NICE Reviews

Nicola Bentham
Real User
Business Readiness & Continuous Improvement Support Manager at Swinton
Aug 12 2019

What is most valuable?

The standout feature is that we've been able to change it completely, visually. It has got icons, you can go into links, it's very colorful. We changed the whole look and feel of it in January. We developed all that last year with the developer. Guidance at other places can be a script, a Word… more»

How has it helped my organization?

In terms of results, we tracked it when we first launched it. We had a pilot team using it and we tracked customer satisfaction through NPS. There was an increase in customer satisfaction. We increased our NPS overall by four percent within the first four weeks, and it's been going up. And we did… more»

Which solution did I use previously and why did I switch?

We did not have agent-guiding RPA before NICE. Before the RPA client, our system was functional. However, it had a tendency to be slow or caught up. It could jump about a bit, so it wasn't as reliable. And the way we had designed the old system, the information, text, and words which we put in it… more»

What other advice do I have?

For me, personally, the biggest lesson I've learned from using NICE is about how having certain IT software can really enhance performance, and I had never really thought of it that way. We can use the system to get through to making a sale, but I never really thought that it could actually enhance… more»

NICE Questions

Miriam Tover
Content Specialist
IT Central Station
May 23 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 23 2020
Please share with the community what you think needs improvement with NICE inContact CXone. What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 23 2020
Hi Everyone, What do you like most about NICE inContact CXone? Thanks for sharing your thoughts with the community!
Julia Frohwein
Content and Social Media Manager
IT Central Station
May 21 2020
If you were talking to someone whose organization is considering NICE inContact CXone, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
May 21 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Miriam Tover
Content Specialist
IT Central Station
If you were talking to someone whose organization is considering NICE Robotic Automation, what would you say? How would you rate it and why? Any other tips or advice?
Miriam Tover
Content Specialist
IT Central Station
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
Miriam Tover
Content Specialist
IT Central Station
Please share with the community what you think needs improvement with NICE Robotic Automation. What are its weaknesses? What would you like to see changed in a future version?
Miriam Tover
Content Specialist
IT Central Station
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
Miriam Tover
Content Specialist
IT Central Station
Hi Everyone, What do you like most about NICE Robotic Automation? Thanks for sharing your thoughts with the community!