RCN Reviews

Bracey Fuenzalida
Real User
IT Director at a university
Apr 23 2019

What is most valuable?

The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control… more»

How has it helped my organization?

The speed of delivery, whether it's a transcription notice or it's something that needs to be done on the server side - something that goes beyond our managing the actual… more»

What needs improvement?

If they could improve on their response times, making them even faster than they are right now, that would be great.

What's my experience with pricing, setup cost, and licensing?

We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people… more»

If you previously used a different solution, which one did you use and why did you switch?

We were working with GTT which, prior to being GTT, was Transbeam. We decided to switch because we had three outages within my first ten months on the job, and I just… more»

What other advice do I have?

I have three pieces of advice. Number one, make sure that you have a good working relationship with the salesperson that you're working with, and that you have a sense of… more»

Which other solutions did I evaluate?

We looked at * XO * EarthLink * Verizon * Bay Networks.
Paul Grumbein
Real User
General Manager with 1-10 employees
Nov 15 2018

What is most valuable?

We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging… more»

How has it helped my organization?

Our prior phone system was static in nature and we had very limited information available to us in regards to overall volume, calls being routed, time studies, etc. The… more»

What needs improvement?

It should be easier to set up new phone additions to the network. Also, while we certainly like the voicemail to email feature, it is not something we set out as a… more»

What's my experience with pricing, setup cost, and licensing?

My thoughts on are pricing are that it is always too high.

If you previously used a different solution, which one did you use and why did you switch?

We used a previous solution. Cost and additional features are why we switched. We felt we were getting increased value.

What other advice do I have?

Compare several options and talk with more than just the salesperson presenting the solution. If you select RCN products, work with the point person assigned to ensure the… more»

Which other solutions did I evaluate?

We considered three companies in the Lehigh Valley area as potential providers.
Real User
Director of IT at a healthcare company with 51-200 employees
Dec 04 2018

What is most valuable?

The Office Mobility feature has been the most satisfying one because it allows part of my team to be remote at an event and still be active with the phone and their client base. They're always in… more»

How has it helped my organization?

We transitioned to RCN from using the old AT&T regular analog phones and Vonage phone system. We always had problems with crackly lines but as soon as we switched over to the RCN VoIP phone system… more»

What needs improvement?

The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly fair. Our contract ended two years ago and it's going to expire next year. We negotiated rates. We were being wooed by RingCentral and Nextiva again with pricing and some of the… more»

What other advice do I have?

I would recommend that everyone do their research. My own feedback would be that with RCN you're going to get fair pricing, if you do your homework. You'll get reliability. You will get great customer… more»

Which other solutions did I evaluate?

We did try out Nextiva early on. This was before RCN when we were still toying with a few things, and that would have been seven years ago. One of the reasons we tried Nextiva was that we thought… more»
Real User
IT Manager with 201-500 employees
Dec 16 2018

What is most valuable?

Feature-wise, the price was right for what we were looking for. They're our internet service provider as well, so it was an easy decision to have both our primary ISP and… more»

How has it helped my organization?

With our legacy system, we were limited to 35 extensions. Recently we've moved up to about the mid-40s in terms of number of phones now. So it gives us the flexibility to… more»

What needs improvement?

I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial… more»

What's my experience with pricing, setup cost, and licensing?

We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well. All in all, for about… more»

If you previously used a different solution, which one did you use and why did you switch?

We had XO Communications and it was a legacy phone system. The costs were going up and RCN came in at a very competitive price, especially for the bandwidth they were… more»

What other advice do I have?

My advice would be to start the deployment very early on a Monday morning. We did it on a Friday. On a Friday you have to deal with the possibility that the people who… more»

Which other solutions did I evaluate?

We looked at Vonage and 8x8.
Real User
Finance Manager at a legal firm with 51-200 employees
Dec 16 2018

What is most valuable?

It's basic internet. The ease of the desktop phones is a valuable feature. The uptime is excellent. We haven't had any issues. We haven't had any downtime.

How has it helped my organization?

The phone quality is what has improved. Our phone quality was just not good before. We have absolutely seen less packet loss and higher reliability with this solution… more»

What needs improvement?

I'm not sure they can change it because it's the programming, but the Auto Attendant with the dialing in: We had to tweak our extensions because of the way the menu is set… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is very fair. They have very good pricing.

If you previously used a different solution, which one did you use and why did you switch?

Our other solution had outsourcing of customer service, it had bad phone quality, it had connectivity issues. It was just not a good product.

What other advice do I have?

I would highly recommend RCN Hosted Voice. Their project management, their implementation process, are just very organized. It was a seamless switch. They know what… more»

Which other solutions did I evaluate?

We looked at two other providers, in addition to RCN. The other two weren't as local, which is one of the reasons we didn't go with them. They weren't out of state, but… more»
Chris Cruz
Real User
Network Administrator with 51-200 employees
Dec 16 2018

What is most valuable?

The Hunt Group, is the most valuable feature. There are different modes. You can choose round-robin, you can choose priority-for-agents, you can choose the order of… more»

How has it helped my organization?

You can actually hear the person's voice. Going from an old-school phone, an old analog, to one of these, the voice quality blew me away. It is very intelligible, you can… more»

What needs improvement?

Wireless needs improvement. We have a manufacturing facility and the majority of the managers walk around with 2.4 gigahertz cordless phones and they have to walk… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is great. If you're not careful enough, you might just order too many. For the service, the price is right. When you design it, if you mess up and you realize you… more»

If you previously used a different solution, which one did you use and why did you switch?

We used two previous services. Way back in the day, when we were copper-line based, we were using Norstar. From there, we upgraded to Verizon and we went on-premise with a… more»

What other advice do I have?

Just in case, whatever you order, you're going to need to have a spare phone. If you choose RCN, my recommendation is that you always have three or four phones on hand… more»

Which other solutions did I evaluate?

We were looking to go back to Norstar. They put on a big push trying to get in again. They said, "Hey, we lost your business to Verizon, we're doing SIP-based." But with… more»
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