Compare McAfee vs WatchGuard

McAfee

Based on 209 reviews.

WatchGuard

Based on 181 reviews.

Sample Customers

McAfee Total Protection for Data Loss Prevention

Kleberg Bank

McAfee MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

McAfee Application Control

Contec

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard Application Control

Chester School District, Kensington Close Hotel

WatchGuard Data Loss Prevention

Royal Yachting Association, Sunray Engineering

WatchGuard Gateway AntiVirus

Star Cargo

Popular Solutions

McAfee MOVE AntiVirus

30 reviews

McAfee ePolicy Orchestrator

13 reviews

McAfee Complete Data Protection

12 reviews

WatchGuard Firebox

23 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

14 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

10%

Financial Services Firm

10%

Educational Organization

10%

Comms Service Provider

18%

Computer Software Company

16%

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ashford Asante
IT Manager at Lancaster Kumasi City
Since we're fully virtualized, it integrates seamlessly. We use the agent for deployment within the environment....
Read full review of McAfee MOVE AntiVirus »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Jagdish Lomte
Founder & CEO at StreaMplify
I am using McAfee Total Protection for Data Loss Prevention for personal endpoint protection security on my computer....
Read full review of McAfee Total Protection for Data Loss Prevention »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »
Mohd Fadhil
Sales engineer at Mavisco Resources Sdn Bhd
The solution is used for granular filtering. For example, an organization can use the solution to allow users to...
Read full review of McAfee Web Gateway Cloud Service »

Review 1 of 5

WarrenWilliams
Senior Account Manager at Bralin Technology Solutions
We have WatchGuard Secure Wi‑Fi deployed in the hotel industry in some schools, and we have it in other general...
Read full review of WatchGuard Secure Wi‑Fi »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
The big issue with data-loss protection is the end-to-end encryption between the user and whatever site they're...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Michael-Angelo Francis
Senior IT Tech at PCSL
We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add...
Read full review of WatchGuard AuthPoint »

Review 1 of 5

Customer Service

Naresh Rayakwar
Lead architect at Tech Mahindra Limited
I have never directly contacted McAfee's technical support.
Read full review of McAfee MOVE AntiVirus »
Supriya Rao
Sr. Manager - Sales at UST Global
The support from McAfee MOVE AntiVirus is good. I rate the support from McAfee MOVE AntiVirus a four out of five.
Read full review of McAfee MOVE AntiVirus »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of McAfee MOVE AntiVirus »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Sales engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Group IT Manager at a computer software company
I have not contacted technical support.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Vice President Of Technology at a computer software company
I don't have any issues.
Read full review of McAfee MOVE AntiVirus »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of McAfee MOVE AntiVirus »
AhmedEmara1
Infrastructure Manager at 0
The support team is knowledgeable.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
It at a manufacturing company
I don't use the product's technical support because I work as a system engineer, and for me, it is not difficult to...
Read full review of McAfee MOVE AntiVirus »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Support Engineer at a tech services company
VMcAfee technical support is very good. The first thing which must be done is to log a case, at which point we must...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of McAfee MOVE AntiVirus »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

ANGEL CHALJUB
General Manager at CSTISA
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Application Control »
MUSTAPHAABAHLOUS
Security Engineer at Cyber Value
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Michael-Angelo Francis
Senior IT Tech at PCSL
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
ChippaSekauke
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Rony Ariesman
Network Administrator at PT Lautan Luas Tbk
The solution's technical support is excellent.
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Threat Detection and Response »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of Panda Adaptive Defense 360 »
Marlon Sealey
I.T. Co-ordinator at National Lotteries Control Board
We used the technical support once, when we had some issues with employees trying to access legitimate sites. That is...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Greg Selby
Network Engineer at Vanderburgh Police Department
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Adaptive Defense 360 »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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