LogMeIn Reviews

Ron Wickham
CEO at Computer Design Center
Real User
Top 20
Oct 11, 2020
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

What is our primary use case?

We're an international help desk for companies, all primarily from a certain location. We're able to quickly log into anyone's computer using GoToAssist. We're also able to set up unattended sessions that allow us to get into computers immediately, whether the person is actually there or not if there's something that we need to do, which is especially helpful with servers.

Pros and Cons

  • "The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
  • "If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

What other advice do I have?

There's really no implementation strategy. You just buy your licenses and start using it immediately. There's nothing to deploy. There's nothing you need to do. The biggest lesson I have learned is that there are software applications out there that work exactly the way the vendor describes them, which is not always the case. That's nice to see. Most programs, operating systems, virtually, any program you can think of, you have certain problems with some incompatibilities. This is just something that we really don't have a problem with LogMeIn. I'm not sure it works with Apple yet. Maybe…

LogMeIn Questions

Miriam Tover
Content Specialist
IT Central Station

If you were talking to someone whose organization is considering GoToMeeting, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover
Content Specialist
IT Central Station

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover
Content Specialist
IT Central Station

Please share with the community what you think needs improvement with GoToMeeting.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover
Content Specialist
IT Central Station

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover
Content Specialist
IT Central Station

Hi Everyone,

What do you like most about GoToMeeting?

Thanks for sharing your thoughts with the community!

Miriam Tover
Content Specialist
IT Central Station

If you were talking to someone whose organization is considering LogMeIn Rescue, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein
Content and Social Media Manager
IT Central Station

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover
Content Specialist
IT Central Station

Please share with the community what you think needs improvement with LogMeIn Rescue.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover
Content Specialist
IT Central Station

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover
Content Specialist
IT Central Station

Hi Everyone,

What do you like most about LogMeIn Rescue?

Thanks for sharing your thoughts with the community!

Miriam Tover
Content Specialist
IT Central Station

If you were talking to someone whose organization is considering GoToWebinar, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein
Content and Social Media Manager
IT Central Station

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein
Content and Social Media Manager
IT Central Station

Please share with the community what you think needs improvement with GoToWebinar.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein
Content and Social Media Manager
IT Central Station

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein
Content and Social Media Manager
IT Central Station

Hi Everyone,

What do you like most about GoToWebinar?

Thanks for sharing your thoughts with the community!