Compare Vision Solutions vs VMware

Vision Solutions Based on 25 reviews.	VMware Based on 1066 reviews.
Top Comparisons
VMware SRM vs. Vision Solutions Double-Take Compared 13% of the time.	Vision Solutions Double-Take vs. VMware SRM Compared 5% of the time.
Overview
Information Not Available	VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
Vision Solutions Double-Take: ABC Fine Wine & Spirits, Accessor Capital Management, Adventist Health, Alfa Bank, Alphawest Services, Ameristar Casinos, Ambrian Capital PLC	VMware SRM: Acorda Therapeutics, Columbia Sportswear, Mainfreight, Nippon Express, Sin Chew Media, Fisher & Paykel, Siam City Bank
Popular Solutions
MIMIX 1 reviews	VMware vRealize Operations (vROps) 126 reviews VMware vSphere 81 reviews VMware vRealize Automation (vRA) 77 reviews
Top Industries
No Data Available	Software R&D Company 29% Comms Service Provider 12% Manufacturing Company 7% Financial Services Firm 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Ramses
IT Consultant at a government
What is our primary use case?
We primarily use the solution for backup replication.
What is most valuable?
The…
Read full review of MIMIX »

Review 1 of 1

Amel Magouri
Senior Presales Engineer at a tech services company
What is our primary use case?
We are a software IT provider. I work with vCenter. We use it for our clients. It's for…
Read full review of vCenter Orchestrator »
Anonymous User
Virtualization at a university
What is our primary use case?
We are using this solution mostly for logging analytics and to see where things break.…
Read full review of Wavefront by VMware »
Heiko Kirchner
Global manager at a manufacturing company
What is our primary use case?
Manufacturing execution systems (MES) for production sites (production declaration,…
Read full review of VMware Service Manager »
Chris Magee
Pre-Sales Engineer at Secura
What is our primary use case?
We use the vCloud Director as a multi-tenanted cloud provider, and it's amazing. It…
Read full review of vCloud Director »
Reza Azimi
Infrastructure Engineer at a tech vendor
What is our primary use case?
Our primary use case for the solution is for log management.
What is most valuable?
…
Read full review of vRealize Log Insight »

Review 1 of 5

Customer Service

Jonathan B. Long
iSeries System Administrator at a consultancy
Customer Service: I was pleased with the response time and technical advice, especially in the initial roll-out....
Read full review of MIMIX »
Luis-Gonçalves
Technical Director at a tech services company
The technical support is at a very high level, and reachable 24 hours a day.
Read full review of MIMIX »
Mohamed Ramses
IT Consultant at a government
Technical support has been good.
Read full review of MIMIX »
FrantisekZustin
Migration Specialist at a tech vendor
We are in contact with the technical and sales support and they provide professional services in all aspects.
Read full review of Vision Solutions Double-Take »
Anonymous User
IT Architecture & Infrastructure Program Manager Consultant
A nine out of 10.
Read full review of MIMIX »
Anonymous User
IT Administrator at a museum or institution
Customer Service: 9 out of 10Technical Support: 9.8 out of 10
Read full review of MIMIX »
Anonymous User
Systems iSeries & HA administrator at a construction company
Customer Service: It's fine. Technical Support: It's professional.
Read full review of MIMIX »
Anonymous User
AS400 (iSeries) Senior System Administrator at a comms service provider
Customer Service: 10/10 - they have an excellent response rate. Technical Support: 10/10 - they are unbelievable,...
Read full review of MIMIX »
Anonymous User
IT & Comm Infrastructure Operations at a financial services firm
Customer Service: They have great 24x7 support, with very good and experienced employees. Technical Support: 9/10.
Read full review of MIMIX »
Anonymous User
Team Lead
Customer Service: The customer service rep I interacted with was very forth-coming and helpful. I will rate it very...
Read full review of Vision Solutions Double-Take »
Anonymous User
Independent IT Consultant at a tech services company
Customer Service: It's above average. Technical Support: It's above average.
Read full review of MIMIX »
Anonymous User
Sr. System Mngt Engineer - System Architect at a tech services company
Customer Service: We're satisfied with it. Technical Support: We're satisfied with it.
Read full review of MIMIX »
Anonymous User
Technical Analyst at a healthcare company
Customer Service: Customer service is very good, and can either be handled directly or through the Business Partner...
Read full review of MIMIX »
Anonymous User
Sr. Technical Consultant at a consultancy
Customer Service: Customer support is good but they do try to squeeze out those service dollars. Technical Support:...
Read full review of MIMIX »
Anonymous User
Senior Consultant at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Vision Solutions Double-Take »
Anonymous User
Business Systems Administrator at a financial services firm
Customer Service: Good. No concerns/issues. Technical Support: Excellent. Of the support personnel that I have dealt...
Read full review of MIMIX »
Anonymous User
Server Administrator at a healthcare company
Customer Service: Excellent. Their team is very knowledgeable and responsive. Technical Support: Excellent. Their...
Read full review of MIMIX »
Anonymous User
iSeries Power 7 Systems Administrator at a manufacturing company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of MIMIX »
Péter Reuss
AS/400 Technical Analyst at a tech services company
It is very professional, helpful, and experienced.
Read full review of MIMIX »
Dritan Hoxha
Application Manager
Nine out of 10.
Read full review of MIMIX »
Anonymous User
Technical Services Manager at a tech services company
Customer Service: Second to none Technical Support: Second to none
Read full review of Vision Solutions Double-Take »
Anonymous User
Systems Analyst AS/400
Customer Service: 8/10. Technical Support: 8/10.
Read full review of MIMIX »

Review 1 of 22

Paul Letta
Systems Administrator at a K-12 educational company or school
We've been with vSAN since the early days of ESX 5.5, when it first went general availability. In those early days,...
Read full review of VMware vSAN »
Mike Schreiber
Virtualization Engineer at Moraine park technical college
I have had to contact tech support once or twice. I had a little trouble getting the deployment set up so it would...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Infrastructure Engineer at United Financial Services
Our experience with technical support has been very good. Every time I've opened up support tickets, I've gotten...
Read full review of VMware vRealize Operations (vROps) »
Michael Perry
Vice President at a aerospace/defense firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of VMware vSphere »
Matt Baltz
Data Center Engineer at Strategic Solutions of Virginia
Technical support was very responsive, the technical support staff was. Specifically patching hosts, we inadvertently...
Read full review of VMware vSAN »
Anonymous User
Senior Systems Administrator at a energy/utilities company
Used tech support on couple of occasions, but no system-down type issues, just minor bugs.
Read full review of VMware vSphere »
Anonymous User
Network Lead at a tech company
On the current version, support is much better. I have a TAM and I have mission-critical support, so I usually get to...
Read full review of VMware vRealize Automation (vRA) »
Ahmed Ibrahim Aloulah
VMware Manager at a tech services company
The problem with vCloud Director is that there are not enough GSS engineers who can support us. Every time that I try...
Read full review of vCloud Director »
Anonymous User
Manager of Technical Support at a retailer
I would’ve said it was excellent until the last case. vSphere was running a bit slow, and the last case it took the...
Read full review of VMware vSphere »
Anonymous User
Infrastructure Engineer at a healthcare company
I have not had to use the technical support.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Technical Architect at a tech services company
I have called multiple times. I have been using this product for a while, in terms of deployment. I have managed some...
Read full review of VMware vRealize Automation (vRA) »
Allen Nussbaumer
Systems Administrator at a tech services company
We haven't had to use technical support. I do a lot of blog reading, so I look up my answers on my own. But tech...
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Senior Manager at a manufacturing company
Technical support is very good. I haven't used them in quite some time though, because we have on-staff VMware...
Read full review of VMware vSphere »
Anonymous User
System Administrator at a university
Customer Service: It's very good. Technical Support: It's very good.
Read full review of VMware vSphere »
Anonymous User
Systems Engineer at a transportation company
Customer Service: We've got an account manager. We also have an SE from VMware to help if I get stuck with support,...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Software QA Engineer at a tech company
Customer Service: Customer service needs a lot of improvement. They need to improve on keeping customers informed of...
Read full review of VMware vSphere »
Anonymous User
Systems Engineer at a healthcare company
Whenever I need help, I contact my local SE (sales engineer). He is very knowledgeable. When he can't answer me, he...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
CIO at a insurance company
Depending on what technical level you are on, they are responsive and very knowledgeable. Any time I have to use them...
Read full review of VMware vSphere »
Anonymous User
Field Service Engineer at a tech services company
Technical support is good.
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Systems Support Analyst at a tech services company
Customer Service: It is great. They really have a good service. Technical Support: The support service is very...
Read full review of VMware vSphere »
Anonymous User
Senior Systems Engineer at a retailer
It’s decent. Fairly responsive, not super great but adequate.
Read full review of VMware vSphere »
Anonymous User
Senior Manager, Infrastructure and Operations at a agriculture
I’ve never had to call VMware for any type of technical support, except maybe for one time when we had an issue with...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Principal Architect at Rackspace
At Rackspace, we get mission critical support from VMware. If we have any issues, we call directly into VMware, and...
Read full review of VMware vSphere »
Anonymous User
DevOps Engineer at a tech services company
We constantly use technical support and we've found it to be okay. At times I would like it to work faster. Of...
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Engineer at a tech services company
I used the technical support during upgrades. They came onsite and are very technical. They are very good
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Director Of Cloud Product Engineering at a media company
We have a good impression so far. We usually go through our TAM and get through to somebody who maybe is at a higher...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
IT Architect at a tech services company
Customer Service: We've found customer service to be average. Technical Support: Technical support used to be better....
Read full review of VMware vSphere »
Anonymous User
Data Center Manager at WSSC (Washington Suburban Sanitary Commission)
We use technical support a lot. It's good but they don't offer critical support for certain products. For example, we...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
CTO at a tech services company
I have used the technical support, but most of the time it comes down to the manufacturer of the hardware; Cisco or...
Read full review of VMware vSAN »
Anonymous User
Vice President, Systems Architect at a financial services firm
Some applications don’t perform well, so we engage our TAMs. The VMware engineering team works with TAMs.
Read full review of VMware vSphere »

Review 1 of 30

Technical Support

No Data Available

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Vision Solutions vs VMware

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?