ServiceNow vs VMware

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ServiceNow
Based on 426 reviews.
VMware
Based on 2268 reviews.
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Overview
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Security Operations
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
vCloud Director
MicroStrategy, National Democratic Institute, and NYSE Euronext.
VMware Aria Cost powered by CloudHealth
Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas
VMware Aria Automation
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
VMware Aria Operations
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
vCenter Orchestrator
Beiersdorf Shared Services
VMware Service Manager
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Apteligent
AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego
VMware Aria Operations for Applications
1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
vRealize Network Insight
NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet
VMware Carbon Black Cloud
ALLETE belk
VMware Carbon Black Endpoint
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
VMware vCenter
1. Amazon 2. Apple 3. ATT 4. Bank of America 5. Cisco Systems 6. CocaCola 7. Dell 8. ebay 9. Facebook 10. Google 11. HP 12. IBM 13. Intel 14. JPMorgan Chase 15. LinkedIn 16. Microsoft 17. Netflix 18. Oracle 19. PayPal 20. SAP 21. Siemens 22. Tesla 23. Toyota 24. Twitter 25. Visa 26. Walmart 27. WeWork 28. World Bank
Popular Solutions
Top Industries
Educational Organization
16%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
7%
Educational Organization
13%
Computer Software Company
13%
Financial Services Firm
11%
Comms Service Provider
10%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
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