ITRS Reviews

Caleb Bond
Consultant
E Business Systems Consultant at a financial services firm with 10,001+ employees
May 13 2020

What is most valuable?

The customizability and the speed, those are the two best things about it. You really just can't customize and fine tune many monitoring tools to get the degree of specificity that you want from the… more»

How has it helped my organization?

With customizable dashboards, we've been able to build visibility across a very large portfolio of applications rapidly and consolidate the views. With ApDynamics, which is the other primary product… more»

What needs improvement?

Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily. That is one area where it could really be improved. Other suggestions we have made… more»

What's my experience with pricing, setup cost, and licensing?

The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of… more»

Which solution did I use previously and why did I switch?

I've used AppDynamics, Dynatrace, and many others before that, but those are the two most recent. In terms of the time taken to get an alert, it's somewhat configurable, but the data lag in… more»

What other advice do I have?

One of the really distinguishing and good things about ITRS is that it is a small company and they are extremely helpful. They have been extraordinary to work with in every respect: true customer… more»
Real User
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
May 17 2020

What is most valuable?

The log file monitoring is probably what we use most extensively, especially the FKM sampler. That would be the one we utilize the most for scraping log files and looking for our messages. In terms of… more»

How has it helped my organization?

When I first started, they were having outages daily. A lot of times it was the customer that was calling saying, "Hey, we're having a problem. Can you please look into this?" The alerts weren't even… more»

What needs improvement?

They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.

What's my experience with pricing, setup cost, and licensing?

Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have… more»

Which solution did I use previously and why did I switch?

When I started, they had one of the original versions of ITRS Gateway. Now, everything is Gateway 2, but this was the original Gateway. As time went on, we were bought out and another company came in… more»

What other advice do I have?

Follow the standards that ITRS provides. Their support is second to none and they will always guide you in the right direction. At any given time we have at least 20 users connected to all the… more»
Michael Roberts
Real User
Service Operations Manager at CDL Limited
Jul 27 2020

What is most valuable?

The Forward Thinking scenario modeling is the most valuable feature. Using the tool, we've been able to model new demands on our systems and identify where bottlenecks… more»

How has it helped my organization?

A good example of how this solution has improved the way our company functions is Christmas. Christmas is our busiest trading period, as we see an increase in traffic… more»

What needs improvement?

There is room for improvement on the reporting side of the product. The reports are perfectly serviceable and they give us the information that we need, but they can be a… more»

What's my experience with pricing, setup cost, and licensing?

In addition to the standard licensing fees, we've got managed services for some elements of our business applications. When we come to onboard some of the new business… more»

Which solution did I use previously and why did I switch?

For us, ServiceNow is our primary ITSM tool, so every system that we buy has to be able to communicate with it. That was a key requirement. And at the time, Capacity… more»

What other advice do I have?

The biggest lesson I've learned using the solution is to trust this tool, sometimes more than the vendor's own tools. For example, VMware makes recommendations about how… more»

Which other solutions did I evaluate?

Once I started in my role here we did look at all the tools that were on the market. There's one called Athene by Syncsort and BMC has a product as well. At the time… more»

ITRS Questions

Julia Frohwein
Content and Social Media Manager
IT Central Station
May 13 2020
If you were talking to someone whose organization is considering ITRS Geneos, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
May 13 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
May 13 2020
Please share with the community what you think needs improvement with ITRS Geneos. What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 13 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 13 2020
Hi Everyone, What do you like most about ITRS Geneos? Thanks for sharing your thoughts with the community!
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2020
If you were talking to someone whose organization is considering OP5 Monitor, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
May 05 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
May 05 2020
Please share with the community what you think needs improvement with OP5 Monitor. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
May 05 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2020
Hi Everyone, What do you like most about OP5 Monitor? Thanks for sharing your thoughts with the community!
Miriam Tover
Content Specialist
IT Central Station
Feb 19 2020
If you were talking to someone whose organization is considering ITRS Capacity Planner, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
Feb 19 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Julia Frohwein
Content and Social Media Manager
IT Central Station
Feb 19 2020
Please share with the community what you think needs improvement with ITRS Capacity Planner. What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
IT Central Station
Feb 19 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Miriam Tover
Content Specialist
IT Central Station
Feb 19 2020
Hi Everyone, What do you like most about ITRS Capacity Planner? Thanks for sharing your thoughts with the community!