ServiceNow vs Spiceworks

ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.

Spiceworks is a professional network for the information technology industry that is headquartered in Austin, Texas. Spiceworks is an online community where users can collaborate and seek advice from one another and also engage in a marketplace to purchase IT-related services and products. In 2005, Scott Abel, Jay Hallberg, Greg Kattawar and Francis Sullivan began discussing ways to build a social network for IT professionals where users could help one another solve common tech problems.