We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Mobility features and remote extensions work well."
"3CX is a reliable solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It’s straightforward to set up."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Zoom is quite easy to use and user-friendly."
"Zoom did everything that we needed it to do."
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"I don't have any issues with the scalability of Zoom."
"When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful."
"The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. ..........I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer."
"The solution is easy to scale."
"The installation was easy."
"Its features for scheduling and generating reports need improvement."
"Having a video call would be a nice idea."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There should be an option to save some extensions."
"It could be better in terms of providing more options for call recording."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
"Zoom could use more background options."
"The technical support is very bad."
"Could be more flexible for individuals that do not have the economic capacity."
"The product's interface needs enhancement."
"One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person."
"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex and Cisco VoIP PBX, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Google Hangouts. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
