Compare ServiceNow vs Zoho | IT Central Station

ServiceNow Based on 106 reviews.	Zoho Based on 15 reviews.
Overview
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.	Information Not Available
Sample Customers
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow	Zoho Creator: Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert Zoho Desk: Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Popular Solutions
ServiceNow 26 reviews ServiceNow Security Operations 1 reviews	Zoho Reports 2 reviews
Top Comparisons
BMC Helix Remedy vs. ServiceNow Compared 17% of the time.	Caspio vs. Zoho Creator Compared 26% of the time. ManageEngine ServiceDesk Plus vs. Zoho Desk Compared 86% of the time.
Top Industries
Financial Services Firm 18% University 11% Energy/Utilities Company 8% Pharma/Biotech Company 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SeanHook
System Architect at a pharma/biotech company
What is our primary use case?
We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our…
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Philip Lord
Sr. Global PLM Project Manager at a manufacturing company
What is our primary use case?
Deployment to customers looking to vastly reduce security incident response time and…
Read full review of ServiceNow Security Operations »

Review 1 of 2

CraigWillis
Business Development Director
What is our primary use case?
We use Zoho Reports for process, organisational analysis, and improvement. This means…
Read full review of Zoho Reports »

Review 1 of 1

Customer Service

Idan Harel
Managing Director at a tech services company
Quick, friendly, and efficiently responsive customer support.
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Bruno Pires
IT Governance Senior Consultant at a consultancy
A nine out of 10.
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Mir Razvi
Sr. ServiceNow Developer at a tech services company
Usually, we don't reach out to ServiceNow until we know the problem is not in our hands. As a gold partner, our...
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Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a tech vendor
I haven't had a chance to check technical support myself, but my colleagues say it could be faster. But in comparison...
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Sai Geetha Dasariraju
ServiceNow Developer
If there is an issue we raise a high-level ticket. We usually get a response within a day or, if it a priority,...
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Anonymous User
Lead Software Engineer at a tech vendor
I would say there is a lot of room for improvement when it comes to technical support. There are times when I feel...
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Anonymous User
Program Manager
I don't have direct experience with them. I have six coordinators and two of them in particular work really well with...
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Anonymous User
Director of IT at a financial services firm
I'm not necessarily involved in the day to day support that we would have to reach out to. Our architect is more...
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Anonymous User
Project Manager at a financial services firm
I haven't been involved a lot with the support. I think that's going to change and I think I will get involved more...
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Anonymous User
Applications Analyst at a manufacturing company
They're responsive, had no problems with them. Any time we did have an issue, we submitted a ticket, and they'll get...
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Anonymous User
Infrastructure Architect at Cognizant
The biggest part is the ServiceNow community. It's very active, and you can just type anything in Google, it's very...
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Anonymous User
Supervisor of Training and QA at a university
The support's been excellent. Our local rep has been excellent and I haven't personally reached out to technical...
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Anonymous User
CEO at a tech services company
Very knowledgeable and very quick. The questions that we've had to have, or issues that we've had, we've had them...
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Anonymous User
Solution Consultant
This really depends on what the issue is. When you start venturing outside of the base system functionality, they...
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AssistVP33
Assistant Vice President at a financial services firm
On a scale of one to 10, I would rate technical support as a seven.
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Anonymous User
Senior Technical Manager at a religious institution
It was implemented by our engineering group, so my supports go straight to them. My understanding is that our...
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Anonymous User
Sr. Developer at a tech company
I'd say it's fairly good. The bigger they've got, the more I guess standardized their high systems become. Usually if...
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SnrConsultany580
Senior Consultant at a tech services company
Depends how big account the customer is for ServiceNow.
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Anonymous User
Business Analyst at a consultancy
I have nothing to say about support. It's just nice.
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Anonymous User
Production Engineer at a healthcare company
I'd say they're proactive. Any of the tickets I've had open with them, they've gotten back to me in a timely manner...
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Anonymous User
ServiceNow Developer at a non-tech company
Ninety percent of the time the people that respond to the high tickets that we open are really knowledgeable and...
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Anonymous User
Programmer Analyst at a transportation company
With my interactions with them, I would say that they're really good. I almost never have to escalate anything. It's...
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Anonymous User
Support Specialist at a insurance company
It's pretty good. I can say that for some things, obviously you can't know everything and we can't find everything,...
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Anonymous User
Infrastructure Support Engineer
Customer Service: 7-8/10. They have a difficult task, since they have to handle a wide variety of calls coming in to...
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Anonymous User
Technical Service Technician at a tech vendor
Customer Service: I'd rate their customer service an 8 out of 10. Technical Support: I'd rate their technical support...
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Uzzawal Agrawal
Associate Director at a consultancy
Out of ten, I would rate technical support at seven. Sometimes, it seems to me that even though we are looking for a...
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Anonymous User
IT Coordinator at a financial services firm
Here in Brazil, we have local support from a company called Fast Lane. They are the enterprise that did the...
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Anonymous User
Developer at a healthcare company
They are doing very well. We have two process. One from the self-service page, the self service page, you can do...
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Anonymous User
Director of Channels and Alliances at a tech vendor
Their technical support is very good. We're in the partner program so we have a different development program. We...
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Anonymous User
Software Developer at a university
They've been great. I haven't used them much in the year that I've done it. I've only had maybe two incidents logged,...
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Review 1 of 30

Mark Thurman
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
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Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
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Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
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Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
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Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
user34323
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
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Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
Read full review of Zoho CRM »
CraigWillis
Business Development Director
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
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Fabio Bilicki
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
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Review 1 of 11

Technical Support

No Data Available

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ServiceNow vs Zoho

What is our primary use case?

What is our primary use case?

What is our primary use case?