Compare SAS vs Splunk | IT Central Station

SAS Based on 49 reviews.	Splunk Based on 98 reviews.
Top Comparisons

Overview
SAS Institute is an American developer of analytics software based in Cary, North Carolina. SAS develops and markets a suite of analytics software, which helps access, manage, analyze and report on data to aid in decision-making. The company is the world's largest privately held software business SAS has developed a model workplace environment and benefits program designed to retain employees, allow them to focus on their work, and reduce operating costs. It provides on-site, subsidized or free healthcare, gyms, daycare and life counseling services.	Information Not Available
Sample Customers

Popular Solutions
SAS Enterprise Guide 8 reviews SAS Analytics 4 reviews SAS Visual Analytics 2 reviews	Splunk 58 reviews Splunk User Behavior Analytics 10 reviews Splunk Insights for Infrastructure 2 reviews
Top Industries
Software R&D Company 21% Financial Services Firm 13% Government 8% Media Company 7%	Software R&D Company 24% Financial Services Firm 13% Comms Service Provider 12% Media Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arthur Tabachneck
CEO at a tech services company
What is our primary use case?
Setting national auto insurance rates based on predictive analytics. SAS Analytics…
Read full review of SAS Analytics »
Abdul Samad Gabru
Director at PurpleOak Investments
What is our primary use case?
I have always worked in data analysis, data warehousing and information services in the…
Read full review of SAS Data Management »
Anonymous User
IT Project Manager
How has it helped my organization?
Quick deployment to dashboards and analytics features (using SAS Visual Statistics…
Read full review of SAS Visual Analytics »
Anonymous User
Statistician
What is our primary use case?
We use SAS EG to manipulate large datasets and prepare them for actuarial analysis with…
Read full review of SAS Enterprise Guide »

Review 1 of 4

Anonymous User
Engineering Manager at a manufacturing company
What is our primary use case?
It is mostly centralized logging, a whole bunch of BI metrics, and an aggregation point,…
Read full review of Splunk »
Genrlmgr67
Senior Security Engineer at a government
What is our primary use case?
Our primary use is intrusion detection and analysis. It is a great product because it is…
Read full review of Splunk User Behavior Analytics »
Anonymous User
CEO
What is our primary use case?
For us, we use this product to create a special kind of log. It just logs everything for…
Read full review of Splunk Insights for Infrastructure »

Review 1 of 3

Customer Service

Juraj Cichansky
Business Analyst at a tech services company

Read full review of SAS Visual Analytics »
Juan Vidal Gil
Project Manager - Business Intelligence at www.datademy.es
Customer Service: I would rate them high as they're good and quick. Technical Support: I would rate them high as...
Read full review of SAS Visual Analytics »
V Shekhar Avasthy
Chief Data Scientist & Principal Consultant, StatLabs® at Facts n Data at a consultancy
Email based support has a turnaround time of about 24 hours which is not good.
Read full review of SAS Enterprise Miner »
Donald Wildeboer
Information Analyst at a financial services firm
Support at universities used to be limited, but I hear this is changing.
Read full review of SAS Analytics »
Abdul Samad Gabru
Director at PurpleOak Investments
I'm satisfied with the support I get from the company when I need it. Online support is very good. I don't have a...
Read full review of SAS Data Management »
Juan Vidal Gil
Project Manager - Business Intelligence at www.datademy.es
An eight out of 10.
Read full review of SAS Enterprise Guide »
Anonymous User
Architect at a tech services company
Customer Service: That is the only area where SAS needs to look into. It was just satisfactory.Technical Support: Good
Read full review of SAS Enterprise GRC »
Anonymous User
Performance Management/VP at a financial services firm
Customer Service: I would give a rating of 6/10 as some of the questions/issues we posted are still not resolved...
Read full review of SAS Activity-Based Management »
Anonymous User
IT Project Manager
Seven out of 10 for the SAS Support home page and direct support.
Read full review of SAS Visual Analytics »
Anonymous User
Junior Business Analyst at a tech services company
Customer Service: The customer service provided was valuable. Customer Intelligence Manager and Support team closely...
Read full review of SAS Visual Analytics »
Anonymous User
Senior Software Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAS Visual Analytics »
Ashwini Reddy
MSc. Health Informatics at a professional training and coaching company
Good.
Read full review of SAS Visual Analytics »
Anonymous User
Principal & Manager at a consultancy
Customer Service: High Technical Support: High
Read full review of SAS Data Management »
Anonymous User
Senior Manager, Group Analytics at a financial services firm
Excellent service as usual from SAS.
Read full review of SAS Visual Analytics »
Anonymous User
Analyst at a consultancy
4/10 - customer support experience has been quite poor. Perhaps this is to do with the fact that SAS India outsources...
Read full review of SAS Visual Analytics »
Anonymous User
Business Intelligence Consultant
Customer Service: After becoming a SAS Company the customer service has improved.Technical Support: From our...
Read full review of SAS Data Management »
Anonymous User
Senior Software Engineer at a pharma/biotech company
Customer Service: Customer Service was poor Technical Support: Only a few people actually had in-depth knowledge
Read full review of SAS rPath [EOL] »
Anonymous User
CEO at a financial services firm
I would rate the level of technical support as very low.
Read full review of SAS Activity-Based Management »
Anonymous User
Architect at a comms service provider
Customer Service: When DataFlux was a standalone company, the customer service deserved an A+ rating. Now that it is...
Read full review of SAS Data Management »
Anonymous User
Data Analyst at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAS Visual Analytics »
Anonymous User
Manager
Customer Service: Good. Technical Support: Good.
Read full review of SAS Activity-Based Management »
Anonymous User
Analyst/Programmer/Cellular TL at a tech services company
South Africa does not have enough people experienced in SPM to give proper support in terms of maintenance and...
Read full review of SAS Strategic Performance Management »
Anonymous User
Manager MDM
Customer Service: 8/10. Technical Support: 7/10.
Read full review of SAS Data Management »
Anonymous User
Statistician
SAS has absolutely excellent technical support. I've reached out on multiple occasions for various issues, usually...
Read full review of SAS Enterprise Guide »
Anonymous User
Principal Engineer Processing at a mining and metals company
3/10
Read full review of SAS Visual Analytics »
Anonymous User
Project Analyst - SAS at a renewables & environment company
Excellent. From installation to implementation, if there wasn’t a SAS consultant on site helping us work through the...
Read full review of SAS Visual Analytics »
Anonymous User
Data Scientist at a financial services firm
Customer Service: SAS has generally pretty good service. However, for this specific software there didn't seem to be...
Read full review of SAS Activity-Based Management »

Review 1 of 27

Colt Rodgers
Infrastructure Engineer at Zirous, Inc.
I have not personally dealt with customer service/technical support.
Read full review of Splunk »
Jerry Castille
Chief Architect at Pathmaker Group
I haven't heard any complaints about the technical support.
Read full review of Splunk »
Ken Orr
Security Engineer at a tech services company
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk »
Timur Baitenov
Technical Director at a tech services company
The technical support is quite good.
Read full review of Splunk »
Christopher Mooney
Incident Manager at a tech services company
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk »
david hourani
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Ali Tamimi
General Manager at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Rudi Wicaksono
Architecture and Security Team Leader at Offshore North West Java (ONWJ)
Splunk needs local technical support.
Read full review of Splunk »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
Yosef Tavin
Devops Engineer at Controlup
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk »
AmirJalilzadeh
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk »
Anonymous User
Security Architect at a comms service provider
Other teams have told me that the technical support is pretty good.
Read full review of Splunk »
Anonymous User
Java Technical Lead at a insurance company
Not even Splunk's support guy, who came to our firm, could help with defining proper role management.
Read full review of Splunk »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk »
Anonymous User
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
Anonymous User
Products Manager at a tech services company
Technical support is good.
Read full review of Splunk »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Genrlmgr67
Senior Security Engineer at a government
If you implement something with this product I think you need one-year technical support. But the first thing you...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk »
Krishnaprasath Govindarajilu
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk »

Review 1 of 30

Technical Support

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SAS vs Splunk

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?