Compare SAP vs SoftExpert

SAP

Based on 1314 reviews.

SoftExpert

Based on 2 reviews.

Sample Customers

SAP Portfolio and Project Management

Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo

SAP BusinessObjects GRC

INEOS Melamines GmbH, Banco Galicia

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Extended Enterprise Content Management

Metropolitan Utilities District, MAN Diesel & Turbo

SAP Sustainability Control Tower

1. Coca-Cola 2. Unilever 3. Nestle 4. Procter & Gamble 5. Walmart 6. Johnson & Johnson 7. PepsiCo 8. IBM 9. Microsoft 10. Siemens 11. General Electric 12. 3M 13. Schneider Electric 14. Philips 15. Adidas 16. BMW 17. Audi 18. Volkswagen 19. Toyota 20. Honda 21. Samsung 22. LG Electronics 23. Apple 24. Google 25. Facebook 26. Amazon 27. Intel 28. Cisco Systems 29. HP Inc. 30. Dell Technologies 31. Oracle 32. Accenture

SoftExpert BPM

Coca Cola, CRODA, CSN, Abril, Midea Carrier

SoftExpert EAM

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert ECM

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert GRC

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert PPM

Marcegaglia, Simoldes Group, Midea Carrier, CSN - Companhia Siderúrgica Nacional

Popular Solutions

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

SoftExpert BPM

1 reviews

Top Industries

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Computer Software Company

17%

Financial Services Firm

13%

Real Estate/Law Firm

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
The use cases depend on various factors, such as the integration of Microsoft front end and the authentication...
Read full review of SAP Identity Management »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
We use SAP Landscape Transformation Replication Server setup between our databases. We should always be prepared for...
Read full review of SAP Landscape Transformation Replication Server »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at Power International Holding
We leverage multiple services on the SAP Cloud Platform. Firstly, we utilize the BTP platform, which includes the...
Read full review of SAP Cloud Platform »
Anonymous User
Works
Our primary use case of SAP is for data governance, access management, and historical reporting. We're a global...
Read full review of SAP Information Steward »
Anonymous User
SAP Business Consultant - Support at NOVO Business Consultants AG
Automatisation and optimisation of business processes using SAP Workflow. Makes the information directly available to...
Read full review of SAP Ariba Invoice Management »

Review 1 of 5

Andrea González
Business Consultant at ITIS
We are using SoftExpert BPM for document management, workflow, and forms.
Read full review of SoftExpert BPM »

Review 1 of 1

Customer Service

MohammadShafiullah
MANAGER - IT SYSTEMS at Fabtech
We haven't really contacted the support team of SAP. For some functional stuff, we coordinated with an SAP partner.
Read full review of SAP Crystal Reports »
Rene Dorantes
IT Manufacturing Intelligence Chief at Productos Laminados de Monterrey
We contacted the technical support for SAP Data Quality Management three years ago, and they assisted us. They were...
Read full review of SAP Data Quality Management »
Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Cloud Platform »
Hisham Ismail
Vice President, SAP Support Operations at Snag Free
Tech support with SAP, including for modules like Employee Central, can sometimes be challenging, often requiring...
Read full review of SAP SuccessFactors Learning »
JiteshArora
Senior Consultant at Deloitte
Technical support from the SAP team has been good, and I would rate it at four on a scale from one to five.
Read full review of SAP Hybris Commerce »
Adam Elguennioui
SAP Consultant at SA&BC
I never tried to contact SAP's technical team directly because we haven't had the chance to do it in my company. In...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Senior HCM Consultant at a tech company
Technical support is 6/10.
Read full review of SAP ERP »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
Anonymous User
Database Senior Manager at a financial services firm
Average.
Read full review of SAP IQ »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Anonymous User
Data Architect, Enterprise Data Warehouse at a healthcare company
Customer Service: We have to go through our systems integrator (Telus). Technical Support: Technical support is not...
Read full review of SAP IQ »
ImranHasware
Vice President at Abacus Consulting
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
Read full review of SAP HANA »
ImranHasware
Vice President at Abacus Consulting
There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or...
Read full review of SAP ERP »
Anonymous User
Director/ Entrepreneur/ SAP CRM Functional
Customer Service: Customer service was good. Technical Support: We never used technical support.
Read full review of SAP Hybris PCM »
Anonymous User
Software Engineer at a manufacturing company
Their technical support is very good. The response time depends on how critical the problem is. They do give a proper...
Read full review of SAP Process Orchestration »
Anonymous User
Business Integration Manager at a financial services firm
Customer Service: We've had very good customer support. Technical Support: Technical support has been very good.
Read full review of SAP Crystal Reports »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Micky Ba
SAP technical consultant at N
The technical support services are good.
Read full review of SAP Business Warehouse »
Anonymous User
Data Architect at a pharma/biotech company
I did not use technical support.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
SAP EIM Practice Head - MDG, DS, IS, HANA, Cransoft, DSP at a tech services company
I have found them to be very helpful.
Read full review of SAP Master Data Governance »
Anonymous User
Director, Global Operations at a pharma/biotech company
Responses for enhancements can be slow.
Read full review of SAP HCM »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
SAVP Accounting Information System Manager at a insurance company
Customer Service: It's the best. Technical Support: It's the best.
Read full review of SAP ERP »
Anonymous User
Head- IT at a tech services company
Technical support could be better. When we have requested this, the tendency has been to instruct us to implement a...
Read full review of SAP HANA »
Srinivas Movva
SAP Solution Lead for US,Canada and Latam at a tech vendor
We've been happy with technical support.
Read full review of SAP Cloud Platform »
Suresh Yadav
Consultant at Astra Industrial Group
Our company has been in touch with the solution's technical support team seeking guidance whenever and wherever...
Read full review of SAP Business Warehouse »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Anonymous User
Senior Strategy Manager at a comms service provider
I have contacted technical support, they are generally very good.
Read full review of SAP BW4HANA »
Lilian Garcia
Director of Strategic Projects at a tech services company
I haven't used their technical support. We have a developer for any help.
Read full review of SAP Business One »

Review 1 of 30

Andrea González
Business Consultant at ITIS
I did not use the support from the vendor.
Read full review of SoftExpert BPM »
Anonymous User
CEO at hydron group
There's a time difference between our country the country where support is based of seven hours. In some cases, the...
Read full review of SoftExpert BPM »

Review 1 of 2

Technical Support

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