Compare Workfront vs Zoho | IT Central Station

Workfront Based on 22 reviews.	Zoho Based on 15 reviews.
Overview
Workfront is a Lehi, Utah-based software company that develops web-based work management and project management software that features enterprise work management, issue tracking, document management time tracking and portfolio management. Workfront also has offices in EMEA. In 2015, the company was renamed from AtTask to Workfront. In 2001, entrepreneur Scott Johnson had an idea for a software package that would allow companies to better manage workflow and communication.	Information Not Available
Sample Customers
Workfront: Advance Autoparts, Emerson, Covario, Cisco, Caroma, TREK, Sapient Nitro, ATB, LexisNexis, CarPhone Warehouse	Zoho Projects: Intel, Jaguar, PWC, Yatra, Yale, Timex
Popular Solutions
Workfront 1 reviews	Zoho Reports 2 reviews
Top Comparisons
JIRA vs. Workfront Compared 14% of the time.	JIRA vs. Zoho Sprints Compared 100% of the time.
Top Industries
Financial Services Firm 23% Manufacturing Company 10% Real Estate/Law Firm 10% University 7%	Marketing Services Firm 16% Financial Services Firm 11% Retailer 9% Manufacturing Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Quality and Office Manager at a tech consulting company
What is most valuable?: Timesheets Planning Real time KPI control No need for ad hoc reports. • How has it...
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Review 1 of 1

CraigWillis
Business Development Director
What is our primary use case?: We use Zoho Reports for process, organisational analysis, and improvement. This...
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Review 1 of 1

Customer Service

Scott Sax, MBA, PMP, PMI-RMP
Associate Director, PMO
Customer Service: Excellent. We've always had good response time, and the representatives have been knowledgeable....
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Sam Montoya, CSM
Project Manager
Customer Service: I have not had one issue with Customer Service. They are generally quick to answer your questions...
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Maryland Tracy
Web Traffic Manager at a financial services firm
Customer Service: On a scale from 1 to 10, and 10 being the highest level a 10! Technical Support: On a scale from 1...
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Anonymous User
Owner
Customer Service: 5/10 - it is sometimes tough to get an advanced technician to review tickets. I find I am more...
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Anonymous User
Sr Project Manager-Resource & Infra
Customer Service: Very good! There are easy ways to submit "help"-type tickets and they are always picked up within...
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Anonymous User
Senior Process Analyst at a venture capital & private equity firm
Customer Service: The customer service is very good. A lot of the time, the help desk is willing to help but the...
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Anonymous User
Supervisor, Project Management at a pharma/biotech company
Customer Service: Customer service is great with Workfront. Everyone you speak to seems genuinely interested in...
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Anonymous User
IT Admin at a logistics company
Customer Service: They are really helpful. They are experts in their product and they will immediately identify when...
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Anonymous User
Creative Trafficker at a consultancy
Customer Service: Great! Super helpful and pretty good response time. Technical Support: When I have scheduled a...
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Anonymous User
IT Project Manager at a tech services company
Customer Service: 5/10 - No issues with customer service. Technical Support: 5/10. Great technical support --...
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Anonymous User
Senior Manager of IT at a university
Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom...
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Anonymous User
Workfront (AtTask) System Administrator at a financial services firm
Customer Service: Customer service is pretty good. Our customer service rep is very responsive. I log into the...
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Anonymous User
Quality and Office Manager at a tech consulting company
Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.
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Anonymous User
Specialist, Planning & Integration at a energy/utilities company
Customer Service: Level of customer service is excellent. Technical Support: Level of technical support is excellent.
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Anonymous User
Microsoft Dynamics CRM System Administrator at a manufacturing company
Customer Service: Outstanding. I get replies usually the same day. They are always availabel and friendly when we...
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Anonymous User
Marketing Projects Manager at a leisure / travel company
Customer Service: Workfront support is quick and responses are elaborated, always providing a workaround if there...
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Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
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Anonymous User
VP Marketing at a financial services firm
Customer Service: The customer service is great once you get the right person on the phone. Sometimes the person...
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Anonymous User
Director of Project Management at a tech company
Customer Service: Excellent, very timely attention to urgent issues. Technical Support: Excellent, always had the...
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Anonymous User
Traffic Manager at a tech company
Customer Service: We have Platinum support, and are very well looked after. Our customer service representative is...
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Review 1 of 20

Mark Thurman
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
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Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
Read full review of Zoho CRM »
Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
Read full review of Zoho CRM »
user34323
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
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CraigWillis
Business Development Director
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
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Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
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Fabio Bilicki
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
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Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
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Review 1 of 11

Technical Support

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