Everbridge Reviews

Real User
Director - IT at a tech consulting company with 1,001-5,000 employees
Feb 25 2019

What is most valuable?

The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list… more»

How has it helped my organization?

What it allows us to do is integrate with our CMDB. Within our CMDB, we have everything including the ownership, from the executive level down to operational. It enables us to quickly and easily… more»

What needs improvement?

Everything could always be a little bit easier, a little bit faster, but I'm not sure that I can really name anything else off the top of my head.

If you previously used a different solution, which one did you use and why did you switch?

We had a conglomeration of a number of tools that were similar in that space but they were not being used anywhere near the way we're using Everbridge now. They were mostly for disaster-recovery types… more»

What other advice do I have?

My advice would be: Do your homework. It's a matter of looking at your specific needs. To me, it's like buying a car, it's the fundamentals of the system. Does it do what you need it to do, what's… more»

Which other solutions did I evaluate?

We looked at xMatters and at Send Word Now. We also did an internal proof of concept to spec out what it would cost to develop our own system and run it, but for the cost we were looking at to develop… more»
User
IT Contractor
Nov 29 2018

What is most valuable?

* Outstanding support * The ability to restore from changes * GeoDNS is so important to an international presence * Speed: Speed is everything in e-commerce. * I get notification emails when changes… more»

How has it helped my organization?

Great performance, easy configuration. I can create limited access accounts for my web developers.

What needs improvement?

* I'd say that it would be nice if changes were possible on more than one record at a time, perhaps the changed records could change color or be rendered in boldface or just show a "not saved" per… more»

If you previously used a different solution, which one did you use and why did you switch?

No, just the standard registrar supplied solution, that and Zoneedit which I used because it was free.

What other advice do I have?

Take your time to learn how this is different from anything you've used before.

Which other solutions did I evaluate?

Just Zoneedit, but I needed a more personalized support.
Chris Quinlan
Real User
Director Of Service Operations at Finastra
Jun 13 2019

What is most valuable?

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT responder group. Being able to go out and request a… more»

How has it helped my organization?

Before Everbridge, it would take us anywhere between 45 minutes to an hour and a half to mobilize our IT resource teams, because this would be a manual call tree process… more»

What needs improvement?

The IT Alerting portion of the Everbridge platform is built on all the fundamentals set by their mass notification product. Some of the specific use cases for IT response… more»

What's my experience with pricing, setup cost, and licensing?

The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting. They are one of the… more»

If you previously used a different solution, which one did you use and why did you switch?

We have used PagerDuty, xMatters, and one that's not quite IT alerting (Send Word Now). These are all products that we have experience with at Finastra.

What other advice do I have?

It is about ensuring that you have the organizational buy-in from the top down. This product starts with the C-level suite when you're going to implement. We struggled… more»

Which other solutions did I evaluate?

We switched mostly because of our internal use cases. Everbridge was the most flexible, in terms of adding on additional use cases for just the base function. Again, the… more»
David Valerius
Real User
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 03 2018

What is most valuable?

Creating the templates and being able to create my own variables are helpful features. Their latest features are going to allow me to be a bit more flexible with using… more»

How has it helped my organization?

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that… more»

What needs improvement?

With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we… more»

What's my experience with pricing, setup cost, and licensing?

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way… more»

If you previously used a different solution, which one did you use and why did you switch?

We were not using a different solution previously for IT alerting. The on-call schedules were managed and stored in ServiceNow. As I said, the reason behind getting IT… more»

What other advice do I have?

Get that executive leadership backing, and make sure that you're not just going to use Everbridge to page out to people in a different manner. You should look to set that… more»

Which other solutions did I evaluate?

We looked at MIR3 - they are called OnSolve now - and we looked at xMatters. MIR3 just didn't check enough boxes. It didn't seem like a good solution for storing and… more»
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