Compare SAP vs Sitecore | IT Central Station

SAP Based on 321 reviews.	Sitecore Based on 1 review.
Top Comparisons
Sitecore Digital Marketing System vs. SAP CRM Compared 0% of the time.	SAP CRM vs. Sitecore Digital Marketing System Compared 1% of the time.
Overview
Information Not Available	Sitecore is a customer experience management company that provides web content management and multichannel marketing automation software. The company was founded in 2001.
Sample Customers
SAP CRM: Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc. Qualtrics Customer Experience: Aetna, 1 800 Contacts, GE	Sitecore Digital Marketing System: easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee Sitecore Customer Engagement Platform: Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Popular Solutions
SAP BusinessObjects Business Intelligence Platform 9 reviews SAP ERP 9 reviews SAP HANA 9 reviews
Top Industries
Software R&D Company 29% Comms Service Provider 9% Manufacturing Company 8% Financial Services Firm 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joe Fernandes
Asst. Senior IT Manager at a retailer
What is our primary use case?
We are an automotive dealer for Toyota, Lexus, Kia, Ford and several other reputed…
Read full review of SAP NetWeaver Business Warehouse »
Andray Sander
Mobile Application Developer at a tech services company
What is our primary use case?
I use SAP CRM as a freelancer and IT professional. This has given me the opportunity to…
Read full review of SAP CRM »
Darien Khairy
Sr. Supervisor HR at a comms service provider
What is our primary use case?
We use the private deployment model of this solution.
How has it helped my
…
Read full review of SAP SuccessFactors »
Anonymous User
User at a logistics company
What is our primary use case?
We have been using this solution for story development on the cloud.
How has it
…
Read full review of SAP Analytics Cloud »
Bigr67
Manager for BI at a manufacturing company
What is our primary use case?
We are currently using the on-premise deployment model. We have just started…
Read full review of SAP BW/4HANA »

Review 1 of 5

No Data Available

Customer Service

Deepanshu Golane
Senior Associate Consultant at a tech services company
I have not had the chance to directly connect to the technical team for the cloud system. However, I have interacted...
Read full review of SAP Cloud Platform »
Carl Haas
IT Specialist - Crystal Reports / SQL Server at a construction company
Customer Service: Excellent. The sales reps and the technical support folks have been very supportive and have always...
Read full review of SAP Crystal Reports »
Muzaffer Yontem
Project Delivery Manager at a tech vendor
I think it may be that SAP can improve in the area of customer support because SAP is historically a data solution...
Read full review of SAP Data Services »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Hybris Commerce »
Anonymous User
Consultant at a tech services company
A 10 out of 10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Team Leader at a tech company
The level of technical support was good. They were always quick to solve problems with a high level of impact on our...
Read full review of SAP HCM »
Anonymous User
BI Expert at a healthcare company
Customer Service: Customer Service from SAP is good. Not stellar and not horrendously bad. I give them 6.5 out of...
Read full review of SAP Crystal Reports »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP IQ »
Chetan Niloor
MSSQL DBA,SAP IQ DBA/ASE at NuWare Systems LLP
Average.
Read full review of SAP IQ »
Anonymous User
Senior Consultant at a tech company
8/10. Customer service is good, but it still can be further improved in terms of response times with issue fixes.
Read full review of SAP Lumira »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
Anonymous User
Director at a tech consulting company
I've never needed to use customer service/technical support.
Read full review of SAP Crystal Reports »
Anonymous User
Principal Consultant at a financial services firm
I would rate technical support average to good.
Read full review of SAP SuccessFactors »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
AlmiroRocha
Information Technology Infrastructure Manager
We have used the technical support team once, and their service was very good.
Read full review of SAP NetWeaver »
Anonymous User
Senior SAP HCM Lead Consultant at a tech services company
Technical support is 8/10.
Read full review of SAP HCM »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
Anonymous User
Senior Application Analyst at a healthcare company
Customer Service: Customer service was great I had a couple questions and they walked me thru it quick and easy....
Read full review of SAP Crystal Reports »
Anonymous User
Senior Programmer - DB Mgt & Crystal Reports at a software R&D company
Terrible, if it wasn’t for the Google community there would not be any support at all.
Read full review of SAP Crystal Reports »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
Anonymous User
SAP Business Objects Architect at a tech company
My personal experience with the SAP engineers is that they are very supportive and develop personal connections easily.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Jam »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
Johan Bornman
Snr DBA at a insurance company
Technical support for the product has become almost nonexistent for this product. There are no real agents because...
Read full review of SAP IQ »
Soham Ray
SAP Project Manager at a construction company
The support that we have been getting has been great.
Read full review of SAP HCM »

Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

SAP vs Sitecore

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my

What is our primary use case?

How has it

What is our primary use case?