Compare Delinea vs SAP

Delinea

Based on 57 reviews.

SAP

Based on 1314 reviews.

Latest Research

Buyer's Guide

SAP Identity Management vs. SailPoint IdentityIQ

March 2024

SailPoint IdentityIQ vs. SAP Identity Management

Updated: March 2024

Sample Customers

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Popular Solutions

Delinea Secret Server

20 reviews

Delinea Privileged Access Service

7 reviews

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

Top Industries

Educational Organization

27%

Computer Software Company

12%

Financial Services Firm

Government

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Siva Jp
Principle Architecture at LTIMINDTREE
The solution is used for privileged access control. It is used to provide controlled access to the SREs and data...
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
We've used it for auto-discovery, and password management on mainframes, networks, applications, and firewalls. We've...
Read full review of Delinea Secret Server »

Review 1 of 2

AhmedHaridy
Managing Director at Emkan
The SAP Integration Suite has been used in various projects to streamline business processes. For instance, we...
Read full review of SAP Integration Suite »
Venkat Sivaprakash
Management Consultant at Accenture
In my company, we use SAP Signavio Process Intelligence when given certain constant parameters, we can look at how...
Read full review of SAP Signavio Process Intelligence »
AhmedHaridy
Managing Director at Emkan
The tool is valuable for two reasons: design and development and regular operations. If you're using any SAP product,...
Read full review of SAP IT Operations Analytics »
Anonymous User
Works
Our primary use case of SAP is for data governance, access management, and historical reporting. We're a global...
Read full review of SAP Information Steward »
Khalil AbdulrahmanAlasbahi
Commercial Manager at Natco Information technology
Our company uses the solution for our accounting system and our services department. We have 60 companies so we take...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Siva Jp
Principle Architecture at LTIMINDTREE
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
Read full review of Delinea Privileged Access Service »
Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support team has helped us with a lot of situation and are great.
Read full review of Delinea Privileged Access Service »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Subhash Mahato
Associate Software Engineer at NathCorp
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Siva Jp
Principle Architecture at LTIMINDTREE
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
Read full review of Delinea Secret Server »
Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Md MustafizurRahman
Assistant Manager, Cyber Security at BracNet Limited
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
I rate Delinea support 10 out of 10. It's good, but I don't need it often. Sometimes I need help with configuration....
Read full review of Delinea Secret Server »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
Read full review of Delinea Secret Server »
Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Delinea Secret Server »
Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
Read full review of Delinea Secret Server »
Anonymous User
System Analyst at a computer software company
Technical support is very good.
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »
Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
Read full review of Delinea Secret Server »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Senior Quality Analyst at a computer software company
I have not contacted the support from Delinea Secret Server.
Read full review of Delinea Secret Server »
Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
Read full review of Delinea Secret Server »
FabioPericoli
Director / Engineer at Provincia
Technical support is fine but as I said, it could be a little more friendly.
Read full review of Delinea Secret Server »
Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »

Review 1 of 30

Tariq Taj
Data Engineer at NDIS
Customer service is reasonable, not great.
Read full review of SAP CRM »
PrateekBansal
Manager at Mitsubishi Electric in India
The solution's technical support is good.
Read full review of SAP ERP »
Rachid Amghari
Expert Technique & Solution Designer at Freelancer
SAP hybrid technical support is good. When we have an issue, we simply communicate with them and they provide us with...
Read full review of SAP Hybris Commerce »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
There is no problem with SAP Analytics Cloud support. I do think there should be some training provided. We only have...
Read full review of SAP Analytics Cloud »
Shylaraj AK
Senior Architect at a construction company
Technical support is the same as that provided by the cloud platform. We are a premier partner with a premium SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
We have in-house support but can use external support when necessary.
Read full review of SAP ERP »
AjayKumar7
Manager, Business Analytics, BI Lead at Capgemini
Technical support could be improved. I would rate them 2.5 out of 5.
Read full review of SAP ERP »
SaadatTaghi
Emerging Cloud Solution Architect at a tech services company
The online support from SAP I have used has been good.
Read full review of SAP PowerDesigner »
PedroJimenez
Solution Advisor at NBTeam
Customer service and support are good.
Read full review of SAP ERP »
VINCENTWU
Project Manager at a manufacturing company
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Anonymous User
Entrepreneur at a tech services company
Their technical support is all right.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
Venu Satya Kolapalli
Vice President at StarTek
We had some issue with support in the past because they did not have enough availability. However, they have improved...
Read full review of SAP HANA »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
RajPatnaik
SAP Platform Advisory at a tech services company
There are different levels of support, with some requiring additional fees. I am not happy with any of the support I...
Read full review of SAP ERP »
Mart Rentoria
Innovation and Technology Head at APPTech
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
AndreeaSoloi
Process Excellence Manager at a healthcare company
Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked...
Read full review of SAP Signavio Process Manager »
Anonymous User
Manager Finance at a tech services company
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are...
Read full review of SAP HCM »
Ali Mirnia
Chief Executive Officer at Redment
We've dealt with technical support in the past. It wasn't that good. Sometimes the information we received from them...
Read full review of SAP HANA »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Hybris Commerce »
Murugesh Vellu
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
We get technical support from our external consultants. Whenever required, we also directly get technical support...
Read full review of SAP ERP »
Robert Solomons
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Anonymous User
BI/BO Hana Application Consultant at a manufacturing company
Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Tim
System & Network Engineer at a tech services company
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
FranciscoSantos
Director at Pixel Studio PTY
Their technical support is good. If I need something I just need to write down a note and that'll be the case. There...
Read full review of SAP BW4HANA »
Vijayaraguraman Rajaram
Senior Technical Manager at a tech services company
I have not used technical support.
Read full review of SAP Cloud Platform »
Faisal_Khan
Head of HR at HOH
The customer service and support was good. There were very helpful.
Read full review of SAP HCM »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
Solution Architect - SAP Banking at a financial services firm
We are satisfied with technical support.
Read full review of SAP Process Orchestration »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.