Compare Palo Alto Networks vs Quest Software

Palo Alto Networks Based on 201 reviews.	Quest Software Based on 67 reviews.
Top Comparisons

Sample Customers
LightCyber: Migdal Capital Markets, Tel Aviv Stock Exchange, Orange Communications
Popular Solutions
Palo Alto Networks NG Firewalls 41 reviews Palo Alto Networks Panorama 23 reviews Cortex XDR by Palo Alto Networks 20 reviews	Quest Rapid Recovery 5 reviews Toad for Oracle 4 reviews Quest Foglight for Databases 2 reviews
Top Industries
Computer Software Company 29% Comms Service Provider 21% Media Company 6% Government 5%	Computer Software Company 27% Comms Service Provider 13% Government 8% Insurance Company 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shubham Agarwal
Network Security Engineer at a tech services company
What is our primary use case?
The use cases basically came from the customers. Most of the time, the major concern is…
Read full review of Palo Alto Network Cortex XSOAR »
JasonMcFeetors
Information Technology Manager at a construction company
What is our primary use case?
We have the Palo Alto Firewall sitting on the edge and everything that comes through it…
Read full review of Palo Alto Networks WildFire »
LukeLynch
Cloud Security Specialist at a financial services firm
What is our primary use case?
Primarily the intent was to have a better understanding of our cloud security posture.…
Read full review of Prisma Cloud by Palo Alto Networks »
Anonymous User
Executive Cyber Security Consultant at a tech services company
What is our primary use case?
Palo Alto VM-Series is something we recommend as a firewall solution in certain…
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Technical Services Consultant at a tech vendor
What is our primary use case?
We are a solution provider and we have implemented the SECDO platform as a project for…
Read full review of SECDO Platform »

Review 1 of 5

Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
What is our primary use case?
We use it to monitor about 500 instances, 500 servers, and it keeps up with everything.…
Read full review of Quest Foglight for Databases »
Mohamed Gelela
Managing Director at a tech services company
What is our primary use case?
We primarily use the solution for compliance.
What is most valuable?
The solution's…
Read full review of Change Auditor for Windows File Servers »
Ahmad Abdulfattah
Senior Solutions Architect at a tech vendor
What is our primary use case?
database replicating reporting migration consolidation high availability…
Read full review of Quest SharePlex »
Anonymous User
Technical consultant/lead at a tech services company
What is our primary use case?
We use Toad as a solution for packages and day-to-day tasks, like calling and finding,…
Read full review of Toad for Oracle »
Anonymous User
DBA at a consultancy
What is our primary use case?
We primarily use the solution for monitoring databases.
What is most valuable?
The…
Read full review of Quest Spotlight »

Review 1 of 5

Customer Service

Jan Hammer
Marine Consultant/Captain/Senior DPO at Jan Arild Hammer
I have sometimes used the local support here in Norway. That has been okay. There are no problems.
Read full review of Palo Alto Networks NG Firewalls »
EmreBektas
Senior Technical Consultant at Exclusive GRP
I am the customer's technical support. If a customer has issues, they would call me.
Read full review of Palo Alto Networks NG Firewalls »
Md Rezwan Ashique
Technology Specialist at Accretive Technologies Pvt Ltd
I've had to reach out to technical support many times. Sometimes, I find that it can take a while to reach support,...
Read full review of Palo Alto Networks VM-Series »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Augusto Jose Garcia
SOC Analyst at a tech services company
Technical support has been very good.
Read full review of Cortex XDR by Palo Alto Networks »
Mina Adel
Cyber Security Engineer at Infort
We are satisfied with the technical support.
Read full review of Palo Alto Networks K2-Series »
SHAIKAHMED
Head Of Information Security at SAUDI PARAMOUNT COMPUTER SYSTEMS
For me, Palo Alto Threat Prevention customer support is very good. I am happy with the technical support from Palo Alto.
Read full review of Palo Alto Networks Threat Prevention »
Devin Charters
Sr. Security Operations Manager at a healthcare company
Tech support has been very responsive. They are quick to respond to tickets and knowledgeable in their responses....
Read full review of Prisma Cloud by Palo Alto Networks »
VinodPol
Vice President and Head - IT Telecom, Software License Management and Collaboration at a tech services company
We have been in contact with technical support and we are satisfied with the service.
Read full review of Palo Alto Networks NG Firewalls »
Humbert Choi
Cyber Security Trainee at Macroview Telecom Limited
I have not been in contact with technical support.
Read full review of Palo Alto Networks NG Firewalls »
Sumanth Myneni
Architect at a manufacturing company
Technical support has been good so far. I'd say that we are satisfied with the service. They seem to be knowledgable...
Read full review of Palo Alto Networks Panorama »
Cristian Jerez
Asesor - Consultor de redes y seguridad TI en Agrosuper at Agrosuper
I would rate their support a ten out of ten.
Read full review of Palo Alto Networks Panorama »
Leandro Soares Costa
Cloud Security Architect at a computer software company
They provide good support. I would rate them an eight out of ten. They can increase the SOA time. When dealing with...
Read full review of Palo Alto Networks Panorama »
Kenneth Ndaruga
Service Delivery Engineer - Network Security Lead at a tech services company
In terms of technical support, I've noticed that as long as you have an enterprise license the support is good.
Read full review of Palo Alto Networks NG Firewalls »
Dwayne Samson
Senior Analyst Security and Compliance at a insurance company
We're a managed service, so we've got to fill in the middle that's running interference for us.
Read full review of Palo Alto Networks WildFire »
Ram Balaji
Pre-sales Engineer at VFM Systems And Services
I am satisfied with the technical support.
Read full review of Palo Alto Networks AutoFocus »
Anonymous User
Data Center - Assistant Group Manager (Information Security) at a financial services firm
The technical support has been excellent. We've very satisfied with the level of service they provide. It's one of...
Read full review of Palo Alto Networks K2-Series »
SathishKumar
Project Specialist at integra software
I am very satisfied with the customer support.
Read full review of Palo Alto Networks Panorama »
Kenichi Harada
Assistant Manager at Net One Systems
I contact Palo Alto by email or by phone. Their support is good.
Read full review of Palo Alto Networks NG Firewalls »
Anonymous User
Information Security Officer at a government
Their technical support is excellent.
Read full review of Palo Alto Networks WildFire »
MohamedMansour
Security Unit Manager at Digital Hub Egypt
Support from Palo Alto is very good. You can get it from the distributor or from Palo Alto directly.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Security Architect at a computer software company
We regularly use Palo Alto technical support for the solution. I give it a top rating. They're very good. They have a...
Read full review of Prisma Cloud by Palo Alto Networks »
Sakher Najdawi
Head of IT Department at a logistics company
Technical support for this solution is awesome. However, I rarely open a case because their platform is very stable....
Read full review of Palo Alto Networks Panorama »
Umesh Wadhwa
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.
We have not had any issues that required going outside of our own technical team. The Palo Alto team in Poland is...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Executive Manager at a financial services firm
Technical support is very good.
Read full review of Palo Alto Networks Panorama »
Amer Alkatheri
Senior Security Engineer at a government
Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to...
Read full review of Palo Alto Networks Panorama »
Anonymous User
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Network Designer at a computer software company
Technical support from Palo Alto is perfect. However, we have first-level support from a third-party. They sometimes...
Read full review of Cortex XDR by Palo Alto Networks »
Anonymous User
Technology Manager at a comms service provider
This is our first dealing with Palo Alto. With other vendors we have more experience, like with Cisco and Fortinet....
Read full review of Palo Alto Networks NG Firewalls »
Anonymous User
Sr. Information Security Manager at a healthcare company
Palo Alto's technical support for this solution is okay.
Read full review of Prisma Cloud by Palo Alto Networks »

Review 1 of 30

Mohamed Gelela
Managing Director at a tech services company
Technical support is very helpful. We're satisfied with the level of service they provide.
Read full review of Change Auditor for Windows File Servers »
Anton Kasimov
Consultant
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
KeremDoğan
Senior Software Developer at a logistics company
I haven't asked for technical support before this, but Toad user forums show good solutions and tips for the product.
Read full review of Toad Data Modeler »
Valerii Shchipanovskyi
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: It's very good. Technical Support: From Good to very good, depending on who you get to help you.
Read full review of Toad Data Modeler »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Sr Program Manager/Data Architect at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Toad Data Modeler »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of Quest NetVault »
Anonymous User
Systems Engineer at a tech services company
The technical support is good.
Read full review of Quest KACE Systems Management »
Anonymous User
Technical consultant/lead at a tech services company
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
IT Infrastructure Manager at a tech company
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of Quest KACE Asset Management Appliance »
AlexOltean
System Engineer at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of Quest NetVault »
Timpa Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery »
Anonymous User
Sr. Virtualization Architect / Engineer. at a tech company
Excellent. Dell and Quest have a great and very knowleagable support team
Read full review of Quest Foglight for APM [EOL] »
Timpa Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Senior Practice Director at Forsys Inc
Great
Read full review of Toad Data Modeler »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad Data Modeler »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »
Piotr Pastuszka
E-service at a financial services firm
I have only contacted technical support one time and it was by email. I would rate them somewhere between average and...
Read full review of Toad for Oracle »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of Quest NetVault »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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Palo Alto Networks vs Quest Software

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?