Salesforce vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Salesforce
Based on 100 reviews.
Zendesk
Based on 51 reviews.
Top Comparisons
Overview
Salesforce.com is a cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also tries capitalizing on commercial applications of social networking through acquisition. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion, It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
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Sample Customers
salesforce.com Desk.com [EOL]: One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Salesforce Einstein Analytics: ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority
Zendesk: Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
BIME Analytics: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Popular Solutions
Top Industries
Software R&D Company
40%
Comms Service Provider
8%
Financial Services Firm
6%
Manufacturing Company
6%
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Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
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Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
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