Salesforce vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Salesforce
Based on 116 reviews.
Zendesk
Based on 54 reviews.
Top Comparisons
Overview
Salesforce.com is a cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also tries capitalizing on commercial applications of social networking through acquisition. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion, It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
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Sample Customers
Salesforce Sales Cloud: Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
salesforce.com Desk.com [EOL]: One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Salesforce Service Cloud: Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Salesforce Einstein Analytics: ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority
Salesforce Community Cloud: Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
Zendesk Guide: Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Zendesk Support: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
BIME Analytics [EOL]: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Zendesk Sell: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Gather: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Computer Software Company
48%
Comms Service Provider
15%
Media Company
6%
Energy/Utilities Company
4%
Computer Software Company
32%
Comms Service Provider
20%
Media Company
5%
Financial Services Firm
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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