Microsoft vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Microsoft
Based on 2411 reviews.
ServiceNow
Based on 189 reviews.
Latest Research
SCSM vs. ServiceNow
Updated: May 2021
Overview
Microsoft was founded by Bill Gates and Paul Allen on April 4, 1975, to develop and sell BASIC interpreters for Altair 8800. It rose to dominate the personal computer operating system market with MS-DOS in the mid-1980s, followed by Microsoft Windows. The company's 1986 initial public offering, and subsequent rise in its share price, created three billionaires and an estimated 12,000 millionaires from Microsoft employees. Since the 1990s, it has increasingly diversified from the operating system market and has made a number of corporate acquisitions. In May 2011, Microsoft acquired Skype Technologies for $8.5 billion in its largest acquisition to date.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Microsoft Dynamics CRM: Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Microsoft Project Server: Magnachip, Gwinnett County Schools, CLEAResult, Medbit Oy, Intelbras S.A., ETS, CORE Construction, Keller Foundations
SCCM: Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
SCSM: Fibabanka, UMC Health System
BizTalk Server: Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
Microsoft PowerApps: TransAlta, Rackspace, Telstra
Microsoft Azure App Service: Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
Microsoft Azure DevOps: Alaska Airlines, Iberia Airlines, Columbia, Skype
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform: experian, beachbody, health partners
ServiceNow Orchestration: experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow IT Business Management: Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Discovery: York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow Customer Service Management: Siemens Healthineers, SAP SuccessFactors, Asurion
Popular Solutions
Top Industries
Computer Software Company
27%
Comms Service Provider
20%
Government
6%
Financial Services Firm
6%
Computer Software Company
32%
Comms Service Provider
14%
Financial Services Firm
8%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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