Compare SailPoint vs Saviynt

SailPoint

Based on 62 reviews.

Saviynt

Based on 20 reviews.

Latest Research

Buyer's Guide

SailPoint IdentityIQ vs. Saviynt

March 2024

Saviynt vs. SailPoint IdentityIQ

Updated: March 2024

Buyer's Guide

SailPoint IdentityIQ vs. Saviynt

March 2024

SailPoint IdentityIQ vs. Saviynt

Updated: March 2024

Sample Customers

SailPoint IdentityIQ

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Saviynt

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Popular Solutions

SailPoint IdentityIQ

28 reviews

SailPoint Cloud Infrastructure Entitlement Management

1 reviews

Saviynt

14 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Quach Van Lam
Security Officer at ACB

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Julian Robertson
IT Architect at University of Stellenbosch
As an academic institution, we have HR students and third parties.
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Review 1 of 2

Wipro Limited
Thermal Technical Lead at a tech vendor

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Review 1 of 1

Customer Service

Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
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Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
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Matt Thomson
Principal Consultant at UNIFY Solutions
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
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Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Sagar Chopra
Vice President Sales at RNS
I would rate this solution's technical support a three and a half out of five.
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Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
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Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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Review 1 of 30

Surya Sadhu
Manager at Fortuna Identity
I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or...
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SushantAggarwal
Architect(IAM) at a tech services company
They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.
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Irappa Hosamani
Manager at a computer software company
The technical support is ok.
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Wipro Limited
Thermal Technical Lead at a tech vendor
The customer service and support are okay. We got good support so far. The response time could be faster.
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Anonymous User
Identity and Access Management Manager at a retailer
The tool's premium support is good.
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Anonymous User
Principal Consultant at a tech services company
I know our people have contacted their support and they found them to be quite responsive.
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Amimesh Anand
Senior Associate at a tech services company
I would rate the technical support about nine out of ten.
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Santosh Satkar
IAM Architecht
If there are any issues, we open a professional services ticket and get guidance from them. There are certain things...
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reviewer02755566
Identity Management Consultant at a consultancy
The technical support services are satisfactory.
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Anonymous User
Senior Solutions Specialist at a computer software company
I haven't contacted technical support yet.
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Anonymous User
BC Business Area Manager at a retailer
The support team is always available when needed.
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Anonymous User
Consultant
We've had mixed dealings with customer support. Recently it seems to have improved but six or seven months ago, the...
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Niraj Joshi
Implementation Engineer at a tech services company
Saviynt's team is very much helpful in terms of technical support.
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Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets....
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Anonymous User
Senior Engineer Identity and Access at a non-profit
The customer service and support are weak. It could be faster and knowledgeable.
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Anonymous User
manager at a retailer
Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer...
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Manikanta Prasad Boinapally
Identuty IT Consultant
Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide...
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Anonymous User
Product Owner Identity & Access Management at a tech services company
I've never had the chance to contact technical support. I cannot say how helpful or responsive they are as I've never...
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Review 1 of 18

Technical Support

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