SAP vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
SAP
Based on 320 reviews.
ServiceNow
Based on 110 reviews.
Top Comparisons
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
SAP Portfolio and Project Management: Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo
ServiceNow IT Business Management: Proximus, UNT SYSTEM, SAP SuccessFactors
Popular Solutions
Top Industries
Software R&D Company
28%
Comms Service Provider
9%
Manufacturing Company
9%
Financial Services Firm
7%
Software R&D Company
29%
Comms Service Provider
9%
Financial Services Firm
7%
Manufacturing Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 4
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
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