TitanHQ SpamTitan offers powerful spam filtering capabilities and seamless integration with Office 365, but users have noted room for improvement in user interface. In contrast, Abnormal Security stands out for its behavioral AI engine and advanced threat detection technology, but users have emphasized the need for better integration options and reporting features. Overall, both products provide robust email security solutions with varying strengths and weaknesses.
The summary above is based on 80 interviews we conducted recently with TitanHQ SpamTitan and Abnormal Security users. To access the review's full transcripts, download our report.
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"Defender helps us prioritize threats across our organization."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"Since we have started using the solution, there have been fewer compromises."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"I have never encountered any stability issues with Abnormal."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"The encryption feature seems to be the most useful. We didn't have a convenient option for it previously, and having the capability to encrypt from within the message nearly seamlessly is a benefit to us."
"We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked."
"It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists."
"I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails."
"The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them."
"The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch."
"The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"Microsoft security solutions work as expected. They are constantly updating the solutions to make them better. At the same time, the changes can impact a customer's environment, and we need to adjust settings. Sometimes we aren't aware of the changes, and nothing is pushed from the backend automatically."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"We need to be able to whitelist data at the backend."
"Configuration requires going to a lot of places rather than just accessing one tab."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"I would like to have the ability to customize the auto-remediation feature."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"The pricing for academic institutions and student mailboxes is challenging."
"One feature I'd love to see is outbound scanning."
"The biggest pain point for us is the lack of support for on-premise email systems."
"Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with."
"The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through."
"Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week."
"A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan."
"The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform.""
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
"The solution is very slow, it crashes and we have difficulties getting emails."
"One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that."
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Abnormal Security is ranked 10th in Email Security with 8 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Abnormal Security is rated 9.6, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Avanan and Cisco Secure Email, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Avanan and Microsoft Defender for Endpoint. See our Abnormal Security vs. TitanHQ SpamTitan report.
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