Compare MicroStrategy vs TIBCO | IT Central Station

MicroStrategy Based on 129 reviews.	TIBCO Based on 81 reviews.
Overview
MicroStrategy, Inc. is a provider of business intelligence, mobile software, and cloud-based services. The company is based in the Washington, D.C. area and serves companies and organizations worldwide. Founded in 1989 by Michael J. Saylor and Sanju K. Bansal, MicroStrategy develops software that enables organizations to analyze internal and external data in order to make business decisions and to develop mobile apps. Its proprietary software can be deployed in companies' data centers, or as cloud services. Notable clients include Facebook,	Information Not Available
Sample Customers
MicroStrategy: Allstate Insurance, Barneys New York, Boston Children's Hospital, Buenos Aires Department of the Treasury, Campbell Soup Company, DHL, eBay, eHarmony, Facebook, Four Seasons Hotels Inc., Godiva, Hard Rock International, LinkedIn, Netflix, Pfizer, SECO (Swiss Government Unemployment Agency), Starbucks, Texas A&M University, Thomson Reuters Markets, US House of Representatives, and the US Postal Service.	TIBCO Spotfire: Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis
Popular Solutions
MicroStrategy 56 reviews MicroStrategy Usher 2 reviews	TIBCO Spotfire 13 reviews TIBCO Jaspersoft 4 reviews TIBCO BusinessWorks 1 reviews
Top Comparisons
Microsoft BI vs. MicroStrategy Compared 19% of the time.	Microsoft BI vs. TIBCO Spotfire Compared 16% of the time.
Top Industries
Financial Services Firm 34% Software R&D Company 10% Media Company 7% Healthcare Company 7%	Comms Service Provider 19% Financial Services Firm 16% Marketing Services Firm 12% Manufacturing Company 11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Analyst22c07
Analyst 2
What is our primary use case?
We are Reynolds American. We work in product supplies scenarios. In our environment, we…
Read full review of MicroStrategy »
Anonymous User
Business Intelligence Specialist at a construction company
What is most valuable?
Transaction Services: Allows users to write back to the data source. Distribution Services:…
Read full review of MicroStrategy Usher »

Review 1 of 2

Luca De Falco
Development Engineer at a tech services company
What is our primary use case?
TIBCO BusinessWorks is mainly used to build services based on SOA principles. It can…
Read full review of TIBCO BusinessWorks »
Abhishek Dadarwal
Assistant System Engineer at a tech services company
What is most valuable?
The Conductor and Decision features of the product are the backbone of the product because it…
Read full review of TIBCO iProcess Suite »
Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
What is most valuable?
Connectionless is the most valuable feature. The whole idea behind that is I don't have to be…
Read full review of TIBCO Rendezvous »
Roger Baatjes
Manager at a consultancy
What is most valuable?
The most valuable features are the security file and the general data level security…
Read full review of TIBCO Jaspersoft »
Tanmay Jain
Senior Software Engineer at a tech services company
What is our primary use case?
I have been developing solutions for five years using this product.
How has it helped
…
Read full review of TIBCO Enterprise Message Service »

Review 1 of 5

Customer Service

Scott Mitchell
Director of BI / Solution Architect at a tech vendor
Customer Service: 4 out of 5 – they have great tech support but are sometimes challenging to work with on contracts...
Read full review of MicroStrategy »
Hasnain Khan
Microstrategy Administrator/System Engineer at a financial services firm
It has a very active user community and they are more than happy to help you with your questions and issues. As far...
Read full review of MicroStrategy Usher »
Anurag Singh Chauhan
Business Intelligence Engineer at a leisure / travel company
Customer Service: Very average customer service. Sales is very responsive, but technical support is below average....
Read full review of MicroStrategy »
Brian Fleenor
Consultant at a tech services company
They're actually pretty good. It's support, it's a difficult job. They're actually really good.
Read full review of MicroStrategy »
Rajavel Selvaraj Ganesan
Technical Specialist at a tech company
I would rate it as average as enhancements and defect fixes takes years or months to implement. Other than that,...
Read full review of MicroStrategy »
Steve Cornett
Solution Architect at a healthcare company
Technical support continues to struggle a bit, although our recent downgrade of support level from Elite to Premium...
Read full review of MicroStrategy »
Gonzalo Segarra
Sub-Manager of Development at a healthcare company
We have had no technical issues.
Read full review of MicroStrategy »
Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
Customer Service: We solve most of the issues with the knowledge base or the discussion forums. To date we had no...
Read full review of MicroStrategy »
Anonymous User
Program Manager at a tech company
Technical support is decently good.
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Anonymous User
Business Intelligence Consultant at a tech consulting company
I've never used it, but I only have good things to say about the users of the MicroStrategy Community. They always...
Read full review of MicroStrategy »
Anonymous User
Architect
Technical support has been similar to other vendors.
Read full review of MicroStrategy »
Janis Dreimanis
Operational Risk Manager
We haven't used tech support directlly, we have our partners to help us.
Read full review of MicroStrategy »
Anonymous User
Senior BI Developer at a tech services company
I am not really a great fan of tech support, because my project’s issues didn't get solved or the response was not...
Read full review of MicroStrategy »
Anonymous User
VP of Customer Experience at a Consumer Goods
Technical support is good.
Read full review of MicroStrategy »
Anonymous User
Senior Functional Front End at a non-tech company
It was necessary that they would assist when there were problems. They are knowledgeable.
Read full review of MicroStrategy »
Anonymous User
Senior Management- Project at a tech services company
We have our technical support team, but we have interfaced with the MicroStrategy technical support on several...
Read full review of MicroStrategy »
Anton Cui
Solution Executive DAG at a tech company
I would rate technical support as an eight out of 10.
Read full review of MicroStrategy »
MicroStrategyAdmin446
Consultant at a retailer
There is a community site where developers can ask questions and get answers from other developers and experts, as...
Read full review of MicroStrategy »
Anonymous User
Director Analytics And Data Management at a engineering company
We've submitted technical support tickets but it's never been anything where it was like "the boat was sinking" and...
Read full review of MicroStrategy »
Anonymous User
BI Manager at a government
I rate technical support a 4.5/5.
Read full review of MicroStrategy »
Anonymous User
Technical Project Manager at a tech services company
We will occasionally reach out to tech support. One of our Dev guys actually used to work for MicroStrategy, so he is...
Read full review of MicroStrategy »
Anonymous User
Senior Manager at a consultancy
Technical support is quick and efficient.
Read full review of MicroStrategy »
Anonymous User
Software Development Management
Technical support is knowledgeable. The right person gets back to us whenever we email them. I would rate them as an...
Read full review of MicroStrategy »
Anonymous User
Head of Data Analytics at a financial services firm
Customer Service: We have good support from consultant company and we don't works directly with a vendor. Technical...
Read full review of MicroStrategy »
Anonymous User
Sr. MicroStrategy Consultant at a healthcare company
Technical support is 3/5. Elite group customers get the best technical support vs regular customers, whose tickets...
Read full review of MicroStrategy »
Anonymous User
Information Publishing Portfolio Manager at a comms service provider
In South Africa, the level of support is very limited to Johannesburg. Very few local partners exist that support the...
Read full review of MicroStrategy »
ProjectMan37583
Project Manager at a tech vendor
I would rate tech support seven out of 10, in terms of response and issue resolution.
Read full review of MicroStrategy »
Anonymous User
Senior Manager at a retailer
Whenever we have had some issues, we have contacted the technical support, and they are knowledgeable. However, it...
Read full review of MicroStrategy »
Anonymous User
BI Administrator at a tech services company
I like them. They have very good technical support.
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Anonymous User
Manager, Business Intelligence Technology Team at a insurance company
Technical support is 7/10. It takes too long for initial technical support cases to get action on. Once you get an...
Read full review of MicroStrategy Usher »

Review 1 of 30

Ennio Noventa
Innovation consultancy
Customer Service: High. Technical Support: Medium.
Read full review of TIBCO tibbr »
Aditya Singh
Programmer Analyst at Tech Services Company
Customer Service: Good Technical Support: It's good but need improvement.
Read full review of TIBCO Spotfire »
Javier Valiente
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Ricardo Lima Neves
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO MDM »
Roger Baatjes
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Luca De Falco
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Anonymous User
Director, Operational Risk BI & Big Data Analytics
Technical support has been really great. Usually questions get answered within 24 hrs.
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Technical Architect
The customer service is good, we get all levels of expertise on it.
Read full review of TIBCO MDM »
Anonymous User
Senior Security Analyst
Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given...
Read full review of LogLogic »
Anonymous User
Sr. Business Intelligence Developer at a tech company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Anonymous User
Spotfire consultant at a tech services company
Technical support provided very fast response times and helpful people. Excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Consultant (Analytics + Information management) at a tech services company
We haven't used the technical support facility.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Test Engineer at a healthcare company
I can't say; I have not reached out to customer service for Spotfire. However, there is an abundance of knowledge...
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
Anonymous User
Vice President, Scientific Analytics at a healthcare company
Technical support was excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
BizAnalyst094
Business Analyst at a aerospace/defense firm
Technical support and customer service is 5/10. For technical questions, their support team is responsive and...
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

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MicroStrategy vs TIBCO

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?

What is most valuable?

What is most valuable?

What is our primary use case?

How has it helped