Compare Rapid7 vs Tintri

Rapid7

Based on 149 reviews.

Tintri

Based on 62 reviews.

Latest Research

Buyer's Guide

Rapid7 Metasploit vs. Tenable Nessus

March 2024

Tenable Nessus vs. Rapid7 Metasploit

Updated: March 2024

Sample Customers

Rapid7 Metasploit

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Popular Solutions

27 reviews

17 reviews

10 reviews

8 reviews

Tintri Global Center [EOL]

0 reviews

Top Industries

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Computer Software Company

21%

Comms Service Provider

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
Gabriel Woolverton
Penetration Tester at a tech consulting company
My primary use case for Rapid7 Penetration Testing Services is the vulnerability database, which is mainly useful for...
Read full review of Rapid7 Penetration Testing Services »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We use InsightConnect as a security orchestration automation and response solution. We are system integrators and...
Read full review of Rapid7 InsightConnect »
Anonymous User
Application Security Engineer at a tech services company

Read full review of NT OBJECTives NTOSpider [EOL] »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »

Review 1 of 5

John Ruggeri
Director of Technical Services at Court of Appeals of Georgia
It's our main enterprise storage for our in-house cloud.
Read full review of Tintri VMstore »
Anonymous User
System Specialist at a tech services company
A single pane of glass to our Tintri infrastructure with some Tintri VMstores protecting critical infrastructure with...
Read full review of Tintri Global Center [EOL] »

Review 1 of 2

Customer Service

Andrei Bigdan
Executive Manager at B2B-solutions.pro
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Andrei Bigdan
Executive Manager at B2B-solutions.pro
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-solutions.pro
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Security Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Krzysztof Witko
IT Security Engineer
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »

Review 1 of 30

Jonathan Neale
Operations Manager at Sempervox
I rate Tintri support nine out of 10. Tintri support was excellent when we paid for it, but we stopped paying for it....
Read full review of Tintri VMstore »
Todd Maugh
Director Of Infrastructure at Boingo Wireless
They're great. We had to have a drive and a controller plate repaired. There have been three or four calls in seven...
Read full review of Tintri VMstore »
John Ruggeri
Director of Technical Services at Court of Appeals of Georgia
We're an old customer. When we call in to do a software upgrade, or one of our staff wants to make sure they've read...
Read full review of Tintri VMstore »
Anonymous User
System Administrator at a agriculture
They've listened to us when we requested more options for backup.
Read full review of Tintri VMstore »
Anonymous User
Systemkonsult
Tintri has excellent and devoted support personnel. 10/10
Read full review of Tintri VMstore »
Anonymous User
Infrastructure Analyst at a tech services company
Customer Service: Customer service from Tintri is excellent. Our account manager is always available to talk to us...
Read full review of Tintri VMstore »
Firoze Bhorat
Senior Environments Engineer - Virtualised Environments at Derivco
Customer Service: 10 out of 10 Technical Support: 10 out of 10
Read full review of Tintri VMstore »
ServStorAdm8948
Server & Storage Administrator
Customer Service: The customer service is excellent. Technical Support: The only time we ever had an issue was when...
Read full review of Tintri VMstore »
Anonymous User
Senior Consultant at a tech services company
The support we had during the PoC was good.
Read full review of Tintri VMstore »
Anonymous User
Senior Technologist
Customer Service: Excellent; the appliance does phone-home and auto-support uploads, so Tintri support knows when...
Read full review of Tintri VMstore »
Anonymous User
System Administrator at a agriculture
Customer Service: When we had backup issues, their support was great and we had actual engineers call us back and...
Read full review of Tintri VMstore »
Anonymous User
Enterprise Architech at UC Irvine
Customer Service: They have been very responsive to all questions and tickets. Technical Support: They have been...
Read full review of Tintri VMstore »
Anonymous User
System Engineer Client & Server at Swisslos Interkantonale Landeslotterie
A very good support team that is available 24/7. They have real technical staff with strong knowledge.
Read full review of Tintri VMstore »
Anonymous User
jonfwilliams@outlook.com at a tech company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tintri VMstore »
Anonymous User
Head of IT at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of Tintri VMstore »
Anonymous User
Infrastructure Engineer at Residential Management Group Limited
Support from our vendor and Tintri are brilliant. They have always answered all of our questions promptly.
Read full review of Tintri VMstore »
Anonymous User
Senior Systems Engineer, Virtualization at a insurance company
Great customer service; if there is an issue they often know before I do and have a ticket already in progress.
Read full review of Tintri VMstore »
Anonymous User
Information Systems Manager
Customer Service: Excellent Technical Support: Excellent
Read full review of Tintri VMstore »
Anonymous User
IT Manager
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tintri VMstore »
Claudio Gallo
System Engineer at Swisslos Interkantonale Landeslotterie
Technical support is an area where we had several issues, and it was hard to get some support in a specific case we...
Read full review of Tintri VMstore »
Anonymous User
Unix System Administrator at a insurance company
Customer Service: The support team is available 24/7. If your ticket is critical, you can pick up the phone and you...
Read full review of Tintri VMstore »
Firoze Bhorat
Senior Environments Engineer - Virtualised Environments at Derivco
Customer Service: In my experience, Tintri's customer service has been excellent. Technical Support: In my...
Read full review of Tintri VMstore »
Anonymous User
System Specialist at a tech services company
Support is the best in class.
Read full review of Tintri Global Center [EOL] »
Anonymous User
Head of I.T.
Customer Service: In my view Tintri's customer service is excellent, I am in regular contact with various folks...
Read full review of Tintri VMstore »
Anonymous User
Director of Data Centers at a university
Customer Service: Amazing, only a couple of support call so far, and they were small things. Tintri was great with...
Read full review of Tintri VMstore »
Anonymous User
Director of Operations at STM IT Solutions
9/10. As mentioned previously, technical support was very quick to respond.
Read full review of Tintri VMstore »
Anonymous User
Technical Consultant at a tech consulting company
The technical support at Tintri has been great so far.
Read full review of Tintri VMstore »
Anonymous User
Senior Network/Systems Engineer
Customer Service: Good. Technical Support: Top notch. Very responsive and knowledgeable.
Read full review of Tintri VMstore »
Anonymous User
Senior IT Infrastructure Analyst at a financial services firm
Customer Service: Excellent! Technical Support: Excellent!
Read full review of Tintri VMstore »
Anonymous User
Senior Technical Analyst
Technical support has been excellent, Their engineers are excellent and easy to access.
Read full review of Tintri VMstore »

Review 1 of 30

Technical Support

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