Compare Niagara Networks vs SolarWinds

Niagara Networks	SolarWinds Based on 143 reviews.
Top Comparisons

Overview
Information Not Available	SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
	SolarWinds NPM: Microsoft, Federal Express, Hewlett-Packard, and MasterCard SolarWinds Netflow Traffic Analyzer: Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori SolarWinds Network Bandwith Analyzer: Deakin University, East Lothian Council
Popular Solutions
	SolarWinds NPM 13 reviews SolarWinds Netflow Traffic Analyzer 8 reviews SolarWinds Server and Application Monitor 8 reviews
Top Industries
No Data Available	Software R&D Company 29% Comms Service Provider 12% Manufacturing Company 6% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

A.J. DiLorenzo
Senior Systems Administrator at Privia Health
What is our primary use case?
The primary use case for Solarwinds Virtualization Manager was it's ability to…
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MarkS
IT Analyst at Hawkbridge Consultants
What is our primary use case?
We use SolarWinds as a core tool to monitor our internal infrastructure.
What is most
…
Read full review of SolarWinds Netflow Traffic Analyzer »
Erdinc-Erdal
Presales Consultant at a tech vendor
What is our primary use case?
In my previous company, I was using this solution to implement monitoring callbacks.…
Read full review of SolarWinds Database Performance Analyzer »
Raymond Chow
Senior Managing Partner at a tech services company
What is our primary use case?
I use this to monitor our system. I also use it as a configuration manager where all…
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
User
What is our primary use case?
My primary use case is for small business clients using Exchange 2016/2019, IMAP, and…
Read full review of SolarWinds MSP Mail Assure »

Review 1 of 5

Customer Service

No Data Available

MohamedTalbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds Netflow Traffic Analyzer »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Sherif Safwat
Network Engineer at a energy/utilities company
For more than seven years, I didn’t refer to the support team as I used to depend on myself to solve any problems....
Read full review of SolarWinds Server and Application Monitor »
Demetrio Chuasieng
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
Christopher Good
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
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Ronald Jansen
Project Manager and consultant enterprise IT tooling at a consultancy
SolarWinds does not provide professional services. You have to rely on partners that provide this service. If there...
Read full review of SolarWinds NPM »
Manilyn Ramos
Technology Support Engineer at a tech vendor
8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So...
Read full review of SolarWinds Network Configuration Manager »
MosawaAl-Ahdal
Head of Network Department at CACBAnk
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds Netflow Traffic Analyzer »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
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Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
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Anonymous User
Staff Site Reliability Engineer
Customer Service: Customer service has been excellent and answers are concise and prompt. Technical Support:...
Read full review of SolarWinds TraceView »
Anonymous User
Network Engineer at a K-12 educational company or school
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by...
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Jeff Sanders
Partner
We call or we chat, and so it's super fast response.
Read full review of SolarWinds MSP Backup & Recovery »
Anonymous User
DBA at a health, wellness and fitness company
I have not had to open up many tickets. In two and a half years, I think, probably four, five tickets that we've...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
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Anonymous User
System Analyst
Customer Service: It’s fantastic. They will give 24/7 service. Technical Support: It’s fantastic again. They are very...
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Anonymous User
Analyst Network Operations at a comms service provider
Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd...
Read full review of SolarWinds NPM »
Anonymous User
SolarWinds SME at a tech services company
Technical support is good, but I got faster answers from the community pages.
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Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Anonymous User
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds LEM »
PeterSerati
Group Chief Technology Architect at a tech services company
There is no in-country support for this solution. There are local numbers available but the call quality isn't great....
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
User at a manufacturing company
Customer Service: They have always been helpful when we needed support I have no complaint at all. Technical Support:...
Read full review of SolarWinds NPM »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
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Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Director at a construction company
At times it’s been difficult to get through to technical support. However, in the past twelve months, they have...
Read full review of SolarWinds Server and Application Monitor »
Enginesyst678
‎System Engineer at a tech services company
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

Technical Support

No Data Available

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Niagara Networks vs SolarWinds

What is our primary use case?

What is our primary use case?

What is most

What is our primary use case?

What is our primary use case?

What is our primary use case?