OpenText vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
OpenText
Based on 25 reviews.
ServiceNow
Based on 128 reviews.
Top Comparisons
Compared 1% of the time.
Compared 45% of the time.
Compared 9% of the time.
Compared 25% of the time.
Overview
US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
OpenText MBPM: Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
OpenText AppWorks: Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
ServiceNow Orchestration: experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Now Platform: experian, beachbody, health partners
Popular Solutions
Top Industries
Software R&D Company
43%
Comms Service Provider
10%
Insurance Company
5%
Government
5%
Software R&D Company
43%
Comms Service Provider
10%
Government
7%
Media Company
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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