ITRS Reviews

Sanket Wartikar
Real User
Senior Manager - Trading Systems Support
Apr 10 2019

What is most valuable?

It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor… more»

How has it helped my organization?

On a yearly basis, we identify around 50 to 60 incidents through ITRS. Typically, we don't have outages to our critical systems. We haven't had any in the last three to… more»

What needs improvement?

We have introduced many of the monitoring processes in the past five to six months, for the trading dashboards and the business team. We have segmented gateway servers… more»

What's my experience with pricing, setup cost, and licensing?

Things like the capacity planning have a separate cost.

Which solution did I use previously and why did I switch?

Previously we had an HPE service for monitoring and before that we had Nagios. The flaw in them was that we only received emails. One dedicated person had to continuously… more»

What other advice do I have?

It's a very good tool to use and everybody is very happy with it. We are looking forward to more features. Not all the data that is being captured is currently being… more»

Which other solutions did I evaluate?

We looked at three other monitoring tools, but that was four or five years ago. BMC was one of them and there was an HPE solution as well. We looked at them based on top… more»