Pega vs SugarCRM

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Pega
Based on 106 reviews.
SugarCRM
Based on 11 reviews.
Latest Research
Overview
Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management system that is available in both open-source and commercial open-source applications. In February 2014, SugarCRM announced that they would no longer be releasing new open source versions of their Community Edition application and this would now be a bug fix only application.
Sample Customers
Pega CRM
The State of Maine, Aegis, Aegon, AIG Japan, ING
Pega Sales Automation
nissha, ocbc bank, telecom, bny mellon
SugarCRM Platform
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Popular Solutions
Top Industries
Financial Services Firm
24%
Computer Software Company
13%
Comms Service Provider
8%
Manufacturing Company
7%
Educational Organization
41%
Computer Software Company
15%
Financial Services Firm
8%
Comms Service Provider
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.