Compare ManageEngine vs Symantec

ManageEngine Based on 59 reviews.	Symantec Based on 121 reviews.
Top Comparisons
Symantec Client Management Suite vs. ManageEngine Desktop Central Compared 12% of the time.	ManageEngine Desktop Central vs. Symantec Client Management Suite Compared 50% of the time.
Overview
Information Not Available	Symantec Corporation is an American technology company headquartered in Mountain View, California, United States. The company produces software for security, storage, backup and availability - and offers professional services to support its software. Netcraft asseses Symantec as the most-used certification authority. Symantec is a Fortune 500 company and a member of the S&P 500 stock-market index.
Sample Customers
ManageEngine Desktop Central: Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises ManageEngine IT Asset Management: TRA ManageEngine IT360: Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source ManageEngine OpManager: Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC ManageEngine Password Manager Pro: Australian Catholic University ManageEngine Patch Manager Plus: IKEA Honda UNICEF The University of Georgia Evander	Symantec Asset Management Suite: Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport Symantec IT Management Suite: State of Oklahoma Symantec Client Management Suite: Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford Symantec Patch Management Solution: Adventist Health
Popular Solutions
ManageEngine OpManager 8 reviews ManageEngine ServiceDesk Plus 8 reviews ManageEngine Applications Manager 2 reviews	Symantec Endpoint Protection (SEP) 38 reviews Symantec Data Loss Prevention 8 reviews Symantec Advanced Threat Protection 5 reviews
Top Industries
Software R&D Company 19% Comms Service Provider 15% Healthcare Company 13% Manufacturing Company 8%	Software R&D Company 25% Comms Service Provider 12% Financial Services Firm 10% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bhavani Prasad Paragi
General Manager at Qwikcilver
What is our primary use case?
Our primary use case for this product is providing technical support for our platform.…
Read full review of ManageEngine ServiceDesk Plus »
Vasan Naidu
IT Support Manager at a financial services firm
What is our primary use case?
We use the product as a network monitoring system. We have ten people who are using the…
Read full review of ManageEngine OpManager »
Yahya Kashani
Business Analyst & IT Advisor at a consultancy
How has it helped my organization?
The product couldn’t make any notable change in our system, because of the…
Read full review of ManageEngine Password Manager Pro »
Louis Chung
IT Projects Manager at a energy/utilities company
What is our primary use case?
My primary use case of this solution is to monitor software installs.
How has it
…
Read full review of ManageEngine Desktop Central »
Anonymous User
Monitoring Specialist at a financial services firm
What is our primary use case?
We use this solution for application monitoring. We have an on-premises deployment…
Read full review of ManageEngine Applications Manager »

Review 1 of 5

DonaldBaldwin
Enterprise Architect at Aurenav Sweden AB
What is our primary use case?
We manage it through the cloud and it's deployed that way too. Our primary use case is…
Read full review of Symantec Complete Website Security »
SorinSolescu
Competitive Engineer
What is most valuable?
They manage to solve detection quite nicely. There is some rather elaborate detection compared…
Read full review of Symantec Advanced Threat Protection »
Cameron Mottus
Principal Consultant - Security at Insentra
What is our primary use case?
I'm an IT consultant, so I implement Symantec Endpoint Protection for customers, from…
Read full review of Symantec Endpoint Protection (SEP) »
Suhas Suryavanshi
Information Security Engineer at M.Tech Solutions PVT. LTD.
What is our primary use case?
The primary use for this solution is to protect the private IP for our customers who do…
Read full review of Blue Coat ProxySG [EOL] »
Anonymous User
Consultant
What is our primary use case?
Protecting the cloud application Office 365 Service Now, etc.
How has it helped my
…
Read full review of Symantec CloudSOC »

Review 1 of 5

Customer Service

Albeez
IT Director at a construction company
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Yahya Kashani
Business Analyst & IT Advisor at a consultancy
Seven out of 10.
Read full review of ManageEngine Password Manager Pro »
Carlos-Garcia
Senior ICT Consultant
I would give technical support a rating of 8/10. Some questions were attended to by their main office. We did not...
Read full review of ManageEngine ServiceDesk Plus »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
easy to contact
Read full review of ManageEngine ServiceDesk Plus »
Vasan Naidu
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Stefano Arduini
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
We are using the free version and there is no customer service with it.
Read full review of ManageEngine ServiceDesk Plus »
Syed Mohammed Wasi
Technical Consultant at Ministry of Finance - Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Desktop Central »
António-Soares
Diretor Sistemas de Informação (CIO/CTO)
10 out of 10. They are superb technically, and their development listens to customers.
Read full review of ManageEngine OpManager »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Anonymous User
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Louis Chung
IT Projects Manager at a energy/utilities company
We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed...
Read full review of ManageEngine Desktop Central »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
IT Administrator at a maritime company
Technical support is good. Not excellent but I can say it's good. We are satisfied.
Read full review of ManageEngine OpManager »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Deena Khattab
IT Infrastructure Senior Manager at a manufacturing company
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Technician at a tech services company
Very happy with tech support but would like to see someone there on the weekends.
Read full review of ManageEngine Desktop Central »
Nabil Fahmy
Senior Infrastructure Engineer at Union Group
Technical support has been very good so far. We're satisfied with them.
Read full review of ManageEngine OpManager »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Desktop Central »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Desktop Central »
Anonymous User
System Engineer at a engineering company
9/10
Read full review of ManageEngine Desktop Central »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Desktop Central »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Desktop Central »

Review 1 of 30

Pablo Dewes
Senior Technical Consultant (SE and Strategic Project Manager) - Email Fraud Protection - LATAM at a tech vendor
Technical support is good. You can open tickets over international numbers, emails, or the website. If you open a...
Read full review of Symantec Endpoint Protection (SEP) »
Nuno Martins
Partner at a consultancy
I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was...
Read full review of Symantec Endpoint Protection (SEP) »
Gareth Hawkins
Network Analyst at a healthcare company
Technical support is one of the worst problems. Every time I have submitted a ticket or called tech support, the tech...
Read full review of Symantec VIP »
Laeeq Ahmed
IT Security Lead at a tech services company
I would rate them a 10 out of 10. They supply good support and have a good knowledge.
Read full review of Symantec Endpoint Protection (SEP) »
Mostafa
System Administrator at Suez Canal Insurance
Customer Service: Customer service is very good. Technical Support: I used technical support through a vendor and...
Read full review of Symantec Endpoint Protection (SEP) »
Sudeep Amalkar
Director at a tech services company
Customer Service: Customer Service is the best. Technical Support: I would give technical support a rating of 10/10....
Read full review of Symantec Endpoint Protection (SEP) »
Arshad Mohammad Khan
Security Consultant at Accenture
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of Symantec Endpoint Protection (SEP) »
Laeeq Ahmed
IT Security Lead at a tech services company
They are 10 out of 10. They supply good support and they have good knowledge.
Read full review of Symantec Secure App Service »
Mamonoor Rashid
CEO at Tech Valley Networks Limited
We get good support from Symantec. We find that during integration, if we face any problems, we get a good response...
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Senior Security Administrator at a tech services company
Symantec Customer support is very good. Indeed, it is one of the best so far. The KB articles are good and helpful.
Read full review of Symantec Endpoint Protection (SEP) »
Darren Braithwaite
IT Manager at Digitalis Reputation
I haven't had much cause to use technical support. I might have used them only a few times. The support is okay, it's...
Read full review of Symantec Endpoint Protection (SEP) »
Email&webpr67
Head of Email & Web Products at a tech services company
Their technical support is okay. I don't really interact with them.
Read full review of Blue Coat Advanced Web & Cloud Security »
Specsolarch57
Specialist Solution Architect at a tech services company
The technical support is good, but we have Business Critical as well. If it takes longer than two or three days to...
Read full review of Symantec VIP Access Manager »
Reviewer58
Head of IT Department at a pharma/biotech company
I only use the technical support once or twice a year. I find that sometimes they are a bit slow to find a solution.
Read full review of Symantec Endpoint Protection (SEP) »
Gulab Singh
Solutions Specialist Security at COMPAREX India Pvt. Ltd.
The technical support is very good. They have an Indian support team, so there are no delays in receiving support....
Read full review of Symantec Endpoint Protection (SEP) »
SeniorManag392
Senior Manager, IT & Safety
We have not needed to use technical support. That's how good it is so far.
Read full review of Norton Security Premium »
Anonymous User
Software Engineer at a tech services company
It's amazing. They have the local support team always here, and they also have the international level team.
Read full review of Symantec Endpoint Protection (SEP) »
Subodh Sing
Consultant at Godimo IT
The technical support is fine, no problem.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Information security Administration - Expert. at a financial services firm
Customer Service: 6/10. Technical Support: 6/10.
Read full review of Blue Coat ProxySG [EOL] »
Anonymous User
‎Head: Group Legal at Optiflex
We've never had an issue outside our capabilities, so we've never had to contact technical support.
Read full review of Symantec Data Loss Prevention »
Senlogange9887
Senior Logistics Specialist at a tech services company
The technical support is not that apt and not that good.
Read full review of Symantec Complete Website Security »
Anonymous User
Assistant Manager - IT (System and Network Management Department)
Symantec technical support and customer services work well. We are also working with a local support company and they...
Read full review of Symantec Network Access Control [EOL] »
Johnny Hadchity
IT System and Storage Administrator at a financial services firm
We have not used it.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Information System Security Manager at a aerospace/defense firm
I've never had to use technical support.
Read full review of Symantec Endpoint Encryption »
Anonymous User
Consultant
We never had to use technical support.
Read full review of Symantec CloudSOC »
Adminisyste67
System Administrator at a non-tech company
Technical support is very responsive. You just have to open a ticket. They respond in a timely manner. Their response...
Read full review of Symantec Advanced Threat Protection »
AravindK
Cloud Architect at Sainsbury's Supermarkets Ltd
We have not contacted technical support.
Read full review of Symantec Cloud Workload Protection »
Anonymous User
SAP Manager at a pharma/biotech company
I have not used the technical support for this product.
Read full review of Norton Security Premium »
Anonymous User
Solutions Architect at a tech services company
The technical support is good. They are not the best, but they are good.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Senior Director of IT Operations at a comms service provider
I have never tried to contact the technical support.
Read full review of Symantec Advanced Threat Protection »

Review 1 of 30

Technical Support

No Data Available

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ManageEngine vs Symantec

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

How has it

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my