Compare Ping Identity vs SAP

Ping Identity

Based on 46 reviews.

SAP

Based on 1313 reviews.

Latest Research

Buyer's Guide

ForgeRock vs. SAP Identity Management

March 2024

SAP Identity Management vs. ForgeRock

Updated: March 2024

Buyer's Guide

ForgeRock vs. SAP Identity Management

March 2024

ForgeRock vs. SAP Identity Management

Updated: March 2024

Sample Customers

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

PingOne

TrackVia

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

SAP Data Governance

Takisada-Osaka Co. Ltd., The VELUX Group, Asian Paints, AOK Bundesverband, EMC Corporation

SAP Data Hub

Kaeser Kompressoren, HARTMANN

SAP Single Sign-On

1. Adidas 2. Aetna 3. Airbus 4. Allianz 5. American Express 6. AstraZeneca 7. Audi 8.Bayer 9. BMW 10. Boeing 11. Cisco 12. Coca-Cola 13. Colgate-Palmolive 14. Dell 15. Eni 16. Ericsson 17. ExxonMobil 18. Ford 19. General Electric 20. Google 21. Hewlett Packard 22. Honeywell 23. IBM 24. Intel 25. Johnson & Johnson 26. JPMorgan Chase 27. Kellogg's 28. L'Oreal 29. Merck 30. Nestle 31. Nike 32. PG

Popular Solutions

ForgeRock

13 reviews

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8 reviews

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3 reviews

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Top Industries

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
In my company, we use PingFederate for federated connections and some ADC connections to arrange for single sign-on...
Read full review of PingFederate »
Doctor Ngobeni
Information Security Officer at a financial services firm
PingAccess is used for managing access, URL management, and website management.
Read full review of PingAccess »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
From a user perspective, if you need to get into our VPN or virtual private network, which is for remote people,...
Read full review of PingID »
Anonymous User
Identity Architect at a financial services firm
We use it for our enterprise workforce as well as for customer identity and access management. Our enterprise...
Read full review of ForgeRock »

Review 1 of 4

Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at Power International Holding
Our company uses SAP SuccessFactors Learning for recruitment, onboarding, management of leave requests, travel...
Read full review of SAP SuccessFactors Learning »
MustansirManasawala
Information Technology Manager at TK Elevator
We use the tool for financial accounting, project management, sales and invoicing, and accounting inventory management.
Read full review of SAP Business ByDesign »
Suresh Tanneeru
Vice President at Dataflix
Our company is a service, build, and innovation partner for SAP in India. We built one of the SAP modules in India....
Read full review of SAP HANA Enterprise Cloud »
PinakiGhosh
COO at Data Core Systems
In my role supporting clients in the Middle East, including Saudi Arabia, Europe, and India, I have worked with...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Consultant at a tech vendor

Read full review of SAP NetWeaver BPM [EOL] »

Review 1 of 5

Customer Service

Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of PingFederate »
SmritiGupta
Senior CyberSecurity Consultant at RNS
The solution’s technical support is good.
Read full review of ForgeRock »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of PingID »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of PingID »
Vyshakh Babji
Global Lead, Developer Relations at Popout, Inc.
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
Read full review of PingID »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »
Sami Alsouri
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
Read full review of PingID »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of PingID »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of PingID »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
Read full review of ForgeRock »
Bindu Gowda
Technology Security Analyst at a tech services company
We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant...
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of PingID »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of PingID »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Tavernt Muchenje
Managing Director at I'curity Solutions
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of PingID »
Jean-Michel Repond
System manager at Tribunal fédéral suisse
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Technology Solutions Leader at a outsourcing company
We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today,...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of PingFederate »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of PingID »
Anonymous User
Senior Solution Support Engineer at a tech services company
Customer Service: Average. Technical Support: Average.
Read full review of ForgeRock »

Review 1 of 30

Segun Oyeleke
SAP HANA Developer at SOA PEOPLE
It has good technical support.
Read full review of SAP Analytics Cloud »
Sajith Morais
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
In the support team, we normally have access to the support portal in SAP Business One. At the first level, we can...
Read full review of SAP Business One »
Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Hybris Commerce »
Irina Dewi
Senior Public Policy Specialist at a mining and metals company
The company provides good service and accompanying support.
Read full review of SAP SuccessFactors »
MahdiJalali
Founder at Rozhmaan
I have not had to speak with technical support for this solution.
Read full review of SAP PowerDesigner »
SandeepKumar7
Head - Shared Service Operations and HR Systems at a pharma/biotech company
On a scale of 1 to 5, I would give technical support a 4.
Read full review of SAP SuccessFactors »
SEAN Justine
Professor at a university
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
This product is really a companion for a salesperson who can deploy and get the maximum advantage out of the...
Read full review of SAP CRM »
Dave Dumeni
Project Manager at Telecom Namibia
Technical support is excellent.
Read full review of SAP HCM »
Mohamed Messaoud
JAVA/Java EE & SAP Hybris/CX Developer at SOFTParadigm
SAP support is helpful. They have good documentation and everything.
Read full review of SAP Hybris PCM »
Anand_Kumar
Enterprise Architect - Application & Analytics at DXC Technology
The technical support is good. I haven't seen any issues.
Read full review of SAP NetWeaver Enterprise Portal »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Anonymous User
Database Expert at a financial services firm
As I mentioned above, the support is very, very good, especially so when working directly with the service reps. The...
Read full review of SAP Crystal Reports »
Anonymous User
GM North at a tech services company
While I don't really deal with technical support myself, we have a Business One team that looks after it, and they...
Read full review of SAP Business One »
Anonymous User
Works
I am the technical support for this solution in the company and I constantly engage the solution's technical support....
Read full review of SAP Information Steward »
Anonymous User
Country Manager at a tech services company
We haven't had any critical issues. However, we have received good support overall. We haven't really dealt with any...
Read full review of SAP HANA »
Anonymous User
Business Process Manager at Delivery hero
I would expect faster answers. We sent a request to them that the minimum duration time that we receive answers...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Anonymous User
EPM Consultant at a consultancy
Since it is a stable tool we did not have to contact the technical support team.
Read full review of SAP Analytics Cloud »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to...
Read full review of SAP Business One »
Anonymous User
Sr Solution Architect, Data at a manufacturing company
Customer Service: Satisfied. Technical Support: Needs improvement as far as responsiveness.
Read full review of SAP Data Services »
Anonymous User
Senior Principal IT Architect -- MDM Architecture at a healthcare company
We have somebody internally who supports the platform. We have client licensing, so if there is an issue then we can...
Read full review of SAP PowerDesigner »
Anonymous User
Operations Manager at a tech services company
I deal more with business modeling and haven't needed support. It is possible our technical team has.
Read full review of SAP NetWeaver »
Anonymous User
Senior Strategy Manager at a comms service provider
I have contacted technical support, they are generally very good.
Read full review of SAP BW4HANA »
Anonymous User
Team Leader at a tech company
The level of technical support was good. They were always quick to solve problems with a high level of impact on our...
Read full review of SAP HCM »
Anonymous User
Manager of Government and Data Quality at a financial services firm
The support is good and is available 24/7.
Read full review of SAP HANA »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Cloud Platform »
Liat Oren Wachs
Global Hris Leader , Senior Director at a tech services company
There is still need for improvement in the technical support; it is not ideal.
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

No Data Available

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