Compare MicroStrategy vs Qlik | IT Central Station

MicroStrategy Based on 128 reviews.	Qlik Based on 175 reviews.
Overview
MicroStrategy, Inc. is a provider of business intelligence, mobile software, and cloud-based services. The company is based in the Washington, D.C. area and serves companies and organizations worldwide. Founded in 1989 by Michael J. Saylor and Sanju K. Bansal, MicroStrategy develops software that enables organizations to analyze internal and external data in order to make business decisions and to develop mobile apps. Its proprietary software can be deployed in companies' data centers, or as cloud services. Notable clients include Facebook,	Information Not Available
Sample Customers
MicroStrategy: Allstate Insurance, Barneys New York, Boston Children's Hospital, Buenos Aires Department of the Treasury, Campbell Soup Company, DHL, eBay, eHarmony, Facebook, Four Seasons Hotels Inc., Godiva, Hard Rock International, LinkedIn, Netflix, Pfizer, SECO (Swiss Government Unemployment Agency), Starbucks, Texas A&M University, Thomson Reuters Markets, US House of Representatives, and the US Postal Service.	QlikView: Canon, Gatorade, Amcor, Panasonic, Fila, Cambridge University Hospitals, Global Retail Bank, North Yorkshire Police department, Lanoo Group Publishers, and AonGroep Nederland. Qlik Sense: Deloitte, Cisco, Drexel University, Andersen, Aon, Big Brothers
Popular Solutions
MicroStrategy 62 reviews MicroStrategy Usher 2 reviews	Qlik Sense 37 reviews QlikView 21 reviews
Top Comparisons
Tableau vs. MicroStrategy Compared 19% of the time.	Tableau vs. QlikView Compared 20% of the time. Tableau vs. Qlik Sense Compared 22% of the time.
Top Industries
Financial Services Firm 23% Transportation Company 9% Manufacturing Company 7% Media Company 7%	Financial Services Firm 20% Manufacturing Company 7% Healthcare Company 7% Comms Service Provider 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Business Intelligence Specialist at a construction company
What is most valuable?: Transaction Services: Allows users to write back to the data source. Distribution Services:...
Read full review of MicroStrategy Usher »
Analyst22c07
Analyst 2
What is our primary use case?: We are Reynolds American. We work in product supplies scenarios. In our environment,...
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Review 1 of 2

Greg-Anderson
Manager, BI Strategy and Architecture at a tech services company
What is our primary use case?: Provide DIY solutions to business users who are knowledgeable (or just like to...
Read full review of Qlik Sense »
Vyacheslav Koval
Board of Management
What is most valuable?: Its ability to build, very quickly, very complicated models. In our case, we use for this...
Read full review of QlikView »

Review 1 of 2

Customer Service

Barry Gallegos
Strategic Services Executive at a hospitality company
We have used technical support a couple of times. It was more or less at a level that had to do with web Java errors...
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Anurag Singh Chauhan
Business Intelligence Engineer at a leisure / travel company
MicroStrategy customer support including premium support is pretty bad in handling product level question or...
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Hasnain Khan
Microstrategy Administrator/System Engineer at a financial services firm
It has a very active user community and they are more than happy to help you with your questions and issues. As far...
Read full review of MicroStrategy Usher »
Ganesh Dalal
Project Manager at a tech services company
We have not contacted the tech support team.
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Brad Walker
BI Analyst at a healthcare company
We like the tech support. They have done a number of things to help us out. They have sent us to rapid response...
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Gonzalo Segarra
Sub-Manager of Development at a healthcare company
We have had no technical issues.
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Bhriti Choudhury
Senior Technical Architect at a retailer
Technical support depends on which tech support center is answering your queries. The US-based tech centers are very...
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Rajavel Selvaraj Ganesan
Technical Specialist at a tech company
I would rate it as average as enhancements and defect fixes takes years or months to implement. Other than that,...
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Wilson Coelho
BI Team Leader at a government
We enjoy a high level of expertise from technical support.
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Anonymous User
Application Developer at a healthcare company
This is not an area I have to deal with much but from what I have heard it seems to be good.
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: No use for it up till now. Assimilation team is very capable and helpful.Technical Support: No use...
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Anonymous User
VP of Customer Experience at a Consumer Goods
Technical support is good.
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Anonymous User
Sr Staff BI Engineer at a financial services firm
I would rate the technical support as about 7/10.
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Shahed Mirza Baig
Solution Architect at a tech services company
I would rate technical support a six out of 10 (one-worst 10-best). Based on the level of support (Gold) we had, I...
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Anonymous User
MicroStrategy Expert with 15 years exp. at Strategy BI Consulting
Customer Service: Good Technical Support: Good enough
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Anonymous User
Business Development Manager at a tech company
Customer support is great but can still improve TAT.
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Anonymous User
BI Team Lead at a healthcare company
In the last three years, I have probably opened three tickets. However, they do not get back to you quickly at all....
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Anonymous User
BI Developer at a manufacturing company
They are pretty good most of the time. There have been a few times that I have left a message and not been called...
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Anonymous User
MicroStrategy Consultant at Interstate Batteries
Customer Service: 8 out of 10. Technical Support: 9 out of 10.
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Anonymous User
Microstrategy Developer at a financial services firm
Technical support is 6/10.
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Anonymous User
Senior Management- Project at a tech services company
We have our technical support team, but we have interfaced with the MicroStrategy technical support on several...
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Anonymous User
BI Administrator at a tech services company
I like them. They have very good technical support.
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Anonymous User
Business Intelligence Consultant at a tech consulting company
I've never used it, but I only have good things to say about the users of the MicroStrategy Community. They always...
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Anonymous User
Project Associate at a tech vendor
Customer Service: Good. The support site is very helpful. Technical Support: Very good. The tech support team...
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Anonymous User
Director at a tech services company
I would rate technical support at seven out of 10.
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Anonymous User
Senior Consultant at a tech services company
Support is for technical issues, e.g., my installation does not work or I have a bug. It doesn't help you if you want...
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Anonymous User
Senior Director, BI Architecture at a comms service provider
Customer Service: GoodTechnical Support: Good
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Anonymous User
MicroStrategy BI Consultant at a financial services firm
For MicroStrategy support, I give 8 out of 10.
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Analyst22c07
Analyst 2
We have 24/7 technical support. They're incredible. We have the extended support plan, so we have actually an account...
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Anonymous User
Senior Functional Front End at a non-tech company
It was necessary that they would assist when there were problems. They are knowledgeable.
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Review 1 of 30

Ronald Schlageter
IT Admin at a logistics company
Issues with the software itself are really rare; we just needed help implementing license keys after installation...
Read full review of QlikView »
Ed Dallal
Founder, Chief Executive Officer (CEO) & President (company of 1)
Customer Service: It's excellent. Technical Support: It's very good.
Read full review of Qlik Sense »
Michael Benassi
Supervisor of Business Intelligence at a financial services firm
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of Qlik Sense »
Arthur Kancelarovicz
BI Specialist at a K-12 educational company or school
Qlik has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.
Read full review of Qlik Sense »
Greg-Anderson
Manager, BI Strategy and Architecture at a tech services company
Customer Service: Qlik has always shown excellent service, from the communities to its partners to Qlik itself. They...
Read full review of Qlik Sense »
Anonymous User
BI Analyst at a energy/utilities company
Technical support is very geographically oriented, but isn’t truly 24X7.
Read full review of QlikView »
Anonymous User
Analyst Control and Monitoring at a energy/utilities company
We have a good support here in Ecuador. In fact, we have an SLA with Grupo Novatech with specific times for technical...
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
The Qlik support team is very active & responsive. Issues are mostly resolved on time.
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Anonymous User
Developer
I have not had direct contact. Currently (with Qlik Sense), I am working with Qlik local partners, not directly.
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Anonymous User
Information Publishing Portfolio Manager at a comms service provider
Our implementation provider is very capable, but it is important to partner with a vendor who has industry, regional...
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Anonymous User
Analytics Application Consultant Manager at a software R&D company
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Service Delivery Manager - EABL at a Consumer Goods
Technical support was super, can't complain.
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Anonymous User
Senior IT Business Partner at a manufacturing company
An eight out of 10.
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Anonymous User
Marketing Intelligence Analyst at a financial services firm
I have not dealt with technical support or customer service. We have an implementation area that deals with technical...
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Anonymous User
BI Consultant at a financial services firm
I rate the level of customer service and technical support 8/10, efficient.
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Anonymous User
Business Intelligence Consultant at a tech services company
Technical support is very good.
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Anonymous User
Architect at a tech services company
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
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Anonymous User
Business Manager (Exco level) & Executive Director at a retailer
There are frequent follow-ups from the vendor once you register on their web site.
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Anonymous User
Project Manager, Global Business Intelligence & Analytics at a media company
Technical support is OK. We work with a vendor partner. We have no direct interaction with Qlik.
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Anonymous User
Senior Business Intelligence Manager at a pharma/biotech company
Customer Service: I give the customer service a 9/10. Technical Support: Technical support is the same, 9/10 (very...
Read full review of Qlik Sense »
Anonymous User
Capacity Analyst at a security firm
Customer Service: They're good, but sometimes lack in responding on time. Technical Support: 5/10 - really needs...
Read full review of Qlik Sense »
Anonymous User
IT Specialist at a local government
Technical support is 8/10.
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
Customer Service: The customer service is done by partners. So if you have knowledgeable partner the service is good,...
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Anonymous User
Consulting Manager at a consultancy
Customer Service: 8 out of 10 Technical Support: 8 out of 10
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Anonymous User
Manager at a financial services firm
Technical support is OK.
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Anonymous User
VP of IT at a manufacturing company
Our support has been excellent, but is provided by a 3rd party consultant group.
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Anonymous User
Senior Business Analyst at a logistics company
I rate technical support 6/10.
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Anonymous User
BI Project Leader
Technical support is good, but needs to be better for our local service.
Read full review of QlikView »
Anonymous User
Business Intelligence Consultant at a software R&D company
Technical support are quite helpful. We are a Qlik partner and they are willing to help out with issues. Sometimes,...
Read full review of QlikView »
Anonymous User
Project Manager at a logistics company
Customer Service is good, however we mainly use the Qlikview community. We can reach out to other users / developers...
Read full review of QlikView »

Review 1 of 30

Technical Support

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