Netsurion Reviews

Bryan Caporlette
Real User
Chief Technology Officer at G&G Outfitters Inc
Feb 13 2019

What is most valuable?

The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events… more»

How has it helped my organization?

It is protecting us from cyber threats. We get a lot of information security audits from our larger clients. I wanted to be able to have intrusion detection and… more»

What needs improvement?

The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit… more»

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to EventTracker.

What other advice do I have?

The solution has been everything that I've asked for from a service standpoint, software standpoint, and support. I have no complaints. My advice would be to engage them… more»

Which other solutions did I evaluate?

I was doing a cursory review of different things by doing a web search, like a Google search, and looking at different options. I came across Netsurion, who are local to… more»
Geremy Farmer
Real User
Information Technology Coordinator at Magnolia Bank, Incorporated
Feb 26 2019

What is most valuable?

The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls… more»

How has it helped my organization?

It gives us a real idea of our network environment, VPN access, alerts and more. We are able to identify where we're getting scanned externally from potentially malicious… more»

What needs improvement?

There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but… more»

What's my experience with pricing, setup cost, and licensing?

The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same. It's just what a system like… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution. They had already purchased this product before I came into the organization. There are a couple systems out there where people have… more»

What other advice do I have?

If it's your first SIEM event-correlation system, be prepared for a long process. That's not just because it's EventTracker. That seems like that's what that process… more»

Which other solutions did I evaluate?

I've looked at AlienVault. That's the only one that I can recall looking at extensively. But cost-wise it really wasn't worth it to us to switch to that system. It might… more»
Sean Sheil
Real User
Information Technology - Business Process Analyst at a financial services firm with 51-200 employees
Feb 26 2019

What is most valuable?

The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're… more»

How has it helped my organization?

We use those standard reports every day and monitor them. It does save us some time from having to go out manually and pull that information together. With the daily reports that we get, we can easily scan through them and find any… more»

What needs improvement?

I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events. It seems a little kludgy when trying to generate those reports. Other than that it's… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good.

What other advice do I have?

Go through some training to know the ins and outs of the application. It has changed quite a bit in the seven years I've worked with it, and it would be a good idea to do some more training to learn all the new features and to make sure you… more»
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