ServiceNow vs Zoho

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ServiceNow
Based on 159 reviews.
Zoho
Based on 25 reviews.
Top Comparisons
Compared 0% of the time.
Compared 1% of the time.
Compared 22% of the time.
Overview
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Information Not Available
Sample Customers
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform: experian, beachbody, health partners
ServiceNow Customer Service Management: Siemens Healthineers, SAP SuccessFactors, Asurion
Zoho Creator: Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Zoho Desk: Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Popular Solutions
Top Industries
Computer Software Company
36%
Comms Service Provider
13%
Government
7%
Financial Services Firm
6%
Computer Software Company
27%
Comms Service Provider
21%
Media Company
6%
Educational Organization
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
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Customer Service
Review 1 of 30
Review 1 of 19
Technical Support
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