Compare ManageEngine vs Symantec

ManageEngine Based on 40 reviews.	Symantec Based on 70 reviews.
Overview
Information Not Available	Symantec Corporation is an American technology company headquartered in Mountain View, California, United States. The company produces software for security, storage, backup and availability - and offers professional services to support its software. Netcraft asseses Symantec as the most-used certification authority. Symantec is a Fortune 500 company and a member of the S&P 500 stock-market index.
Sample Customers
ManageEngine Desktop Central: Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises ManageEngine IT Asset Management: TRA ManageEngine IT360: Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source ManageEngine OpManager: Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC ManageEngine Password Manager Pro: Australian Catholic University ManageEngine Patch Manager Plus: IKEA Honda UNICEF The University of Georgia Evander	Symantec Asset Management Suite: Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport Symantec IT Management Suite: State of Oklahoma Symantec Client Management Suite: Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford Symantec Patch Management Solution: Adventist Health
Popular Solutions
ManageEngine ServiceDesk Plus 7 reviews ManageEngine OpManager 6 reviews ManageEngine Applications Manager 3 reviews	Symantec Endpoint Protection 28 reviews Symantec VIP 3 reviews Symantec VIP Access Manager 3 reviews
Top Comparisons
SolarWinds NPM vs. ManageEngine OpManager Compared 39% of the time. CyberArk Enterprise Password Vault vs. ManageEngine Password Manager Pro Compared 33% of the time. ManageEngine OpManager vs. ManageEngine IT360 Compared 11% of the time.	ServiceNow vs. Symantec Asset Management Suite Compared 30% of the time. Okta vs. Symantec VIP Access Manager Compared 33% of the time. ManageEngine Desktop Central vs. Symantec Client Management Suite Compared 55% of the time.
Top Industries
Financial Services Firm 15% Manufacturing Company 10% Transportation Company 6% Comms Service Provider 6%	Financial Services Firm 18% Insurance Company 10% Transportation Company 8% Healthcare Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Arif
Network Admin at a manufacturing company
What is most valuable?: The most valuable feature is log transparency because it shows logs in a very easy way. You...
Read full review of ManageEngine Firewall Analyzer »
Carlos-Garcia
Senior ICT Consultant
What is most valuable?: Valuable features include ITIL integration, main ITIL processes on real applications, ease...
Read full review of ManageEngine ServiceDesk Plus »
Sameer Abdool
ICT Support Analyst & SNN/LLPG officer at a local government
What is most valuable?: Secure USB has allowed us to secure USB ports on our PCs, thus improving our PSN...
Read full review of ManageEngine Desktop Central »
Anonymous User
Technical Sales Consultant at a healthcare company
What is most valuable?: The most valuable features of this product would be the ability to define thresholds,...
Read full review of ManageEngine OpManager »
Belal Shamim
Practice Lead at a tech services company
What is our primary use case?: It is used primarily to monitor applications. • How has it helped my...
Read full review of ManageEngine Applications Manager »

Review 1 of 5

Cameron Mottus
Principal Consultant - Security at Insentra
What is our primary use case?: I'm an IT consultant, so I implement Symantec Endpoint Protection for customers,...
Read full review of Symantec Endpoint Protection »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
What is most valuable?: The Network Monitor component is the most advanced on the market. Combined with the other...
Read full review of Symantec Data Loss Prevention »
Op832ITm4
IT Operations and Infrastructure Manager
How has it helped my organization?: We can track the incidents, we can track the changes, we can track the assets...
Read full review of Symantec Client Management Suite »
Anonymous User
Desktop And Telephony Support Engineer at a financial services firm
What is most valuable?: From a user’s perspective, ease-of-use is what separates it from others like RSA SecurID....
Read full review of Symantec Complete Website Security »
Rod Beatson
President
What is our primary use case?: I use Symantec Norton 360 on Windows 10 desktop with Edge and Chrome browsers. ...
Read full review of Symantec Norton 360 [EOL] »

Review 1 of 5

Customer Service

Sven Reyniers
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Desktop Central »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
easy to contact
Read full review of ManageEngine ServiceDesk Plus »
Albeez
IT Director at a construction company
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
We are using the free version and there is no customer service with it.
Read full review of ManageEngine ServiceDesk Plus »
Stefano Arduini
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Desktop Central »
Stephen Putter
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Juan Janolo
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Desktop Central »
Stefano Arduini
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Sameer Abdool
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Desktop Central »
Yahya Kashani
Business Analyst & IT Advisor at a consultancy
Seven out of 10.
Read full review of ManageEngine Password Manager Pro »
Mohd Arif
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Carlos-Garcia
Senior ICT Consultant
I would give technical support a rating of 8/10. Some questions were attended to by their main office. We did not...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
António-Soares
Diretor Sistemas de Informação (CIO/CTO)
10 out of 10. They are superb technically, and their development listens to customers.
Read full review of ManageEngine OpManager »
Setu Saha
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Desktop Central »
Rigoberto Mora
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Anonymous User
System Engineer at a university
Customer Service: Absolutely fantastic. ManageEngine support representatives are able to do almost anything at...
Read full review of ManageEngine IT360 »
Anonymous User
Network Technician at a tech services company
Very happy with tech support but would like to see someone there on the weekends.
Read full review of ManageEngine Desktop Central »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Desktop Central »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
System Engineer at a engineering company
9/10
Read full review of ManageEngine Desktop Central »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Desktop Central »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Desktop Central »
Anonymous User
User Support Specialist at a non-profit
The response time is great, but it takes time for them to resolve an issue.
Read full review of ManageEngine Desktop Central »

Review 1 of 30

FikretKirik
IT Manager at a hospitality company
You don’t need any technical support. After the first time installation, the gateway solution is enough. After that,...
Read full review of Symantec VIP Access Manager »
Gareth Hawkins
Network Analyst at a healthcare company
Technical support is one of the worst problems. Every time I have submitted a ticket or called tech support, the tech...
Read full review of Symantec VIP »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: Usually, we use the local distributor team for issues and they are very OK. When needed, we opened...
Read full review of Symantec Data Loss Prevention »
Arshad Mohammad Khan
Security Consultant at Accenture
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of Symantec Endpoint Protection »
Ilker Ozturk
Systems Project Manager at a retailer
We needed help for one or two issues and the support team was good.
Read full review of Symantec Endpoint Protection »
Laeeq Ahmed
IT Security Lead at a tech services company
They are 10 out of 10. They supply good support and they have good knowledge.
Read full review of Symantec Secure App Service »
Pablo Dewes
Senior Technical Consultant (SE and Strategic Project Manager) - Email Fraud Protection - LATAM at a tech vendor
Technical support is good. You can open tickets over international numbers, emails, or the website. If you open a...
Read full review of Symantec Endpoint Protection »
Fernando Ezequiel
Information Security Manager at a energy/utilities company
The technical support is acceptable.
Read full review of Symantec Endpoint Protection »
Cameron Mottus
Principal Consultant - Security at Insentra
Most times it's good, but there are instances where there are some challenges in that the people who you're working...
Read full review of Symantec Endpoint Protection »
Sudeep Amalkar
Director at a tech services company
Customer Service: Customer Service is the best. Technical Support: I would give technical support a rating of 10/10....
Read full review of Symantec Endpoint Protection »
Mostafa
Network administrator at Suez Canal Insurance
Customer Service: Customer service is very good. Technical Support: I used technical support through a vendor and...
Read full review of Symantec Endpoint Protection »
Iftikhar Iqbal
Professional Services Consultant at a tech services company
Technical support is very good.
Read full review of Symantec VIP »
Lynne Caputi
Systems Engineer at a tech services company
Symantec tech support is fairly good, a little hard to get a hold of sometimes, but fairly good overall.
Read full review of Symantec Endpoint Protection »
Praharsh Bhandari
Senior Security Administrator at a tech services company
Symantec Customer support is very good. Indeed, it is one of the best so far. The KB articles are good and helpful.
Read full review of Symantec Endpoint Protection »
Anonymous User
Desktop And Telephony Support Engineer at a financial services firm
Personally, I have never coordinated with Symantec VIP technical support in my two years of using it. So, I can’t...
Read full review of Symantec Complete Website Security »
Heritier Daya
Network Administrator at a financial services firm
I am not directly involved with the support team, one of my colleagues handles this communication.
Read full review of Symantec Endpoint Protection »
Tom Krawczyk
Senior Information Security Architect at a transportation company
Technical support is better than average.
Read full review of Symantec VIP Access Manager »
Anonymous User
Security PCI Project Coordinator at a leisure / travel company
Customer Service: Responsive, but confusing about who owned what piece and where the expertise was for particular...
Read full review of Symantec VIP »
Anonymous User
IT Security Engineer at Biztronz
Technical support is average.
Read full review of Symantec Endpoint Protection »
Anonymous User
Security Consultant at a tech services company
Customer Service: Blue Touch support is top notch and very responsive when I opened service requests. Technical...
Read full review of Blue Coat ProxySG [EOL] »
Op832ITm4
IT Operations and Infrastructure Manager
Tech support is a painful process. It takes a long time to get through and get issues resolved.
Read full review of Symantec Client Management Suite »
Anonymous User
Consultant
Eight out of 10.
Read full review of Symantec Endpoint Protection »
Anonymous User
Software Engineer at a tech services company
It's amazing. They have the local support team always here, and they also have the international level team.
Read full review of Symantec Endpoint Protection »
Anonymous User
Responsable de Infraestructura at a tech services company
The few times that I contacted technical support, it was very good.
Read full review of Symantec Endpoint Protection »
Anonymous User
IT Service Delivery Coordinator for Victoria at a real estate/law firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Symantec VIP »
Anonymous User
Assistant Manager - IT (System and Network Management Department)
Symantec technical support and customer services work well. We are also working with a local support company and they...
Read full review of Symantec Network Access Control [EOL] »
Alvaro Mejia
Consultant
Excellent.
Read full review of Symantec Endpoint Protection »
LeadSysEn375629
Lead System Engineer at a tech vendor
Depending on who you end up with, it can take a while before you get the correct support.
Read full review of Symantec Endpoint Protection »
Anonymous User
Help Desk Analyst
Customer Service: Email support usually takes 24 hours to respond to questions, and longer for more complex issues...
Read full review of Symantec VIP »
SeniorManag392
Senior Manager, IT & Safety
We have not needed to use technical support. That's how good it is so far.
Read full review of Norton Security Premium »

Review 1 of 30

Technical Support

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