Compare MicroStrategy vs TIBCO | IT Central Station

MicroStrategy Based on 128 reviews.	TIBCO Based on 80 reviews.
Overview
MicroStrategy, Inc. is a provider of business intelligence, mobile software, and cloud-based services. The company is based in the Washington, D.C. area and serves companies and organizations worldwide. Founded in 1989 by Michael J. Saylor and Sanju K. Bansal, MicroStrategy develops software that enables organizations to analyze internal and external data in order to make business decisions and to develop mobile apps. Its proprietary software can be deployed in companies' data centers, or as cloud services. Notable clients include Facebook,	Information Not Available
Sample Customers
MicroStrategy: Allstate Insurance, Barneys New York, Boston Children's Hospital, Buenos Aires Department of the Treasury, Campbell Soup Company, DHL, eBay, eHarmony, Facebook, Four Seasons Hotels Inc., Godiva, Hard Rock International, LinkedIn, Netflix, Pfizer, SECO (Swiss Government Unemployment Agency), Starbucks, Texas A&M University, Thomson Reuters Markets, US House of Representatives, and the US Postal Service.	TIBCO Spotfire: Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis
Popular Solutions
MicroStrategy 62 reviews MicroStrategy Usher 2 reviews	TIBCO Spotfire 15 reviews TIBCO Jaspersoft 5 reviews TIBCO BusinessWorks 1 reviews
Top Comparisons
Tableau vs. MicroStrategy Compared 19% of the time.	Microsoft BI vs. TIBCO Spotfire Compared 15% of the time.
Top Industries
Financial Services Firm 23% Transportation Company 9% Manufacturing Company 7% Media Company 7%	Financial Services Firm 16% Comms Service Provider 13% Energy/Utilities Company 8% Manufacturing Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Analyst22c07
Analyst 2
What is our primary use case?: We are Reynolds American. We work in product supplies scenarios. In our environment,...
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Anonymous User
Business Intelligence Specialist at a construction company
What is most valuable?: Transaction Services: Allows users to write back to the data source. Distribution Services:...
Read full review of MicroStrategy Usher »

Review 1 of 2

Javier Valiente
Consultant at a comms service provider
What is most valuable?: The gaps in the API are filled by our own R+D and the publish mechanism is very reliable. I...
Read full review of TIBCO tibbr »
Charnkurt Yaoyuenyong, CCE
Project Controls Consultant
What is most valuable?: It's not specific, but in general, the product's ability to handle large volumes of data...
Read full review of TIBCO Spotfire »
Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
What is most valuable?: Connectionless is the most valuable feature. The whole idea behind that is I don't have to...
Read full review of TIBCO Rendezvous »
Luca De Falco
Development Engineer at a tech services company
What is our primary use case?: TIBCO BusinessWorks is mainly used to build services based on SOA principles. It...
Read full review of TIBCO BusinessWorks »
Tanmay Jain
Senior Software Engineer at a tech services company
What is our primary use case?: I have been developing solutions for five years using this product. • How has it...
Read full review of TIBCO Enterprise Message Service »

Review 1 of 5

Customer Service

Gonzalo Segarra
Sub-Manager of Development at a healthcare company
We have had no technical issues.
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Wilson Coelho
BI Team Leader at a government
We enjoy a high level of expertise from technical support.
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Mostafa Alinejad
Senior BI Developer at a individual & family service
For technical support, it depends. Sometimes, they are very quick and very supportive. Sometimes, nothing comes back....
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Alexs Thompson
Data Engineering Leader at a Consumer Goods
Technical support is awesome. I have a specific contact who answers me correctly when I ask questions.
Read full review of MicroStrategy »
Hasnain Khan
Microstrategy Administrator/System Engineer at a financial services firm
It has a very active user community and they are more than happy to help you with your questions and issues. As far...
Read full review of MicroStrategy Usher »
Bhriti Choudhury
Senior Technical Architect at a retailer
Technical support depends on which tech support center is answering your queries. The US-based tech centers are very...
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Rajavel Selvaraj Ganesan
Technical Specialist at a tech company
I would rate it as average as enhancements and defect fixes takes years or months to implement. Other than that,...
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MichaelWard
FPNA Analysts at a mining and metals company
I have not used technical support yet.
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Anil Mallavarapu
Senior Analyst at a retailer
We have used tech support many times. Sometimes they're knowledgeable. I would say that there is a lot room for them...
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Partha-DWBI Analytics Expert
Chief Prinicpal Architect at a software R&D company
Technical support is very good.
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Anonymous User
Business Intelligence Analyst at a tech services company
In some cases MicroStrategy took too long to respond the opened cases, what made the clients very upset and...
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Aurelio Gutierrez
BI Engineer at a tech services company
It has gotten better. Before you had to go through Level 2, then Level 3 of support to get your questions answered....
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Anonymous User
Business Intelligence Consultant at a tech services company
Technical support can be improved.
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Anonymous User
Senior Functional Front End at a non-tech company
It was necessary that they would assist when there were problems. They are knowledgeable.
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Anonymous User
BI Developer at a manufacturing company
They are pretty good most of the time. There have been a few times that I have left a message and not been called...
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ProjectMan37583
Project Manager at a tech vendor
I would rate tech support seven out of 10, in terms of response and issue resolution.
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Anonymous User
MicroStrategy Product Manager at a transportation company
The level of technical support depends; if it’s an easy question, then they will quickly answer the question. I find...
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Anonymous User
Sales Performance Manager at a government
I have not used technical support.
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Anonymous User
Senior Management- Project at a tech services company
We have our technical support team, but we have interfaced with the MicroStrategy technical support on several...
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Richard Price
Manager at a marketing services firm
Like any technical support group, it depends on which individual you are working with. Some have been stellar. Others...
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Anonymous User
Senior Manager at a retailer
Whenever we have had some issues, we have contacted the technical support, and they are knowledgeable. However, it...
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Anonymous User
BI Team Lead at a healthcare company
In the last three years, I have probably opened three tickets. However, they do not get back to you quickly at all....
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Anonymous User
Consultant at a consultancy
This software requires some training and technical expertise. MicroStrategy provides training sessions for users....
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SeniorMgr45645
Senior Manager of Engineering at a tech services company
A nine out of 10.
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Anonymous User
MicroStrategy BI Consultant at a financial services firm
For MicroStrategy support, I give 8 out of 10.
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Anonymous User
Senior BI Developer at a tech services company
I am not really a great fan of tech support, because my project’s issues didn't get solved or the response was not...
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Anonymous User
Program Manager at a tech company
Technical support is decently good.
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Anonymous User
Director at a tech services company
I would rate technical support at seven out of 10.
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Anonymous User
Managing Partner and Sr. MicroStrategy Enterprise Solution SME at a tech company
I would say their technical support quality has been a little questionable lately and I have brought up our concerns...
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Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
Customer Service: We solve most of the issues with the knowledge base or the discussion forums. To date we had no...
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Review 1 of 30

Ricardo Lima Neves
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Patrick de Witt
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Venkatanaveen Dasari
DWBI Developer at Helical IT Solution (Jaspersoft, Pentaho, Talend, Kettle, DWBI, ETL, Ctools, iReport, Jasper Report)
5/10.
Read full review of TIBCO Jaspersoft »
Roger Baatjes
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Roland Rütten
Consultant at a tech company
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Read full review of TIBCO Spotfire »
Roy Yung
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
Charnkurt Yaoyuenyong, CCE
Project Controls Consultant
I haven't had enough experience dealing with technical support to answer this question.
Read full review of TIBCO Spotfire »
Aditya Singh
Programmer Analyst at Tech Services Company
Customer Service: Good Technical Support: It's good but need improvement.
Read full review of TIBCO Spotfire »
Michael Fry
AVP, Data Analyst - Expert at a financial services firm
Technical support is exemplary.
Read full review of TIBCO Spotfire »
Carolyn French
BI and Location Analytics Consultant at a tech consulting company
I haven't used technical support.
Read full review of TIBCO Spotfire »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Reports Developer / Business & Data Analyst at a engineering company
Technical support is excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect
The customer service is good, we get all levels of expertise on it.
Read full review of TIBCO MDM »
Phillip Sdao
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
BIDeveloper124
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »
Anonymous User
Managing Executive at System Business, s. r. o.
It is a good forum.
Read full review of TIBCO Jaspersoft »
Anonymous User
Teradata/Tibco Spotfire Developer at a tech services company
Technical support is good.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Programming Analyst at a pharma/biotech company
Tibco is always helpful with problems.
Read full review of TIBCO Spotfire »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
VP302
Vice President - Fixed Income at a financial services firm
Technical support is medium. They don’t have a user hotline to call. Any technical issue will have to be either...
Read full review of TIBCO Spotfire »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »

Review 1 of 30

Technical Support

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