Compare Arcserve vs Quorum

Arcserve

Based on 45 reviews.

Quorum

Based on 21 reviews.

Latest Research

Buyer's Guide

Arcserve UDP vs. Quorum OnQ

March 2024

Quorum OnQ vs. Arcserve UDP

Updated: March 2024

Buyer's Guide

Arcserve UDP vs. Quorum OnQ

March 2024

Arcserve UDP vs. Quorum OnQ

Updated: March 2024

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe Solo

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Services

Lion

Quorum OnQ

LCL Bulk Transport

Popular Solutions

Arcserve UDP

20 reviews

StorageCraft ShadowXafe [EOL]

0 reviews

Arcserve Cloud Services

0 reviews

Quorum OnQ

6 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Non Profit

Manufacturing Company

Comms Service Provider

15%

Financial Services Firm

Real Estate/Law Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MukundKambli
Senior Solutions Architect at Team Computers
The solution is used as an on-premises infrastructure backup solution, so we can take the backups of the servers,...
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
Our primary use case for Arcserve SaaS Backup is to back up Microsoft 365 data in our environment.
Read full review of Arcserve SaaS Backup »
Anonymous User
Founder/CEO at a tech services company

Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 3

SteveThornton
Director of Computer Services at a non-profit
We're still old-school. We have a tape backup system that we use for the majority of our servers. onQ is kind of like...
Read full review of Quorum OnQ »

Review 1 of 1

Customer Service

Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Rimjhim Moitra
IT Infrastructure & Design Graduate Engineer Trainee at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
MohammadFahim
Solution Architect at Gigabyte Solutions
We are satisfied with the solution’s technical support.
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Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud provider
Support has been okay.
Read full review of Arcserve Cloud Services »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
SantoshJumani
Presales Consultant at IAA
I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and...
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »

Review 1 of 30

Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
We have not tried to contact technical support because we don't have any sales in the region. At this point, we don't...
Read full review of Quorum OnQ »
Rajesh Kumar Ramachandran
Team Lead ESS - Sr. Customer Support Engineer, Linux / Storage at OHI TELECOMMUNICATION CO LLC
We haven't faced many issues with technical support. But, if we want to use technical support, we need an internet...
Read full review of Quorum OnQ »
Mohamed Iqbal
Presales Information Technology Consultant at JBA
The solution’s customer support is good. However, the support could be better, and the turn-around time could be...
Read full review of Quorum OnQ »
WilliamEstlow
Network Manager at Century Savings Bank
As far as support goes, whenever I have had an actual problem with something — like one of the servers for some...
Read full review of Quorum OnQ »
Anonymous User
CTO at a comms service provider
We haven't been in contact with technical support since the POC, but we were in close contact with the engineers...
Read full review of Quorum OnQ »
Shrijendra Shakya
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Quorum OnQ tech support is fantastic. They provide one to one support, we can meet them, or people over there can...
Read full review of Quorum OnQ »
Anonymous User
Senior Vice President at a tech services company
Support is very much available from the UK and the US, directly from the vendor. They don't offer support via...
Read full review of Quorum OnQ »
Darryl D
VP Director of Information Technology at a financial services firm
One of the things that I like about Quorum is the level of support. Overall, their support folks are great. They have...
Read full review of Quorum OnQ »
SteveThornton
Director of Computer Services at a non-profit
Quorum's support, compared to any of the people we've dealt with, which has primarily been Symantec, is far superior....
Read full review of Quorum OnQ »
Bo Heinemeyer
Director of Technology at P&S Investment Company, Inc.
Amazing throughout the last six years. A lot of companies get too big too fast and can't keep up with the support...
Read full review of Quorum OnQ »
Md Tj
Solution Consultant at Anamtech
They have a team in the US, and, along with that, they also have a team in the Middle East as well. Support is good....
Read full review of Quorum OnQ »
Anonymous User
Director of Information Technology at Pugh & Company, P.C.
World-class! Tech support staff is very responsive and extremely knowledgeable. I do not recall a single instance...
Read full review of Quorum OnQ »
Anonymous User
IT Manager at a individual & family service
So far, technical support has been very good.
Read full review of Quorum OnQ »
SteveDenger
IT Manager at Trinity Logistics Corp
Quorum support is second to none. Their onboarding process for bringing you over to OnQ, or for upgrading units, is...
Read full review of Quorum OnQ »
KevinKelcey
Director of IT at City of Gainesville Texas
When I called in at the beginning, right when I was getting acclimated to the system, I'd always get the same guy,...
Read full review of Quorum OnQ »
Sean Fiandaca
IT Manager at Wineland-Thomson Adventures
I have used support dozens of times in the past thirteen years and in all cases they were helpful, professional, and...
Read full review of Quorum OnQ »
ChrisMcCollum
Server Administrator at CBX Global
Quorum support is very good. They have very knowledgeable technicians who are more than happy to guide you through...
Read full review of Quorum OnQ »
Anonymous User
IT Manager at a individual & family service
I have experience with the product's support team. I got a prompt response via email from the technical team when I...
Read full review of Quorum OnQ »

Review 1 of 18

Technical Support

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