organization?

What is most valuable?

What is our primary use case?

What is our primary use case?