Compare MuleSoft vs SAP | IT Central Station

MuleSoft Based on 17 reviews.	SAP Based on 272 reviews.
Sample Customers
Mule Anypoint Platform: VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren Dataloader.io: UCSF, Box, CareFusion, Unilever, Hershey's	SAP Replication Server: Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone SAP BusinessObjects Data Federator [EOL]: Sailing Team Germany, ASR Group, Citrix, State of Indiana, PocketCard Co. Ltd. SAP Data Services: EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group SAP Process Orchestration: Lenovo, Dansk Supermarked A/S, Ego Pharmaceuticals Pty. Ltd, Kaeser Kompressoren
Popular Solutions
Mule ESB 12 reviews Mule Anypoint Platform 2 reviews Mulesoft Anypoint API Manager 2 reviews	SAP BusinessObjects Business Intelligence Platform 20 reviews SAP Crystal Reports 15 reviews SAP SuccessFactors 14 reviews
Top Comparisons
Dell Boomi AtomSphere vs. Mule Anypoint Platform Compared 24% of the time. Jitterbit vs. Dataloader.io Compared 75% of the time.	Informatica PowerCenter vs. SAP Data Services Compared 26% of the time. Oracle GoldenGate vs. SAP Replication Server Compared 46% of the time. Informatica PowerExchange vs. SAP Process Orchestration Compared 26% of the time.
Top Industries
Financial Services Firm 30% Manufacturing Company 9% Insurance Company 9% Comms Service Provider 7%	Financial Services Firm 18% Manufacturing Company 10% Energy/Utilities Company 6% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Markus De Haan
Self Employed/Independent at a consultancy
What is most valuable?: MuleSoft offers with the Anypoint Platform a unified platform for API management and an...
Read full review of Mule Anypoint Platform »
Jordan Braunstein
Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting
What is our primary use case?: Functional: Integrate Supply Chain automation; Financial System integrations ...
Read full review of Mulesoft Anypoint API Manager »
Ananth Krishnan
Co Founder & Principal Architect at a tech vendor
What is most valuable?: Salesforce connector Enterprise JDBC SAP connector and other connectors like FTP and SFTP...
Read full review of Mule ESB »

Review 1 of 3

Ricardo Abella
Dashboards and Analytics
How has it helped my organization?: It's very easy to import data and also to create formulas and so on. In that...
Read full review of SAP Lumira »
Venkata Sundaragiri
Director/ Entrepreneur/ SAP CRM Functional
What is most valuable?: Controls product data for all channels from one single source Contains and provide a single...
Read full review of SAP Hybris PCM »
RaviVerma
Senior Consultant at a tech consulting company
What is most valuable?: Flexibility in data modeling is one of the most valuable feature of this product as it...
Read full review of SAP NetWeaver MDM [EOL] »
Angela Meharg
Founder & CEO at a tech services company
What is most valuable?: I appreciate the ability to connect to just about any structured data source. This makes it...
Read full review of SAP Crystal Reports »
Babji Talluri
Sr.SQL DBA at a tech vendor
What is most valuable?: SAP SMP/SUP was useful for developing services and syncing mobile packages. • How has it...
Read full review of SAP SQL Anywhere »

Review 1 of 5

Customer Service

Jordan Braunstein
Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting
Customer Service: 10/10 - They have a very strong customer success and professional services team. Technical Support:...
Read full review of Mulesoft Anypoint API Manager »
Naveen Tak
Senior Integration Consultant at a tech services company
Customer Service: We had few guys from their support team. They were excellent. Technical Support: I would give...
Read full review of Mule ESB »
vaibhavshukla.vibhu
Senior Software Engineer at a software R&D company
I am a Community Edition user, so I can’t comment about the enterprise support by Mule. However, you will not get an...
Read full review of Mule ESB »
Markus De Haan
Self Employed/Independent at a consultancy
Good, but a bit formal with following process and policies, but that can be the case with technical support anywhere.
Read full review of Mule Anypoint Platform »
Nagesh Chemakura
Sr. Integration Architect at a tech services company
Customer Service: Customer SLAs are one of the top priorities at MuleSoft and they have been supportive in every...
Read full review of Mule ESB »
Anonymous User
Integration Architect @ Information Management, Integration and Analytics - RXP Services Limited at a tech services company
Technical support is superb. The engineers that support customers are Java developers and have a deep understanding...
Read full review of Mule ESB »
Vasanth Raj
Software Engineer at a financial services firm
I would give technical support a rating of 4.5/5.
Read full review of Mule ESB »
Ananth Krishnan
Co Founder & Principal Architect at a tech vendor
Technical support has been excellent. They are very helpful through their customer support tool and/or through their...
Read full review of Mule ESB »
Anonymous User
IT Project & Demand Manager at a insurance company
Customer Service: Good level, they respond quickly and escalate as well if needed. Technical Support: Technical...
Read full review of Mulesoft Anypoint API Manager »
Jee Hyun Lim
Senior IT Consultant at a tech services company
The technical support is OK and I've never really needed it.
Read full review of Mule ESB »

Review 1 of 10

Faisal Nawaz
SAP HCM/SuccessFactors Consultant at a tech services company
SAP is doing well for support.
Read full review of SAP SuccessFactors »
Giuseppe Platania
Enterprise Architect at a tech services company
Customer Service: Customer service is good... for a price. Technical Support: Technical support is good... for a price.
Read full review of SAP PowerDesigner »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
Engin IŞIK
SAP BI Systems Supervisor at a maritime company
I rate technical support so highly because of its being an old product.
Read full review of SAP Business Warehouse »
Andre Bellamy
Business Analytics Consultant at a software R&D company
I haven't had to reach out to anybody for technical support.
Read full review of SAP Lumira »
Matt P.
Director, SAP Security Consulting Services at a tech consulting company
Mid-range, it is not uncommon to file a technical support request and then have days pass before getting results....
Read full review of SAP NetWeaver Identity Management »
Kun Shu Pai
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Vishal Guthula
Analytics Consultant at a tech company
The tech support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Dell Stinnett-Christy
Senior Manager at a tech company
For companies that just have SAP Crystal Reports without one of the SAP server products that come with annual...
Read full review of SAP Crystal Reports »
Zjaen Coetzee
Data Management at a tech services company
We are using a third party for technical support. So far, their support is good.
Read full review of SAP NetWeaver »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal »
Anonymous User
Corporate Trainer/Consultant at a tech consulting company
Their support is top notch, although you may have to pay for it.
Read full review of SAP Crystal Reports »
Anonymous User
Consultant at a tech services company
A 10 out of 10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Rolandas Burbulis
Senior BI Project Manager at a tech services company
SAP Support is next to useless in many cases. Out of more than 100 tickets created by a project team in one of my...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »
Anonymous User
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
BizObjectsAdmin638
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Anonymous User
Senior Application Analyst at a healthcare company
Customer Service: Customer service was great I had a couple questions and they walked me thru it quick and easy....
Read full review of SAP Crystal Reports »
Karel Van Der Walt
Data Architect/Data Scientist
I did not use the paid support.
Read full review of SAP PowerDesigner »
InfoSysMgr547
SAVP Accounting Information System Manager at a insurance company
Customer Service: It's the best. Technical Support: It's the best.
Read full review of SAP ERP »
Babji Talluri
Sr.SQL DBA at a tech vendor
It was good.
Read full review of SAP SQL Anywhere »
Anonymous User
Business Integration Manager at a financial services firm
Customer Service: We've had very good customer support. Technical Support: Technical support has been very good.
Read full review of SAP Crystal Reports »
Angela Meharg
Founder & CEO at a tech services company
I never use it because those folks don't even know as much about it as I do. However, if I encounter a bug, I will go...
Read full review of SAP Crystal Reports »
Anonymous User
Head of IT Technology Team at a mining and metals company
Customer Service: Good. Technical Support: Good.
Read full review of SAP NetWeaver Identity Management »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a software R&D company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Jeevan Kumar Bodla
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.