RCN Reviews

Paul Grumbein
Real User
General Manager with 1-10 employees
Nov 15 2018

What is most valuable?

We like the administrative features RCN has available. It is important that we can balance call loads through... more»

How has it helped my organization?

Our prior phone system was static in nature and we had very limited information available to us in regards to overall... more»

What needs improvement?

It should be easier to set up new phone additions to the network. Also, while we certainly like the voicemail to email... more»

What's my experience with pricing, setup cost, and licensing?

My thoughts on are pricing are that it is always too high.

Which solutions did we use previously?

We used a previous solution. Cost and additional features are why we switched. We felt we were getting increased value.

What other advice do I have?

Compare several options and talk with more than just the salesperson presenting the solution. If you select RCN... more»
Bracey Fuenzalida
Real User
IT Director at a university
Nov 21 2018

What is most valuable?

The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing... more»

How has it helped my organization?

The speed of delivery, whether it's a transcription notice or it's something that needs to be done on the server side -... more»

What needs improvement?

If they could improve on their response times, making them even faster than they are right now, that would be great.

What's my experience with pricing, setup cost, and licensing?

We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the... more»

Which solutions did we use previously?

We were working with GTT which, prior to being GTT, was Transbeam. We decided to switch because we had three outages... more»

What other advice do I have?

I have three pieces of advice. Number one, make sure that you have a good working relationship with the salesperson... more»
Anonymous User
Real User
Director of IT at a healthcare company with 51-200 employees
Dec 04 2018

What is most valuable?

The Office Mobility feature has been the most satisfying one because it allows part of my team to be remote at an event and still be active with... more»

How has it helped my organization?

We transitioned to RCN from using the old AT&T regular analog phones and Vonage phone system. We always had problems with crackly lines but... more»

What needs improvement?

The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where,... more»

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly fair. Our contract ended two years ago and it's going to expire next year. We negotiated rates. We were being wooed by... more»

What other advice do I have?

I would recommend that everyone do their research. My own feedback would be that with RCN you're going to get fair pricing, if you do your... more»
Chris Cruz
Real User
Network Administrator with 51-200 employees
Dec 16 2018

What is most valuable?

The Hunt Group, is the most valuable feature. There are different modes. You can choose round-robin, you can choose... more»

How has it helped my organization?

You can actually hear the person's voice. Going from an old-school phone, an old analog, to one of these, the voice... more»

What needs improvement?

Wireless needs improvement. We have a manufacturing facility and the majority of the managers walk around with 2.4... more»

What's my experience with pricing, setup cost, and licensing?

Pricing is great. If you're not careful enough, you might just order too many. For the service, the price is right.... more»

Which solutions did we use previously?

We used two previous services. Way back in the day, when we were copper-line based, we were using Norstar. From there,... more»

What other advice do I have?

Just in case, whatever you order, you're going to need to have a spare phone. If you choose RCN, my recommendation is... more»
Anonymous User
Real User
IT Manager with 201-500 employees
Dec 16 2018

What is most valuable?

Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it... more»

How has it helped my organization?

With our legacy system, we were limited to 35 extensions. Recently we've moved up to about the mid-40s in terms of... more»

What needs improvement?

I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only... more»

What's my experience with pricing, setup cost, and licensing?

We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was... more»

Which solutions did we use previously?

We had XO Communications and it was a legacy phone system. The costs were going up and RCN came in at a very... more»

What other advice do I have?

My advice would be to start the deployment very early on a Monday morning. We did it on a Friday. On a Friday you have... more»
Anonymous User
Real User
Finance Manager at a legal firm with 51-200 employees
Dec 16 2018

What is most valuable?

It's basic internet. The ease of the desktop phones is a valuable feature. The uptime is excellent. We haven't had any... more»

How has it helped my organization?

The phone quality is what has improved. Our phone quality was just not good before. We have absolutely seen less packet... more»

What needs improvement?

I'm not sure they can change it because it's the programming, but the Auto Attendant with the dialing in: We had to... more»

What's my experience with pricing, setup cost, and licensing?

The pricing is very fair. They have very good pricing.

Which solutions did we use previously?

Our other solution had outsourcing of customer service, it had bad phone quality, it had connectivity issues. It was... more»

What other advice do I have?

I would highly recommend RCN Hosted Voice. Their project management, their implementation process, are just very... more»

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