Compare Planview vs Sparx Systems

Planview

Based on 147 reviews.

Sparx Systems

Based on 105 reviews.

Latest Research

Buyer's Guide

Planview Portfolios vs. Sparx Systems Enterprise Architect

March 2024

Sparx Systems Enterprise Architect vs. Planview Portfolios

Updated: March 2024

Buyer's Guide

Planview Portfolios vs. Sparx Systems Enterprise Architect

March 2024

Planview Portfolios vs. Sparx Systems Enterprise Architect

Updated: March 2024

Sample Customers

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Planview Portfolios

5 reviews

Planview PPM Pro

6 reviews

Planview Daptiv

3 reviews

Sparx Systems Enterprise Architect

8 reviews

Sparx Prolaborate

2 reviews

Sparx Pro Cloud Server

2 reviews

Top Industries

Financial Services Firm

14%

Educational Organization

11%

Manufacturing Company

Computer Software Company

Educational Organization

13%

Government

11%

Financial Services Firm

10%

Computer Software Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prateek Agarwal
Manager at Indian Institute of Management Visakhapatnam
We use it to manage our resources and the portfolio within our organization. We needed an online tool that could help...
Read full review of Planview PPM Pro »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Nick Tso
Sr. Manager of Strategy at Sutter Health
We wanted a better way of engaging our 55,000+ employees and 12,000+ clinicians, from all across Northern California,...
Read full review of Planview IdeaPlace »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
We have several different teams and they all have different boards for tracking, tasks, projects, and then completing...
Read full review of Planview AgilePlace »

Review 1 of 5

Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
I use Pro Cloud for just connecting my Enterprise Architect on-premise to the Prolaborate; it's a technical usage,...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 2

Customer Service

NipunSri
Senior Consultant Cybersecurity at a consultancy
The technical support is excellent. If something happens then they respond quickly. They have a very supportive team....
Read full review of Planview ProjectPlace »
Hitesh-Patel
Senior Project Analyst at Otpp
I am a user, so I don't have to contact technical support.
Read full review of Planview Portfolios »
KashifKhan
IT Project Director at UT MD Anderson
The technical support is pretty good. We have opened up many cases with Planview which get addressed in a timely...
Read full review of Planview Portfolios »
Anonymous User
Sr IT Consultant at a university
We are not very happy with the customer service. This is one of our main pain points. It doesn't cover the entirety...
Read full review of Planview Portfolios »
Anonymous User
Senior Manager at a financial services firm
From my experience, I think their overall tech support is good. They've got a Planview ticketing system. I don't know...
Read full review of Planview Portfolios »
Jai Agarwal
IT Project Manager at Orange España
I rate Planview support a nine out of ten, but response times have room for improvement. When a user has questions,...
Read full review of Planview PPM Pro »
Anonymous User
Director of IT Application Development at a construction company
The technical support is very good. We haven't had a lot of times that we interacted with them, but every time has...
Read full review of Planview PPM Pro »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
Anonymous User
Senior Analyst - Business Systems at a financial services firm
I would give them 9 out of 10.
Read full review of Planview PPM Pro »
Eli Gerson
Manager of Innovation at Ameren Corporation
Spigit's technical support is really excellent. They are so responsive to us, both in how fast they respond to us and...
Read full review of Planview IdeaPlace »
Anonymous User
Director of IT at a educational organization
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview...
Read full review of Planview Portfolios »
Anonymous User
Product Manager at a tech vendor
The core team deals with support, and I don't deal with it directly. My interactions are primarily with the core...
Read full review of Planview AdaptiveWork »
David Yau
Content Strategy Operstions Lead at Dell EMC
Tech support is one of their strongest points. If you escalate any issues in terms of functionality or usability with...
Read full review of Planview AdaptiveWork »
Roderic Person
Planview Administrator and Robotic Process Engineer at a financial services firm
Technical support is great. It's just like technical support at any other institution where sometimes you'll get...
Read full review of Planview Portfolios »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
Anonymous User
Director of Operations at a tech services company
The support is similar to other companies. They were not exceptional by any means. I don't see anything remarkably...
Read full review of Planview Daptiv »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
AnthonyWeisse
Senior Project Manager at Husch Blackwell
We've only had a few instances where we contacted technical support. The experience has been excellent.
Read full review of Planview PPM Pro »
Anonymous User
Director of Project Management at a tech services company
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with...
Read full review of Planview PPM Pro »
Anonymous User
Associate Director, PPM Governance & Operations at a pharma/biotech company
There are people on my team in my organization who work with the technical team. I do not usually work with the...
Read full review of Planview Portfolios »
Kori Patrick
Technical Manager, Innovation R&D at Enbridge Gas
The technical support has been good. I use the chat feature quite a bit, so I get support right away there. I also...
Read full review of Planview IdeaPlace »
Anonymous User
Sr Systems Analyst at a insurance company
The technical support for this solution is good. We haven't had a lot of tickets, but anytime we have had a problem...
Read full review of Planview PPM Pro »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
JonMarquardt
Associate at BlackRock, Inc.
I have used the technical support more on the consulting side of things. There have been no issues there. Everything...
Read full review of Planview Portfolios »
Anonymous User
Director, Solution Strategy & PMO at Verisk Analytics
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
Carsten Mueglitz
PPMS Manager at a pharma/biotech company
The quality of the support depends on the technician you get. Overall the expirence is really good and if there are...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a healthcare company
I would rate their technical support a six out of ten. It's slow. Oftentimes it would be faster to just speak with...
Read full review of Planview PPM Pro »
Vi EnChoong
Sr R&D Manager at Thermo Fisher Scientific
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we...
Read full review of Planview PPM Pro »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »

Review 1 of 30

Anthony Houghton
Data Architect at UK Research and Innovatio
I never contacted the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Consultant at a non-profit
We haven't had to contact tech support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
Excellent, not only do I get quick responses, but their people are well-equipped to handle complex and leading edge...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant at a tech services company
Customer Service: Sparx Systems provides tools and web/email-based support for licensed users. They are responsive,...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
I am satisfied with the technical support.
Read full review of Sparx Prolaborate »
Anonymous User
Process specialist at a financial services firm
Technical support is fine. I spoke with someone from Australia and they responded and tried to resolve the issues....
Read full review of Sparx Systems Enterprise Architect »
ShahidMahmood
Enterprise Solution Architect at Freelancer
The technical support team is good.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
INLINE Technologies at a consultancy
Good.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at Cloudera
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Practice Leader Architecture / Methodologist at Swift Fox Strategies Inc.
My personal experience is that Enterprise Architect has a large user community that shares well. As well the direct...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Product Manager at a construction company
I haven't yet interacted with them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Development at a tech company
Customer Service: Technical Support: We didn’t have any cases to call for support, but we enjoyed the activities...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at Intelligent Enterprise Products
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
AllanKowalski
Enterprise Architect at a tech services company
Though only available by e-mail they really know their stuff and respond very quickly.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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