Compare Sauce Labs vs Worksoft

Sauce Labs

Based on 113 reviews.

Worksoft

Based on 64 reviews.

Sample Customers

Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Sauce Visual

Autodesk

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

1 reviews

1 reviews

1 reviews

8 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

17%

Comms Service Provider

Healthcare Company

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
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Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »
Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
We create banking software and we use this product for testing. We have different business units and we set up an...
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Review 1 of 3

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Joel Alonzo
Product Manager - Data & APIs at a marketing services firm
I work with a lot of different vendors, but the number-one thing about Sauce Labs is their ability to respond to...
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Andy Antes
Senior Software Engineer at a computer software company
I have not personally used Sauce Labs' technical expertise to assist us with integration or for implementing...
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Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
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Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
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Anonymous User
Technology Development Program Intern at a healthcare company
Customer Service: 10/10 Technical Support: 9/10
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Sarah Barefoot
Senior Quality Assurance Manager at a financial services firm
The support is fantastic. We have monthly meetings with Sauce Labs. Even if I have questions, I can just reach out to...
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Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
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Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
The sales group was easy to work with. We had a service account representative, which is a nice setup. They handle...
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Anonymous User
Quality Assurance at a tech company
Customer Service: Their customer service is good. Technical Support: Their technical support is great.
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Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
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Anonymous User
Health Systems QA Automation Engineer (SDET) at a healthcare company
Customer Service: Excellent, so far. Technical Support: Excellent, so far.
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Anonymous User
Works at a insurance company
Customer Service: Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to...
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Anonymous User
QA Manager at a tech company
Customer Service: Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even...
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Anonymous User
QA Engineer at a retailer
Customer Service: I have not used it. Technical Support: I have not used it.
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Anonymous User
Test Engineer at a media company
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a...
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Anonymous User
QA Director at Bridgetree
Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase...
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Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
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Anonymous User
Software Development Engineer at a computer software company
Customer Service: Haven't had the need to interact with them. Technical Support: Haven't had the need to call them.
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Anonymous User
Consultant at a tech vendor
Customer Service: Good. Technical Support: Good.
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Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
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Anonymous User
Software Development Engineer at a computer software company
I would rate support as an eight out of 10.
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Anonymous User
Team Lead at a tech vendor
Customer Service: Good. Technical Support: Good.
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Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
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Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
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Anonymous User
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support:...
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Anonymous User
QA Manager at a tech services company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Team Lead at a retailer
Customer Service: Their customer service is good. Technical Support: Their technical support is good.
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Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
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Anonymous User
Test Engineer II at a tech services company
Customer Service: Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or...
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Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
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Review 1 of 30

Susree Mohanty
Senior Test Automation Architect at Capgemini
The technical support for Worksoft Certify was really impressive. It was really good. We needed to create new...
Read full review of Worksoft Certify »
VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Priyanka-Agarwal
Quality Assurance Project Manager at Accenture
Worksoft provides good technical support. They've helped us resolve issues numerous times. It's wonderful.
Read full review of Worksoft Certify »
Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Anonymous User
System Engineer at a transportation company
Worksoft technical support is pretty good. A few times where we upgraded, our team members communicated everything to...
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Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
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Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
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Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
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Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
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Santhi George
Testing & Quality Assurance Manager at Johnson Matthey Plc
Our interactions with technical support has not been the best always and there is room for improvement especially...
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Euronica Olivier
Quality Assurance Manager at CHEP
Their technical support works with us, which is good. Working with them has been a collaborative process.
Read full review of Worksoft Certify »
Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
Read full review of Worksoft Certify »
Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
Read full review of Worksoft Certify »
Piyush Lohana
SQA Test Automation Lead at Brambles
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
Read full review of Worksoft Certify »
Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
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Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
Read full review of Worksoft Certify »
Paul Pandian
Principal Consultant at a tech services company
A lot of our customers have used the technical support. Worksoft has a very good customer success team, as well as...
Read full review of Worksoft Certify »
Anonymous User
Senior Manager, QA & Testing at a mining and metals company
We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from...
Read full review of Worksoft Certify »
Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
Read full review of Worksoft Certify »
Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
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Anonymous User
Automation Test Specialist at Lennox International
The technical support is pretty good. However, their first response is usually late. Once they start responding, it...
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Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »
Anonymous User
QA Manager at a manufacturing company
Worksoft technical support is very helpful, very knowledgeable. Whenever we've had an issue, they've responded very...
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
Read full review of Worksoft Certify »
Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
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Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
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Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
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Divya Nayak
Team Leader at SOAIS
The technical support is very good. They are helpful and provide solutions on time and very quickly.
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Review 1 of 30

Technical Support

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