Compare Nintex vs WorkFusion

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Popular Solutions

Nintex Process Platform

18 reviews

Nintex RPA

3 reviews

Nintex eSign

2 reviews

WorkFusion

6 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

14%

Government

Comms Service Provider

22%

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
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Satya Singh
Learning Organisational Development & Employee Engagement Head at MetLife

Read full review of Nintex Process Platform »
Akaradeach Bukkonprasert
IT Consultant and Project Manager at Winnersoft
We use the product to fetch particular records from Excel sheets and store them in the accounting system.
Read full review of Nintex RPA »

Review 1 of 3

Brock Miller
Senior Vice President at a financial services firm
Currently, we use WorkFusion for its OCR and automation capabilities to extract key pieces of information from legal...
Read full review of WorkFusion »

Review 1 of 1

Customer Service

KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
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KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
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Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
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Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
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Satya Singh
Learning Organisational Development & Employee Engagement Head at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Shaikh Akhtar
Lead Technical Architect at a pharma/biotech company
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Review 1 of 30

Lada Chu
Senior Vice President, KYC Director at a financial services firm
My partners in IT have had no issues with the support provided by WorkFusion.
Read full review of WorkFusion »
Brock Miller
Senior Vice President at a financial services firm
The technical support is fine.
Read full review of WorkFusion »
Shamus Cardon
IT Engineer III at a healthcare company
The technical support is super responsive. Whenever we open a ticket in their Jira, they get back to us in short...
Read full review of WorkFusion »
Deepak Thomas
Technical Lead at Standard Bank South Africa
The customer service uses tickets for tracking support. Their turn around time is very good, we typically get a...
Read full review of WorkFusion »
Prateek Agarwal
Manager at Indian Institute of Management Visakhapatnam
WorkFusion has on-call phone and chat support. They also provide remote support, in which you can give access to your...
Read full review of WorkFusion »
Matts Jöhncke
Tech lead Automation at a retailer
Technical support is quite good.
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user
Banking RPA Senior Engineer at a financial services firm
A spanish customer service would be appreciated. I would rate the technical support as 9 out of 10.
Read full review of WorkFusion »
Anonymous User
Vice President of Intelligent Automation at a tech services company
The technical support is excellent. I would rate them as nine out of 10.
Read full review of WorkFusion »
Anonymous User
Team Leader at a tech services company
The technical support for this solution is really fast and the people are really helpful. They provide the necessary...
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Anonymous User
Manager at a consultancy
We've never been in touch with technical support for issues. Sometimes we do touch base with them at the beginning of...
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Anonymous User
Director & Co-founder at a tech services company
We did not encounter any problems and did not have to interact with technical support.
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Anonymous User
Head of Automation at a financial services firm
The technical support was very good upfront and we have a good working relationship with the vendor.
Read full review of WorkFusion »
Anonymous User
Intelligent Automation Manager at a retailer
They upgrade their product very often, but they don't offer enough time when supporting their existing product. I...
Read full review of WorkFusion »
Anonymous User
IT Program Manager at a computer software company
My team typically deals with technical support and they are very good.
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BarryBao
IT Manager at a recreational facilities/services company
I have not contacted technical support yet. I have not had any issues.
Read full review of WorkFusion »
Anonymous User
Deputy OFAC Officer at a financial services firm
Technical support is good and responsive. They communicate the status of issues well, which I appreciate. We don't...
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Arunmani Subramanian
Vice President at YASH Technologies
During the current COVID situation, technical support has not been great. Typically they respond back promptly. As of...
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Samuel Kamau
Co-Founder at Beta Edge Technology Limited
I asked some questions on the forum and I tried to contact the support in South Africa, but I couldn't get the...
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Anonymous User
Senior Product Manager at a financial services firm
WorkFusion's service is what sets the company apart from competitors, which are all similar in terms of features....
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Anonymous User
Delivery Director at a computer software company
I have a technical guy who has interacted with the technical support many times. Not because they have got stuck and...
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Anonymous User
Analyst, Intelligent Automation at a financial services firm
This expertise has grown considerably and continues to do so.
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Anonymous User
Feature Analyst at a tech services company
They usually give us direct support because our bank has a direct contract with them. If we make a suggestion about...
Read full review of WorkFusion »
Anonymous User
Director of Automation at a consultancy
From time to time, I have posted in their community. Nowadays, I primarily work with their support team who is...
Read full review of WorkFusion »
Anonymous User
Head of Intelligent Automation - Africa Regions at a financial services firm
I do not ever have the need to contact the WorkFusion tech support directly. We have got a Center of Excellence that...
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Anonymous User
Sr. Manager at a financial services firm
From a customer support perspective, we expect timeliness of response. If we are raising a ticket, we expect that...
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Arijit-Ghosh
RPA SME at a financial services firm
Sometimes, when we report an issue such as a possible bug in the WorkFusion platform, and we need answers or a...
Read full review of WorkFusion »
Anonymous User
Robotics Support at a financial services firm
Technical support is very robust. When we have production issues, SLA is 30 minutes. They are responsive and helpful.
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Dario Casubolo
RPA Lead and IT Manager at a manufacturing company
I had the opportunity to speak to a few members of the support team. They're great. I had a good experience with...
Read full review of WorkFusion »

Review 1 of 28

Technical Support

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