Compare SAP vs SMA Technologies

SAP

Based on 1316 reviews.

SMA Technologies

Based on 56 reviews.

Latest Research

Buyer's Guide

SAP Analytics Cloud vs. SAP BusinessObjects Business Intelligence Platform

March 2024

SAP BusinessObjects Business Intelligence Platform vs. SAP Analytics Cloud

Updated: March 2024

Sample Customers

SAP Analytics Cloud

Live Oak Bank

Popular Solutions

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

OpCon

8 reviews

Top Industries

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

33%

Computer Software Company

13%

Insurance Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MustansirManasawala
Information Technology Manager at TK Elevator
We use the tool for financial accounting, project management, sales and invoicing, and accounting inventory management.
Read full review of SAP Business ByDesign »
Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at SAUERESSIG Group
I use SAP for the procurement and planning department. However, my company has an SAP implementation in every...
Read full review of SAP Lumira »
Anand_Kumar
Enterprise Architect - Application & Analytics at DXC Technology
We are using SAP NetWeaver as middleware for connectivity. The way it is being used is systematical. We are proposing...
Read full review of SAP NetWeaver Enterprise Portal »
ShahzadRafique
Chief operation management at AutoSoft Dynamics Pvt Ltd

Read full review of SAP Mobile Platform »
Anonymous User
Central Procurement Head at a manufacturing company
We are using this solution in the very basic form. I just use it for the approval process.
Read full review of SAP Ariba Procurement »

Review 1 of 5

MartinTargett
Consultant and Contractor at NYSDOT
We chose OpCon to replace a scheduling package that was controlling approximately 10,000 batch jobs every day. So the...
Read full review of OpCon »

Review 1 of 1

Customer Service

Ankit Mehta
Partner and Co-founder at Adnate IT Solutions
The solution's technical support is good.
Read full review of SAP Extended Enterprise Content Management »
Narayansingh Bhandari
Manager IT (SAP) at CLASSIC MARBLE COMPANY PRIVATE LIMITED
We have raised a couple of queries and received responses to all of them.
Read full review of SAP Analytics Cloud »
SumitKhanna
Process Excellence Head at Indian Institute of Management Indore
The technical support is prompt in their responses.
Read full review of SAP Signavio Process Intelligence »
Manish Chhatbar
SAP finance practice at Inteliwaves
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
TarunPanchal
Sr. SAP System Admin at a tech vendor
The technical support from SAP is really good every time.
Read full review of SAP Business One »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Cloud Platform »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Anonymous User
Works at a logistics company
This solution has excellent support and customer service. It is the best compared to other vendors that I have dealt...
Read full review of SAP Analytics Cloud »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Associate Partner at a tech services company
Technical support depends on the size and type of company. Multiple support levels are available.
Read full review of SAP Master Data Governance »
Anonymous User
Senior BI Project Manager at a tech services company
SAP Support is next to useless in many cases. Out of more than 100 tickets created by a project team in one of my...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior IT Manager
We rely both on our own technical team for the managing of the solution's technical infrastructure and on the...
Read full review of SAP S/4HANA »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
RajendraSapke
Head of Information Technology at Biogenomics Limited
We use support from a third-party company. We do not use the vendor's support.
Read full review of SAP Business One »
Anonymous User
Business Intelligence & Data Management Director at a manufacturing company
We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Director - SAP Mid Market at a tech services company
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAP consultant at a tech services company
Basically, the developers that are building the tool are responsible for maintaining the tickets on second level....
Read full review of SAP Identity Management »
Jesús Antonio Santos Giraldo
Development Specialist at a healthcare company
We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we...
Read full review of SAP ERP »
Ravikanth Kotagiri
Vice President at Ayurvet Limited
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality...
Read full review of SAP Business One »
RanjitShekdar
Project manager at a tech services company
The support for SAP Analytics Cloud could use some improvement because if the client is pretty important, my company...
Read full review of SAP Analytics Cloud »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
Anonymous User
SAP BI AMS Lead at a consumer goods company
You have to pay to get the good service. The really nice thing about is that tech support is performed across the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
Lilian Garcia
Director of Strategic Projects at a tech services company
I haven't used their technical support. We have a developer for any help.
Read full review of SAP Business One »
Anonymous User
Azure Cloud Solution Architect(CSA) at a tech services company
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've...
Read full review of SAP ERP »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to...
Read full review of SAP Business One »
Anonymous User
Manager, Enterprise Reporting Systems, Information Technology
On a scale of one to five, with five being outstanding and one being horrible, I'd say technical support rates a four.
Read full review of SAP Lumira »
Anonymous User
Executive Director at a tech services company
The technical support is quite good.
Read full review of SAP HCM »

Review 1 of 30

Shawn Goodrich
Systems Architect at Five Points Bank
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Tom Gibson
IT Analyst I at REDWOOD CREDIT UNION
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
Manager of Remote Services at DOW CHEMICAL EMPLOYEES' CREDIT UNION
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a wholesaler/distributor
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
TobyFinnegan
Director of IT at PACIFIC MARINE CREDIT UNION
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at Hapo Community Credit Union
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Janice Scott
Former Associate Dean of Enterprise Systems at PASCO HERNANDO STATE COLLEGE FOUNDATION INC
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at CBC Federal Credit Union
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
Anonymous User
Senior Administrator OpCon at a financial services firm
Unfortunately, we can no longer reach their technical support by phone. They now only assist through email or their...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at Procedata
The technical support is good.
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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