Compare SaltStack vs ShieldX Networks

SaltStack

Based on 34 reviews.

ShieldX Networks

Based on 4 reviews.

Sample Customers

SaltStack SecOps

Bloomberg, NetApp

ShieldX

Iowa State University

Popular Solutions

SaltStack

4 reviews

SaltStack SecOps

1 reviews

ShieldX

0 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

13%

Comms Service Provider

11%

Government

Computer Software Company

16%

Retailer

15%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kush Gupta
VP Sales Head at Hexaware Technologies
We have used it for infrastructure management between our hybrid cloud, provisioning and patching, using automation.
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Brian Ford
Senior Architect at a hospitality company
It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things...
Read full review of SaltStack SecOps »

Review 1 of 2

MichaelProcyshyn
IT Director at Park Holidays
Our primary use case is protection of our website. About 70 percent of our holiday bookings, about 7,000 in total, go...
Read full review of ShieldX »

Review 1 of 1

Customer Service

Kush Gupta
VP Sales Head at Hexaware Technologies
The support from the customer service team is good.
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Anonymous User
CEO at a computer software company
I have not used technical support.
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Jeremy Mcmillan
Systems Administrator, Deployment Specialist Consultant at a tech vendor
Technical support is excellent.
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Anonymous User
General Manager - Site Reliability and Software Enginee at a comms service provider
From our experience, there are not very many issues that we've found with the product in of itself. I'm sure that as...
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Anonymous User
Systems Administrator at a cloud provider
I haven't utilized technical support. The forums seem to be somewhat helpful in suggesting workarounds to issues...
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Anonymous User
Release Engineer at a computer software company
The docs, though sometimes cryptic, are excellent and thorough. I haven't personally used their technical support...
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Jean Moussignac
Cloud Engineer at Sony Pictures Entertainment
We can contact VMware support. But we find out the solutions ourselves. Although, its online documentation needs a...
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Anonymous User
Senior Devops Engineer at a tech company
I rate technical support as 3/10. The only support we get is through the mailing list or through GitHub. They have...
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Anonymous User
Sr Engineer/Team Lead at a tech services company
I would give technical support a rating of 8/10.
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Anonymous User
Dev Ops Engineer at a computer software company
I would rate technical support very high. Personally, I have posted issues to GitHub that have been responded to the...
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Anonymous User
Senior Information Technology Specialist at a tech company
Technical support for open source software = IRC, mailing list; very good community.
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Anonymous User
Principal Architect at a financial services firm
We did not use technical support. As it was open sourced, we developed the required technical support in-house.
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Anonymous User
Senior Consultant at a tech services company
We used open source community support.
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Anonymous User
Technical Architect at a tech company
Community-based technical support is good. I never took it directly from SaltStack.
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Anonymous User
Infrastructure Architect at a tech vendor
We are all self-taught on this product. I have not initiated a call to their support. I will say their online...
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Anonymous User
Help Desk Specialist at a computer software company
I don’t have experience with their support, but I heard they are helpful. There is a IRC chat that you can join to...
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Brian Ford
Senior Architect at a hospitality company
We don't have much interaction with the tech support team.
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Anonymous User
IT Support at a tech vendor
Customer Service: A+ for the little time I have spent dealing with support. They were quick to respond and the...
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Anonymous User
DevOps Engineer at a tech consulting company
Technical support is just about right, in the sense that the product is well documented and information is easy to find.
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Anonymous User
Software Engineer at a tech services company
Official documentation and community support are top notch.
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Anonymous User
Senior System Engineer at a computer software company
It's open source and the community is very helpful as usual.
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Anonymous User
Lead Devops at a tech services company
I haven't tried technical support.
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Anonymous User
System and Network Administrator at a tech company
Technical support is excellent, even by chat.
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Anonymous User
Integration Engineer (DevOps) at a tech company
Technical support is good (4 of 5).
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Anonymous User
Head of Operations and Infrastructure at a computer software company
We have not requested technical support.
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Anonymous User
Senior Full Stack Web Developer at a healthcare company
This is an open source tool so we find out about fixes, patches, and other solutions through the online community and...
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Anonymous User
Principal Systems Engineer Lead Dev Ops at a tech services company
We have not used the technical support.
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Review 1 of 27

Anonymous User
Managing Director, Chief Information Security Officer at a transportation company
We have used their tech support but because of our early adoption we have not been calling an "800" number. We've...
Read full review of ShieldX »
MichaelProcyshyn
IT Director at Park Holidays
The times where we used tech support to run through the installation, the setup, the testing, they were first-rate....
Read full review of ShieldX »
Anonymous User
CIO at a comms service provider
With new companies, like ours, support is very good. Our team has been engaged with the same people for all the...
Read full review of ShieldX »
Branden Emia
Senior Systems Engineer at Larry H. Miller Group of Companies
ShieldX's technical support has been great. I put in a ticket or send an email, and they are very responsive. It is...
Read full review of ShieldX »

Review 1 of 4

Technical Support

No Data Available

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