Compare Ranorex vs Tricentis

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

TestProject

IBM, Wix, Flir, Payoneer

Popular Solutions

5 reviews

19 reviews

18 reviews

3 reviews

Top Industries

Computer Software Company

24%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Educational Organization

16%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aws V
IT Team Leader -Automation Manager at Citco
Our usage was at least seven to eight months ago. We have web-based and desktop Windows applications, and automating...
Read full review of Ranorex Studio »

Review 1 of 1

Test Process Consultant
SME (Subject Matter Expert) at Maersk
I have used Tricentis NeoLoad in two of my S/4HANA implementation projects, focusing on Transport Management and...
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
Srinivasulu Golla
Senior Automation testing engineer at Accenture
As a codeless automation tool, the product offers a user-friendly experience without requiring extensive coding...
Read full review of Tricentis Tosca »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
When I first started here, my goal was to get a test case management tool. The testers were using spreadsheets, so...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
Read full review of Ranorex Studio »
Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
Read full review of Ranorex Studio »
Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
Read full review of Ranorex Studio »
FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Review 1 of 30

AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the...
Read full review of Tricentis Tosca »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
Roberto Forlani
Senior Test Manager at Allianz
The technical support for Tricentis Tosca isn't quick, but it's useful.
Read full review of Tricentis Tosca »
Katie Clifford
Senior E2E Solution Engineer at Planet
The technical support is great. I have not reached out to the support often but when I have they have been very...
Read full review of Tricentis Tosca »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
Anonymous User
Regional Test Coordinator at a computer software company
We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally...
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at Blue Cross Blue Shield of Massachusetts
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Patrik Badkar
Technical Lead at a tech services company
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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