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Omada

Based on 42 reviews.

Virtusa

Sample Customers

Popular Solutions

Omada Identity

26 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Identity and Access Architect at a renewables & environment company
We use Omada to manage all personal user accounts, including Active Directory accounts and Exchange mailboxes. We're...
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Customer Service

Harold Van Ham
Product owner Identity & Access management at Avans Hogeschool
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Carsten Eiberg
IAM Security Specialist (Omada Specialist) at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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Espen Bago
Identity and Access Program Owner at NAV
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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João Toso
Identity Access Management Operations Specialist at MAHLE
Tech support from Omada is extremely responsive, providing quick assistance through their ticketing system and...
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Thieu Ackermans
IT System Admin at Avans Hogeschool
The technical support is the best.
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Michael Rask Christensen
Principal Cybersecurity Consultant at NNIT
I have not interacted with them as a customer, but I have interacted with them as a partner. I used to work on a...
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Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Peter Schouten
Systems Adminstrator at Avans Hogeschool
They have very good support. I would rate them an eight out of ten.
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Espen Bago
Identity and Access Program Owner at NAV
My team had contacted Omada Identity's technical support for a few things, and I think they were generally satisfied.
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Nicole Voelker
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
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Anonymous User
Service Manager - IT Tools and Solutions, IT Contract Management, Super User Network Manager at a mining and metals company
OK, with complex questions from us.
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Angéla
Functional Administrator at Gemeente Utrecht
Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Tomas S.
Product Owner at a financial services firm
I rate Omada 9 out of 10 for support. They respond quickly and provide good answers. They will look into it for us if...
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Anonymous User
IT Team manager at a financial services firm
Sometimes the support team doesn't provide clear instructions on how to solve our problems. This might be because we...
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Nick Baring
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Anonymous User
Identity and Access Architect at a renewables & environment company
I rate Omada support 9 out of 10. I'm quite satisfied. We have always had a strong consultant that supports us. We...
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Anonymous User
Functional Manager at a tech services company
My team contacts the support team. The support is slow.
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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Rene Lanzl
IT Security Architect at CARL IT Solutions GmbH
I would rate the support a seven out of ten. Sometimes, the time it takes to respond to a ticket is too long. Also,...
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Marc Plagge
IAM Product Owner at a transportation company
The technical support team has specific response times. Additionally, we have an Omada consultant present on our site...
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Arno Stolwijk
Partner bij Navaio IT Security at Navaio IT Security
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Anonymous User
Project manager Identity & Access Management bij Fontys Hogescholen at a university
We had good support from the supplier for this product.
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Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
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Angéla
Functional Administrator at Gemeente Utrecht
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Technical Support

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